I am a performance-driven individual with a strong work ethic within a variety of diverse industries. I have extensive experience in customer service involving a high degree of communication and interpersonal interaction. I also have the ability to calm upset customers successfully. I thrive in an environment that fosters resourceful customer service solutions. I am a highly effective negotiator with a thorough grasp of the customer service industry with a determination to find answers to customer needs.
Appliance Sales Specialist January 2010 to CurrentHH Gregg Appliances, Inc － Deptford, New Jersey
Assist customers in selection of household appliances and educate them on product features and benefits that meets their needs.
Cordially greet new customers with an introduction and address them by name.
Ask qualifing questions to determine which products to show them.
Provide a step-by-step explanation and demonstration of products and how it meets their needs.
Up sell accessories and service plans as add-ons to the sale.
Process credit applications and contact finance company for approvals.
Finalize the sale and key the transaction.
Follow up with the delivery center and customer to completion of order.
Inbound Sales Representative January 2006 to January 2008deluxe corporation － Thorofare, New Jersey
Selected by this national company to cultivate sales by handling incoming calls using strong selling and influencing skills to achieve or exceed revenue targets, retention, accuracy and customer satisfaction goals.
Consistent use of current sales approach and questioning techniques with each product offered.
Timely translation of customer's transactions, including initiating proofs, coordination with image center, releasing orders to manufacturing and following through with customer.
Educated customers on improvements and new opportunities for their business needs.
Exceeded all goals set by company in every category.
Collector January 2004 to January 2005M.R.S. Associates, Incorporated － Cherry Hill, New Jersey
Collected delinquent credit card debt by analyzing credit reports and financial statements to assess debtor's ability to repay debt and establish repayment agreements through negotiations with customers.
Negotiated highest debt settlements for this third party collections agency by contacting up to 120 customers daily to arrange payments for past due accounts.
Known for success in establishing constructive dialogue with customers to negotiate a payment program and educate them on debt management and credit repair.
Sales Associate January 2003 to January 2004Catherine's Plus Sizes － Deptford, New Jersey
Contributed to customer satisfaction and operational efficiency of this retail business by assisting potential buyers with clothing selections, processing and balancing daily cash transactions and charge payments, verifying new shipments, tagging and stocking inventory and setting up merchandising displays.
Maximized company profits through business development efforts selling discount membership cards and opening new charge accounts.
Delivered strong sales results as a part-time employee that frequently met or exceeded sales quotas established for full-time personn.
Teller January 2001 to January 2002SunTrust Bank of South Florida － Stuart, Florida
Performed banking deposits and check cashing transactions, processed loan payments,.
audited and replenished the branch ATM.
Persuaded qualified clients to invest in a diverse line of financial products and services.
Held advanced accountability for maintaining and tracking all negotiable items including: cashier's checks, money orders and traveler's checks.
Excelled in meeting or exceeding all of SunTrust's customer service and job performance standards.
Quickly acquired in-depth knowledge of customer service and sales operations within a banking center environment.
Owner/Operator January 1980 to January 2000Nails By Kay － Voorhees, New Jersey
I provided strategic leadership through the management and coordination of daily business operations of a highly successful nail salon business which included developing marketing plans, greeting clients, scheduling appointments, sourcing and negotiating favorable pricing with supply vendors and accurately maintaining up-to-date bookkeeping records.
Trained and supervised two nail technicians.
Built a successful business from the ground up, quickly establishing a strong customer base and achieving profitability within the first year of operation.
Education and Training
DiplomaHarris School of Business － Cherry Hill, New Jersey
DiplomaCape May County Technical Institute － Cape May, New Jersey