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arborist customer service resume example with 2 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer Service Representative with 3 years of experience in customer service, customer support, door to door sales including estimates. As an employee for a restaurant chain I assisted in managing the inventory of food and ensured the stock room supplies never ran out. I also implement the FIFO rule to ensure freshness at all time. I enjoy working in customer service, I am familiar with resolving customer problems, and assisting in conflict resolution. I possess a positive and motivating attitude. I am committed to improving and expanding my skillset and to effectively fill the role in your company.

Skills
  • POS Systems and Ordering Platforms
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Call Documentation
  • Understanding Customer Needs
  • Efficient and Detail-Oriented
  • Creative Problem Solving
  • 60 wpm Typing Speed
  • Spanish Fluency
  • Translation and Interpretation Services
  • Calm and Professional Under Pressure
  • Customer Service
  • Customer Account Management
  • Responding to Difficult Customers
  • Work Prioritization
  • Patient and Empathetic
  • First-Tier Technical Support
Education and Training
Buena Vista High School Chino, CA, Expected in 05/2022 High School Diploma : - GPA :
Experience
Kroger - Arborist Customer Service
Henrico, VA, 10/2020 - Current
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Explained benefits, features and recommendations to maximize client retention.
  • Organized client contracts, records and reports to strengthen traceability.
  • Managed correspondence, tracked activity and leveraged data communications to boost traceability initiatives.
Ono's Hawaiian BBQ - Customer Service Associate and Cook
City, STATE, 12/2021 - 09/2022
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Troubleshot shortages and overages to support quality control efforts.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Promoted brand and marketing campaigns to create interest with customer.
Tacos Guac - Customer Service Cashier
City, STATE, 01/2021 - 12/2021
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Enhanced food quality by monitoring shipments, preparation and food handling.
  • Controlled portion sizes and garnishing to optimize cost controls.
  • Operated cash register to process cash, check and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Prepared foods depending on menu created by chef for each meal.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Complied with company service standards and adhered to inventory and cash control procedures.
  • Washed, peeled and seeded fruits and vegetables.
  • Used kitchen equipment and utensils to create dishes from ingredients.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Performed variety of duties related to food service.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Bagged, boxed or gift-wrapped sold merchandise per customer's request.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Answered phone calls to assist customers with questions and orders.
  • Offered customers carry-out service at completion of transaction.
  • Answered customers' questions and provided information on store procedures or policies.
Languages
English :
Native/ Bilingual
Negotiated :
Spanish :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Buena Vista High School

Job Titles Held:

  • Arborist Customer Service
  • Customer Service Associate and Cook
  • Customer Service Cashier

Degrees

  • High School Diploma

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