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Assistant Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Multi-talented Assistant Manager with 3 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.

Skills
  • Training and coaching
  • Customer relationship management
  • Financial document control
  • Product and service knowledge
  • Strategic Planning
  • Project management abilities
  • Merchandising
Experience
05/2018 to Current
Assistant Manager Mfa Oil Pevely, MO,
  • Planned and prepared workflow schedules, delegating tasks for a 6 member team.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Delegated daily tasks to team members to optimize group productivity.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Trained team of 15 to deliver outstanding customer service, boosting customer satisfaction ratings 20%.
02/2017 to 05/2018
Coffee Maker Mhc Equity Lifestyle Properties Casa Grande, AZ,
  • Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
  • Described menu items to customers and suggested products based on stated preferences.
  • Operated cash register, collected payments and provided accurate change.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Memorized official and off-menu preparations to serve all customer beverage desires.
  • Protected store assets and facilities by complying with company policies and procedures.
  • Resolved customer disputes with tact and professionalism.
  • Greeted guests with pleasant smile and superior customer service.
  • Received and accurately processed customer payments.
  • Merchandised display cases and diligently promoted prepared foods to drive business revenue.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Restocked counter and customer areas to maintain adequate items levels for expected needs.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Greeted over 200 customers daily, answered questions and recommended drinks and pastries.
07/2016 to 11/2016
Hostess Applebee's Grill + Bar City, STATE,
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Assisted waiters by taking guests drink orders, bringing utensils and condiments.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Checked dining and serving areas every 10-20 minutes to verify proper cleanliness and readiness for guests.
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Enhanced guests' experiences by fulfilling special requests during visits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Answered questions about food and order statuses for waiting customers.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Education and Training
Expected in 05/2016
High School Diploma:
Plymouth High School - Canton, MI,
GPA:
Expected in
:
Wayne County Community College District - Detroit, MI
GPA:

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82Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Target Job
  • Typos

Resume Overview

School Attended
  • Plymouth High School
  • Wayne County Community College District
Job Titles Held:
  • Assistant Manager
  • Coffee Maker
  • Hostess
Degrees
  • High School Diploma
  • Some College (No Degree)

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