Strong interpersonal skills with background in customer service and accustomed to managing difficult client situations. Fast learning, enthusiastic and eager to be part of a customer service-oriented team.
Diligent and Efficient
Guest satisfaction specialist
Five-star hotel experience
Event planning and coordination
Fluent in English and Mandarin
Assistant Manager, 03/2002 to 03/2014 Caffe Notrellis – Irwindale, CA
Greeted and welcomed all Customers' with a smile and a warm Hello.
Recruited and trained 8 new members of the guest service team.
Accommodated guests' requests for Special Orders.
Developed Dining Room and Catering Menu as well as policies.
Answered phones and processed payments.
Realtor Associate, 04/1984 to 09/1994 Beverly Realty – Beverly Hills, CA Assisted clients with buying and selling their homes and investment Properties.
Bachelor of Arts: 1982 Cal State LA - Los Angeles, CA