LiveCareer-Resume

applecare technical support advisor resume example with 5+ years of experience

JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
My name is Jessica Claire and I am currently an AppleCare Advisor driven to exceed customer expectations with a strong passion for technology and computer sciences. Delivers positive experiences through high-quality customer care.
Skills
  • Exceptional communication skills
  • MS Windows proficient
  • Proficient in Mac OS
  • Apple Certified for iOS
  • Beginner Final Cut Pro Knowledge
  • Passion for investigating and solving technical issues
  • Creative problem solver
  • Worked with various Apple Devices including iPhone, iPad iPod, Apple TV and various accessories made by Apple.
  • Proficient Java Programming Language
  • Proficient C++ Programming Language
  • Intermediate Python Programming Language
  • Proficient with Computer Hardware
  • Intermediate with Machine Language HDL
  • Quick learner
  • Exemplary time management skills
  • Exceptional team work​
Work History
07/2016 to Current AppleCare Technical Support Advisor Apple Inc. | City, , As an AppleCare Technical Support Advisor, I have the opportunity to assist customers from all over the United States and Canada with their Apple products ranging from iPhones to iMacs to Apple Watches. With the help of various computer systems and databases, I patiently probe and analyze each customer's issue and effectively troubleshoot the customer's device over the phone, leaving them satisfied with their now working Apple devices. With my team, we continue to innovate and come up with solutions for any emerging issues with the latest iOS and Mac OS software as they arrive.
08/2016 to 04/2017 Computer Assistant for CS125 - Volunteer University Of Illinois Urbana-Champaign | City, , As a Computer Assistant, I was tasked with holding weekly discussion sections for CS 125, an intro level computer course offered at U of I in Champaign. The position was a volunteer position where I taught incoming freshman engineers the basics of the Java Programming Language with the help of a Student Teacher. I was tasked with holding weekly discussion sections, as well as office hours, to ensure that students received the help and education needed in order to pass. I was also tasked with creating lesson plans for each discussion section and presenting them to the class.

05/2014 to 2015 Customer Service Repersentative Smith Corcoran Funeral Home | , , As a Customer Service Representative for Smith Corcoran Funeral Homes, I was tasked with monitoring the facility to ensure that it remained safe, secure, and well maintained. With excellent interpersonal skills, I directed families to their designated chapels and answered any and all questions about the facilities policies and procedures before, during and after funeral sessions. Using various computer systems and databases, I was tasked with organizing customer records and information as they arrived.
Education
Expected in Current Bachelor of Science | Technical Systems Management University of Illinois Urbana-Champaign, Urbana Illinois, GPA:
Additional Information

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Resume Overview

School Attended

  • University of Illinois Urbana-Champaign

Job Titles Held:

  • AppleCare Technical Support Advisor
  • Computer Assistant for CS125 - Volunteer
  • Customer Service Repersentative

Degrees

  • Bachelor of Science

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