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Assistant Consultant Resume Example

Resume Score: 80%

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ASSISTANT CONSULTANT
Summary

• Experienced production support engineer, developer across multiple projects & systems distributed globally and spanning across multiple technologies like Java, J2EE, Unix, PL/SQL, SQL, Rest Services, HTML, CSS etc.

• Demonstrated ability in resolving software product support issues by applying thorough technical product knowledge, experience and troubleshooting techniques.

• Experience and ability to handle critical customer production issues and hot-line support issues independently.

• Expert technical and functional knowledge of CRM based applications.

• Knowledge and working experience in SQL Queries, Pl/SQL Oracle and MongoDB database.

• Knowledge of REST/HTTP APIs, including JSON data formats and SOAP API's.

• Experience in automations using Unix shell scripting.

• Experience Building CI/CD pipelines by integrating Git, Jenkins, Ansible.

• Knowledge of monitoring tools like Splunk, Nagios and ExtraHop.

• Familiar with Docker for application containerization and Kubernetes for orchestration.

• Infrastructure knowledge of Networks, TCP/IP, UDP concepts, load balancers, Firewalls and WAF.

• Knowledge & working experience on Web servers like Nginx and Apache.

• Strong ability to convey the right information verbally & in writing to optimize IT Solutions & meet customer requirements.

• Excellent Knowledge of Service Now Incident Management Platform and ITIL based Service Support process (Change management, problem management, event management and incident management).

• Excellent team player with an ability to perform individually, good interpersonal and analytical skills.

• Excellent organizational & presentation skills with leadership experience.

Professional Experience
Senior Production and Operations EngineerCompany Name | City, State | October 2013 - Current

I have worked on enhancement and support of CRM platform including sales and service modules used by 60K+ employees and millions of external customers.

• Troubleshoot critical, high priority technical issues on a daily basis, isolating and diagnosing the problem, and resolving them.

• Analyze Java source code to identify the issue, test the fix in lower environment and communicate with internal teams for resolution.

• Analyze SQL Queries, PL/SQL procedures to identify bottleneck queries and fine tune them to improve application performance.

• Database administration including issues with query performance, impact, data issues with upstream / downstream systems.

• SQL query tuning and fixing invalid objects for multiple DB schemas in Oracle. Working with AWR reports and other Database metrics reports for analyzing database query performance.

• Automated application and information security and compliance activities using Ansible and custom scripts. Was able to reduce manual efforts by 50%.

• Setup and monitor product quality and performance using Splunk, Extrahop and AppDynamics. Was able to proactively identify and assist in fixing production bugs, leading to reduction of 25% application issues.

• Work across multiple teams to co-ordinate and lead incident response and problem management, ensuring that incidents are resolved quickly, and root cause analysis is rock-solid and timely to avoid recurring of the problems.

• Devise solutions, processes and documented SOPs to eliminate outages in conducting operational tasks.

• Drive mission critical initiatives, cross functional, high priority business problems to resolution.

• Production release preparation including cutover and implementation plans, which involves pilot and production deployments and system health monitoring post release.

• Review, planning and co-ordination of database and application upgrades and migrations.

• Evaluated current processes and developed new procedures improving production work flow to increase efficiency and quality.

• Present system health & trending issues report to business and senior management, multiple feedbacks were incorporated, and my inputs were highly appreciated.

Hadoop/ETL DeveloperCompany Name | City, State | March 2012 - June 2013

Worked with team of 8 members in developing and maintaining application based on Hadoop, Hive, HBase and Pentaho ETL tool.
• Worked on creating Pentaho jobs and transformations to process the large input data file and store the data in Hadoop HBase.

• Configuring Pentaho jobs with java source code, HBase and Hive environment.

• Installation and maintenance of Hadoop cluster in various environment.
• Application configuration and deployment on various test environments.
• Analyzing the High-level design documents provided.

• Development and unit testing of the requirements.

Skills
  • Oracle DB, Mongo DB, PL/SQL
  • Performance, Scalability & Optimization
  • Networking, TCP/IP, Load balancing, CDN, WAF
  • Monitoring tools - Splunk, Extrahop, Nagios
  • Java/J2EE, JavaScript
  • Linux, Unix Shell Scripting, Autosys
  • Jenkins, Git, Ansible, Nginx, Apache Tomcat
  • DevOps, Release Management
  • Docker, Kubernetes
  • Service Now, Customer Support
Education and Training
Bachelor of Engineering: Electronics And CommunicationsRajiv Gandhi Proudyogiki Vishwavidyalaya | | City | June 2011
Certifications

• Oracle Certified Professional, Java EE 5 Web Component Developer (OCP)

• Oracle Certified Professional, Java SE 6 Programmer

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Rajiv Gandhi Proudyogiki Vishwavidyalaya

Job Titles Held:

  • Senior Production and Operations Engineer
  • Hadoop/ETL Developer

Degrees

  • Bachelor of Engineering : Electronics And Communications

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