Energetic and reliable Retail Management and Sales with 6 years of experience in diverse retail and customer service environments; as well as 20 years in elementary teaching.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Outstanding communication skills
Conflict resolution skills
Recruiting and interviewing
Dedicated team player
Excellent time management
Cheerful and energetic
Cash handling accuracy
Store planning and design
Personnel training and development
Superb sales professional
09/2015 to 09/2016
Assistant ManagerGymboree － Osage Beach, MOProcessed an average of 30-100 Answered customers' questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Educated customers on product and service offerings. Offered exceptional customer service to differentiate and promote the company brand. Kept the showroom clean and maintained neat, orderly product displays. Built customer confidence by actively listening to their concerns and giving appropriate feedback. Kept current on market and product trends to effectively answer customer questions. Completed floor replenishment to guarantee size availability and promote customer satisfaction. Offered direction and gave constructive feedback to motivate team members. Recruited, hired, developed and retained retail talent for the company. Processed shipments and maintained organized stock shelves. Informed customers about all product lines and services offered by the company. Processed all sales transactions accurately and in a timely fashion. Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers. Marked clearance products with updated price tags.
09/2013 to Current
P/T Sales AssociateCalvin Klein － Osage Beach, MOMet incoming customers and provided immediate assistance. Retrieved alternate items and sizes on request. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Organized items in visually appealing manner. Created attractive displays. Developed and executed sales promotions.
04/2010 to 05/2013
KeyholderJCrew － Osage Beach, MODelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Fulfilled customer shipping needs using UPS and USPS methods. Maintained daily record of all transactions. Trained staff to deliver outstanding customer service. Contributed to merchandising ideas at team sale meetings.
Bachelor of Science: Elementary EducationMSU － Springfield, MO, USAMinor in Early Childhood