To work with a reputed organization in a position where I can develop and utilize my versatile skill set, add demanded value to the organization I work for and thus to prove my worth.
Assistant General ManagerNov 2014 - Current Extended Stay HotelsCanton, MI
Assists the GM with interviewing, onboarding and training new associates.
Ensure all employees are trained and complete training through the Extended Stay University.
Direct supervision/involvement with all associates to promote a positive work environment through teamwork, energy, enthusiasm and recognition.
Actively involved in the daily team meeting and interacts with the staff to foster continuous improvement, needed guidance, encouragement and corrective action when necessary.
Assists the GM in budgetary control measures, including labor monitoring, room expense control and maintaining PAR levels through Daily Visual Management.
Ensures employees have the necessary tools to execute their jobs on an ongoing basis.
Responsible for managing purchase order process, ordering and receiving products in a timely manner Upholds and Enforces ESH standards and policy compliance at the property level.
Assists GM in monitoring cash management, in-house guest balances and direct bill receivables compliance Assists with drive-by activities and competitor surveillance when needed Shares "Manager on Duty" responsibilities with the GM.
Actively reviews and monitors social media websites to ensure timely and appropriate responses.
ManagerSep 2010 - Mar 2014 Conocophillips West Hills, California
Responsible for day-to-day operations for three Gas Stations create a positive environment supportive of employee's training & development.
Maintain an environment of strong sales & exceptional customer service through coaching associates & leading by example.
Train Sales Associates and perform store procedures, including cash register transactions, product flow procedures & visual standards.
Review time cards, maintain employee's schedule, and run payrolls Determine stock needs, interact positively with vendors and customers, and monitor receiving goods.
Ensure that all three Gas Stations Attendants adhere to store policies and procedures.
Financial RepresentativeMar 2008 - Aug 2010 CitibankChatsworth, California
Responsible for opening new personal and deposit accounts, offering personal & student loan solution, credit card, bonds, home equity loans and mortgages.
Identify customer needs, recommend the right solutions and products, close sales, and address questions/objections.
Educate customer on alternative channels that provide value within the bank and refer to an appropriate channel.
Comply with and enforces compliance and privacy policies and procedures to maintain customer confidentiality and information protection.
Establish new relationships with customer trough sales campaigns, promotions at the branch, telephone, direct mail, & proactive outbound outreach.
Achieve sales goals, understanding sales strategies, identifying gaps, and adjusting sales activities weekly to exceed goals.
Perform all teller functions and operate a cash drawer as necessary.
Sales ManagerFeb 2003 - Aug 2007 Gulf Gas
Manage, Recruit and direct the activities of a 10 Sales Team, including quotations, sales, net profit, gross margin, operating ratio, service objectives, and bids.
Develop strong business relationships with executive level management of our top customers.
Support Company policy for maintaining inventory to meet customer needs.
Promote the sale of obsolete and over-stocked material.
Support Company customer credit, collections and security policies.
Responsible for analyzing performance in the areas of sales, margin and expenses; and giving feedback on improving business Selected Accomplishments
Masters: Political ScienceCurrent American Military UniversityVirginia Political Science
Certificate in Middle Eastern Studies: 1 2017 American Military UniversityVirginia
Masters: National Security1 2014 American Military UniversityVirginia National Security
Bachelor of Science: Marketing1 1998 Beirut University College Marketing
Apple, Arabic, bonds, cash management, cash register, coaching, continuous improvement, credit, CRM, clients, customer service, direct mail, equity, financial, French, inventory, LANGUAGES____________________________________________, Team Building, Leadership, managerial, managing, Marketing, Excel, MS Office, Power Point, Windows Operating System, Word, monitors, Operating System, organizational skills, Strong Organizational Skills, policies, profit, Speaking, QuickBooks, Reading, receiving, Sales, self-starter, Software installation, supervision, teamwork, team player, telephone, Trouble Shooting, websites