Cross Functional Co-ordination
Big Data - Database Reporting
Business Process Improvement
Industry/Market Analysis &
Databases/Packages: Microsoft SQL, MySQL, DB2, Hibernate, Oracle v 9.1, Office (Visio, Project, etc)
Applications ConsultantDec 2011 to Jun 2015 Elavon Inc － Atlanta, GA
Elavon is a wholly owned subsidiary of US Bank.
It is rated among the top five global payment providers.
Its processing platform HIMMS: High-level Integrated Merchant Management System, is a major player in the international transaction processing space.
This project involves development of different services such as generating statements and invoices, developing interfaces etc., for the betterment of Merchants who are using Elavon as their Payment Processing Partner.
Involved in complete Project Implementation Lifecycle including technical analysis, design, testing*and implementation of software systems for each interface.
Coordinate with business users in analyzing business requirements and translating into technical *specifications.
Work estimations (LOE's) and requirement analysis for different services and interfaces.
Subject Matter Expert for the business team.
Demonstrated skills in interviewing business and technical leaders to gather and clarify business requirements.
Oversaw Business Process and Technical mapping for specific areas of the application.
Involved in support activity roles in production and staging including trouble shooting Severity Level - 1, 2, 3, 4 issues.
Involved in establishing project execution plans and assigning resources.
Developed and managed a $30M yearly IT spending budget split between 35 groups/divisions located in 10 different European countries.
Involved in creating project scope and preparing Functional and Technical Requirements.
Built Complete Test Suite for all the services.
Performed debugging and user acceptance testing of the application using trace and log files.
Utilized J2EE, SQL and PL/SQL in Oracle and DB2 Environment for application design and development.
Identified "bottlenecks" and implemented new and improved processes and policies.
Introduced a new tool "Collaborative Lifecycle Management (CLM)" into the application management process.
Authored detailed project/deployment plans and schedules.
Took lead role in numerous projects and consistently exceeded customer expectations.
Providing support to Quality Assurance team, end Users and investigating Production issues.
Business Systems ConsultantSep 2011 to Dec 2011 Principle Solutions Group － Atlanta, GA
Tasked with generating market assessments, business growth strategies and financial analysis for this $50 million consultancy firm.
Closely researched and reviewed extensive market data and business intelligence on product and market segments within the industry.
Quickly assessed and recommended new business strategies such as networking events and Google Ads to support sales, marketing and revenue growth.
Added value to the business by turning a paper and pen department into a completely automated process by integrating the business processes into a single database.
Coordinated with 4 vendors on a daily basis to provide a great user experience for customers.
Led a team of 5 to deliver monthly application releases from October to December 2011.
Business AnalystOct 2010 to Aug 2011 Wells Fargo Bank － Atlanta, GA
Wells Fargo Customer Connection (WFCC) is Wells Fargo's primary contact center organization.
WFCC is an Online banking system enables self-serving customers to purchase (activate) banking products and services.
As a business analyst, I worked with a team to build a comprehensive roadmap for product enhancements based on quantitative (data analysis) and qualitative (user research feedback) analysis.
Involved in process reengineering process by collating existing requirements previously provided by business and worked on consolidation of the same along with the new requirements provided by the business at a large.
Automated log monitoring for proactive incident resolution and performed root cause analysis of 80% problem records to reduce the service level agreement breaches by 60%.
Spearheaded a major functional transformation of the tool, including modification of the UI and reprocessing more than 100,000 records, thereby enabling users to have up-to-date business process.
Trained and mentored 4 associates by facilitating hands-on application trainings.
Developed good understanding of AS-IS, GAP analysis report and TO-BE document.
Functioned as a liaison between client area and technical teams by planning, conducting, and directing the analysis of complex business problems to be solved through strategic ecommerce-based solutions (e.g., Intranet and Internet).
Extensive brainstorming with internal and external teams.
Analyzed, documented and defined User & System Requirements.
Reviewed requirements with business to clarify and verify completeness.
Meet with IT systems to determine supportability and define system impacts.
Project technologies include*MS Project, MS Office, SQL, Rational Rose.