My name is Jessica Claire and I am currently an AppleCare Advisor driven to exceed customer expectations with a strong passion for technology and computer sciences. Delivers positive experiences through high-quality customer care.
Skills
Exceptional communication skills
MS Windows proficient
Proficient in Mac OS
Apple Certified for iOS
Beginner Final Cut Pro Knowledge
Passion for investigating and solving technical issues
Creative problem solver
Worked with various Apple Devices including iPhone, iPad iPod, Apple TV and various accessories made by Apple.
Proficient Java Programming Language
Proficient C++ Programming Language
Intermediate Python Programming Language
Proficient with Computer Hardware
Intermediate with Machine Language HDL
Quick learner
Exemplary time management skills
Exceptional team work
Work History
AppleCare Technical Support Advisor, 07/2016 - Current Apple Inc. – City, , As an AppleCare Technical Support Advisor, I have the opportunity to assist customers from all over the United States and Canada with their Apple products ranging from iPhones to iMacs to Apple Watches. With the help of various computer systems and databases, I patiently probe and analyze each customer's issue and effectively troubleshoot the customer's device over the phone, leaving them satisfied with their now working Apple devices. With my team, we continue to innovate and come up with solutions for any emerging issues with the latest iOS and Mac OS software as they arrive.
Computer Assistant for CS125 - Volunteer, 08/2016 - 04/2017 University Of Illinois Urbana-Champaign – City, , As a Computer Assistant, I was tasked with holding weekly discussion sections for CS 125, an intro level computer course offered at U of I in Champaign. The position was a volunteer position where I taught incoming freshman engineers the basics of the Java Programming Language with the help of a Student Teacher. I was tasked with holding weekly discussion sections, as well as office hours, to ensure that students received the help and education needed in order to pass. I was also tasked with creating lesson plans for each discussion section and presenting them to the class.
Customer Service Repersentative, 05/2014 - 2015 Smith Corcoran Funeral Home – , , As a Customer Service Representative for Smith Corcoran Funeral Homes, I was tasked with monitoring the facility to ensure that it remained safe, secure, and well maintained. With excellent interpersonal skills, I directed families to their designated chapels and answered any and all questions about the facilities policies and procedures before, during and after funeral sessions. Using various computer systems and databases, I was tasked with organizing customer records and information as they arrived.
Education
Bachelor of Science: Technical Systems Management, Expected in Current - University of Illinois Urbana-Champaign - Urbana Illinois, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
