I am a professional in food and retail service . with administrative, operations, and knowledge of programs excel, word p&l profit and loss statement. Management experience in large and medium sized facilities. I am experienced in supervision, accounting, payroll, budgeting, employee development, inventory control, purchasing, public relations and strategic planning. I have excellent inter-personal skills, a team player; have the ability to work on all levels of an organization, trouble shooting and problem solving abilities. I am computer literate, spreadsheets, graphics, applications and use of the internet.
Troubleshooting and problem solving
Microsoft Office Suite expert
Increased output by [Number]% by [Action taken].Cut inventory by more than half and improved on-time delivery to [Number]% by [Action taken].Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics.Boosted customer satisfaction ratings by [Number]% in under [Number] months.
Assistant Chief January 2015 to CurrentDepartment of Veterans Affairs － North Chicago, IL
office Duties run programs,oracle,vendmax, counting money and,Receiving,Inventory,Managing Food Court,and Managing Retail Store.Have certificates in Food and Retail Achievements
Store Manager February 2014 to September 2014ROAD RANGER / PILOT WIS
Ensure an exceptional customer service experience by creating a customer focused store environment.* Ensure that proper financial controls are observed by following cash control/*security procedures, maintaining inventory, managing labor ,trans scale pilot register and pilot transactions.
Maintain all equipment and facility to the brand standards.* Recruit/interview/hire team members and conduct performance reviews motivate, and train as needed.
Store Manager January 2008 to January 2014ROBEKS JUICE lake forest
Hiring/training/developing the restaurant team correctly, addressing performance issues and managing the restaurant budget and financial plans.
Preparing/making/*transporting deposits, preparing proposed labor schedules, product projections, and financials for store.* Unloading, stocking and maintaining required inventory level.*.
Interaction with customers: receiving orders, processing sales and monies, and managing customer issues.
Manager December 1981 to December 2007Sauganash Restaurant － Chicago, IL.
Improved food quality by revising menus, upgrading and installing new recipes, buying more appropriate foods and through staff training.
Meet food cost budget by intelligent buying and utilizing leftovers.
Schedule staff to provide efficient service and meet payroll budget.
Confirm with customers to make sure that they are enjoying food and take action to correct any troubles.
1979Academy Senior High － Davie, FL
2003Kaplan College － Boca Raton, FL
2015- Present Food Service Sanitation License State of Illinois