Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

To further my career and personal goals with a company that will challenge my every skill set acquired in retail service operations and management Expert in both retail sales services and operations Energetic person who thrives on execution A roll up your sleeve track record of getting the job done A solution oriented individual. Proficient in team management

Skills
  • Excel, Word and PowerPoint 
  • Experienced in preparing and delivering product knowledge information
  • Organizational Skills
  • Conflict Management
  • Customer service
  • Employee performance evaluations
  • Strategic planning
  • Issue resolution
  • Recruiting and interviewing
  • Cash register familiarity
  • Motivated team player
  • Strong work ethic
  • Excellent communication skills
  • Training and development
Work History
06/2016 to Current Assistant Manager Mfa Oil | Stanberry, MO,
  • Drives sales in assigned area
  • Drives the financial performance of assigned area
  • Responsible for analyzing specific areas P & L Monthly
  • Ensures compliance with Company policies and procedures
  • Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.
  • Participates in community outreach programs and encourages and supports hourly Associates in serving as good members of the community.
  • Provides supervision and development opportunities for hourly Associates in assigned area Upholds the Company's Open Door Policy.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
01/2015 to 06/2016 Asset Protection Manager Safeway | Covington, WA,
  • Controls the unexplained loss of merchandise 
  • Improves profitability
  • Coordinates, completes, and oversees job-related activities and assignments for asset protection
  • Detects, deters, investigates, and resolves violations of company policies and criminal activities
  • Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity 
  • Manages facility level training and execution of asset protection and safety functions
  • Monitors safety and risk controls within a facility
  • Provides supervision and development opportunities for associates 
  • Supervises the Asset Protection Associate (APA) program.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
08/2014 to 01/2015 Assistant Store Manager Follett Corporation | Smithfield, RI,
  • Drives sales in assigned area Drives the financial performance of assigned area Ensures compliance with Company policies and procedures 
  • Models, enforces, and provides direction and guidance to hourly Associates on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards
  • Participates in community outreach programs and encourages and supports hourly Associates in serving as good members of the community.
  • Provides supervision and development opportunities for hourly Associates in assigned area 
  • Upholds the Company's Open Door Policy
  • Managed the scheduling for store shifts so that there was proper staffing at all times.
07/2011 to 08/2014 Asset Protection Associate Stop And Shop | Falmouth, MA,
  •  Protecting all store assets including merchandise, associates and customers 
  • Maintaining daily logs on current inventory positions Working closely with store management on OSHA related issues
  •  Resolve inventory discrepancies Daily review of store operating procedures to ensure all policies are being followed Maintain relations with local law enforcement
  •  Daily analysis of stolen merchandise
  •  Ensure that all security measures are being followed by store associates
  •  Weekly reporting of any and all store related issues 
  • Apprehension of shoplifters as well as Internal investigations 
  • Travel where needed for inventory assistant, Safety Deep Dives, Pre inventory reviews
  •  Assist with security at Wal-Mart Shareholders meetings as well as BYM and YEM.
11/2007 to 10/2009 Product Sales Manager Clarivate Plc | Parsippany, NJ,
  • Managed retail account worth 25-30 million dollars A key developer of marketing strategies, products and processes Developed and managed a regional product knowledge training program for Home Depot Associates Worked with product development team on new concepts and existing improvements Raised the level of awareness within Royal on product failures and how to resolve customer concerns Worked with third party (UFP) on strategies for PLR's.
  • Researched and updated all required materials needed for firm and partners.
Skills
Administrative Skills, Conflict Management, resolve customer concerns, Customer service, direction, Manages facility, financial, inventory, law enforcement, marketing strategies, meetings, Excel, PowerPoint, Word, Monitors, developer, Organizational Skills, policies, processes, product development, reporting, retail, Safety, sales, store management, supervision
Education
Expected in 1986 High School Diploma | Brandon High School, Brandon, FL GPA:

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Resume Overview

School Attended

  • Brandon High School

Job Titles Held:

  • Assistant Manager
  • Asset Protection Manager
  • Assistant Store Manager
  • Asset Protection Associate
  • Product Sales Manager

Degrees

  • High School Diploma

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