Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
To further my career and personal goals with a company that will challenge my every skill set acquired in retail service operations and management Expert in both retail sales services and operations Energetic person who thrives on execution A roll up your sleeve track record of getting the job done A solution oriented individual. Proficient in team management
Skills
Excel, Word and PowerPoint
Experienced in preparing and delivering product knowledge information
Organizational Skills
Conflict Management
Customer service
Employee performance evaluations
Strategic planning
Issue resolution
Recruiting and interviewing
Cash register familiarity
Motivated team player
Strong work ethic
Excellent communication skills
Training and development
Work History
06/2016 to CurrentAssistant ManagerMfa Oil | Stanberry, MO,
Drives sales in assigned area
Drives the financial performance of assigned area
Responsible for analyzing specific areas P & L Monthly
Ensures compliance with Company policies and procedures
Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
Participates in community outreach programs and encourages and supports hourly Associates in serving as good members of the community.
Provides supervision and development opportunities for hourly Associates in assigned area Upholds the Company's Open Door Policy.
Strategically scheduled team members to maintain optimal staffing levels at all times.
01/2015 to 06/2016Asset Protection ManagerSafeway | Covington, WA,
Controls the unexplained loss of merchandise
Improves profitability
Coordinates, completes, and oversees job-related activities and assignments for asset protection
Detects, deters, investigates, and resolves violations of company policies and criminal activities
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
Manages facility level training and execution of asset protection and safety functions
Monitors safety and risk controls within a facility
Provides supervision and development opportunities for associates
Supervises the Asset Protection Associate (APA) program.
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
08/2014 to 01/2015Assistant Store ManagerFollett Corporation | Smithfield, RI,
Drives sales in assigned area Drives the financial performance of assigned area Ensures compliance with Company policies and procedures
Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
Participates in community outreach programs and encourages and supports hourly Associates in serving as good members of the community.
Provides supervision and development opportunities for hourly Associates in assigned area
Upholds the Company's Open Door Policy
Managed the scheduling for store shifts so that there was proper staffing at all times.
07/2011 to 08/2014Asset Protection AssociateStop And Shop | Falmouth, MA,
Protecting all store assets including merchandise, associates and customers
Maintaining daily logs on current inventory positions Working closely with store management on OSHA related issues
Resolve inventory discrepancies Daily review of store operating procedures to ensure all policies are being followed Maintain relations with local law enforcement
Daily analysis of stolen merchandise
Ensure that all security measures are being followed by store associates
Weekly reporting of any and all store related issues
Apprehension of shoplifters as well as Internal investigations
Travel where needed for inventory assistant, Safety Deep Dives, Pre inventory reviews
Assist with security at Wal-Mart Shareholders meetings as well as BYM and YEM.
11/2007 to 10/2009Product Sales ManagerClarivate Plc | Parsippany, NJ,
Managed retail account worth 25-30 million dollars A key developer of marketing strategies, products and processes Developed and managed a regional product knowledge training program for Home Depot Associates Worked with product development team on new concepts and existing improvements Raised the level of awareness within Royal on product failures and how to resolve customer concerns Worked with third party (UFP) on strategies for PLR's.
Researched and updated all required materials needed for firm and partners.
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