assistant manager resume example with 8 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Cable Technician with background in Troubleshooting and installation. Seeking a position in Information technology and or customer support. Jessica SUMMARY Customer service-oriented Troubleshooting proficiency Strong attention to detail Exceptional telephone etiquette Troubleshooting Patient and diligent Responsible and reliable Vast technical knowledge Self-starter Cable prepping Cable Proficient Ladder Handling Critical thinker Defect scanning Decisive Safe Driving Practices Meticulous Exceptional writing skills Electronics expert Focused and driven Inventory control procedures Dedicated team player Employee scheduling Computer diagnostics and repair Networking Hardware support and Time management troubleshooting Organized Detail-oriented Excellent multi-tasker Strong communication skills
to 12/2015
Assistant Manager Express, Inc. Champaign, IL,
  • Maintained and counted Inventory to keep the shrink count low
  • This was important because it played a huge role in the store team receiving bonuses and raises
  • Submitted report paperwork for sales comparisons to the previous year
  • Principal sales representative of athletic footwear
12/2004 to 12/2012
Assistant Manager Express, Inc. Chandler, AZ,
  • Opened a new store location and assisted in recruiting and training new staff
  • Design and implemented customer satisfaction metrics
  • Addressed customer inquiries and resolved complaints
  • Delivered excellent customer service by greeting and assisting each customer
  • Stocked and restocked inventory when shipments were received
  • Reorganized the sales floor to meet company demands
  • Directed and supervised employees engaged in sales, inventory- to to to
09/2010 to 05/2011
Assistant Manager Express, Inc. Chattanooga, TN,
  • Promoted cellular products and services which resulted in our sales margins to grow
  • Maintained extensive knowledge of telecommunication technology which helped me better assist the customers in finding the best product to fit their needs
  • Assisted in the hiring of new employees by conducting job fairs and telephone interviews.
Sales Representative Sun Communities Danbury, CT,
  • Greeted store customers promptly and responded to questions with knowledgeable service
  • Promoted and sold cellular products and services
  • Maintained extensive knowledge of telecommunication technology which helped me better assist the customers in finding the best product to fit their needs
  • Completed documentation for product and service sales
  • Maintained productive relationships with existing customers through exceptional follow-up after sales
  • Delivered products to customers in timely manner
  • Evaluated competitors and performed market research
Education and Training
Expected in 01/2016 to to
Associate of Applied Science: Computer Networking
ITT Tecnical Institute - Waldorf, Springfield, MD, VA
Part Time Over Athlete Nike - National Harbor, MD Provide an elite shopping experience to each consumer by selling and distributing athletic footwear and apparel. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.Kept the showroom clean and maintained neat, orderly product displays. Recommended merchandise based on customer needs. Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Explained information about the quality, value and style of products to Influence customer buying decisions. Replenished floor stock and processed shipments to ensure product availability for customers Current Comtech 3 Technician, Diagnosed and corrected copper wire problems. Performed cable splices for copper cables. Removed and demolished abandoned cables. Troubleshoot computers for internet connectivity. Attended training and safety meetings. Worked safely at all times, utilized necessary personal protection equipment and demonstrated safe working practices to other technicians.Maintained a fully stocked and organized company truck with appropriate tools and safety equipment, including ladders and reflective vest. Installed, serviced, and disconnected residential video, data and voice services. Analyzed, maintained and repaired residential coaxial drop system, wiring data network Patiently educated customers about products, services and upgrade opportunities. Data Entry Clerk Spectrum Consulting Group - Oxon, enters information into computer databases for effective record keeping. Daily responsibilities include: Organizing files and collecting data to be entered into the computer. Alphabetizing records and files.
Expected in 06/2014 to to
- Washington, DC
AINING taking and reconciling cash receipts. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Analyzed marketing information and translated it into strategic plans. Addressed and corrected sales staff communication issues in a tactful and effective manner. Worked closely with the district manager to formulate and build the store brand. Contributed to merchandising ideas at team sale meetings. Conducted hourly bus counts and spaces to keep track of the traffic coming on the deck. Ensured the safety of pedestrians by directing them across the crosswalks and away from ongoing traffic. 10/
Expected in to to
High School Diploma: General
Crossland High School - Temple Hills, MD
Expected in to to
Comptia A+- In Progress:
- ,

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Resume Overview

School Attended

  • ITT Tecnical Institute
  • Crossland High School

Job Titles Held:

  • Assistant Manager
  • Assistant Manager
  • Assistant Manager
  • Sales Representative


  • Associate of Applied Science
  • USPG -
  • High School Diploma
  • Comptia A+- In Progress

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