Retail Assistant Manager offering 13 years experience in sales in a retail setting. Specializes in athletic apparel and shoes, with a particular talent for building a solid customer base.
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Rookie of The Year 2003
Labor Awards 2003- 2009
Manager of the Year 2006
Sales Gain of over $200,000 in 2003 (Monroe Michigan)
Sales Gain of over $100,000 in 2006 ( MIdland Michigan)
Fulfilled all supervisory duties when Store Manager was on vacation.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.Shared product knowledge with customers while making personal recommendations.Worked as a team member to provide the highest level of service to customers.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Trained staff to deliver outstanding customer service.
Addressed customer inquiries and resolved complaints.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.Trained on store procedures and policies.
Described use and operation of merchandise to customers.Received and processed cash and credit payments for in-store purchases.Shared product knowledge with customers while making personal recommendations.Demonstrated that customers come first by serving them with a sense of urgency.
Presidents List Fall 2012.
Coursework in Microsoft Office.
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