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Assistant Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skills
  • Employee performance evaluations
  • Recruiting and Interviewing
  • Staff Supervision
  • Operations management
  • Employee scheduling
  • Search Engine Optimization
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Shipping and Receiving
  • Guest Services
  • Cash Handling
  • New Product Information
  • Cash Register Operation
  • Product Location
  • Quality Management
Work History
Assistant Manager, 01/2021 to 06/2021
Kura Sushi Usa, Inc.Cerritos, CA,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Reduced financial discrepancies by monitoring monetary transactions, including credit card sales and deposits.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Monitored security and handled incidents calmly.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Customer Service Associate, 04/2020 to 01/2021
Calumet Specialty ProductsGreat Falls, MT,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Associate, 08/2019 to 04/2020
Calumet Specialty ProductsKarns City, PA,
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
Customer Service Associate, 07/2019 to 01/2020
Calumet Specialty ProductsPrinceton, NJ,
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Helped large volume of customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma: , Expected in 05/2018
Dr Phillips High School - Orlando, FL,
GPA:
Associate of Science: Marketing, Expected in 12/2021
Valencia College - Orlando, FL
GPA:

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Dr Phillips High School
  • Valencia College
Job Titles Held:
  • Assistant Manager
  • Customer Service Associate
  • Customer Service Associate
  • Customer Service Associate
Degrees
  • High School Diploma
  • Associate of Science