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Annuity Control Consultant Resume Example

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ANNUITY CONTROL CONSULTANT
Professional Summary

Experienced annuity analyst and detail-oriented professional with a successful career managing risk, performing due diligence, leading projects and handling time-sensitive, complex assignments and transactions.

Work History
Annuity Control Consultant, 10/2014 to Current
 John Hancock Life Insurance Co. – Portsmouth, NH
  • Organize and execute high volume and time sensitive Annuity Control projects.
  • Schedule and host meetings with various representatives and their teams regarding on-going clean-up projects and/or process improvements for the entire Annuity Operations Control business unit.
  • Identify, analyze, and diagnose any tax balancing discrepancy trends and/or issues between the annuity operations production systems and the 1099PRO tax system.
  • Create detailed reports for the Control Tax Team and upper management summarizing monthly tax discrepancy figures, trend analysis data, and any further action items.
  • Document various processes and update certain existing Annuity Control documents and job-aids.
  • Develop multiple process improvements for the Control Tax and Control Adjustment Teams, and work with IT and Business Support Services to have them tested and implemented into production.
  • Consult and advise the Compliance and Legal Dept. on Vantage-One transaction processing and manual system work-arounds.
  • Honored to receive the Annuity Control Impact GEM Award for Recognizing Excellence in Operations in the 1st Quarter of 2015.
  • Privileged to receive the Praise Your Peers Award in January of 2016 for going above and beyond to assist a colleague or customer and promoting collaboration in the workplace.
Senior Control Analyst, 09/2012 to 09/2014
 John Hancock Life Insurance Co. – Boston, MA
  • Provided business support to the Control Adjustment Team and Control Tax Team.
  • Continued education on John Hancock Fixed Annuity Products, and gained in-depth knowledge of the SPRNT Fixed Retirement Payout system and its various functions.
  • Conducted periodic audit and research for several Fixed Products clean-up projects.
  • Initiated and completed several process improvements and clean-up projects for the Control Reconciliation Team, Control Adjustment Team, and Control Tax Team.
  • Assisted the Control Tax Team at year-end on multiple time sensitive tasks and initiatives.
  • Maintained friendly and professional interactions with members of the entire Annuity Control business unit.
  • Honored to receive the Annuity Control Impact Award in the 3rd Quarter of 2014 for exceptional performance as a Control Analyst.
  • Promoted to Control Consultant in October of 2014.
Control Analyst II - Control Reconciliation Team, 06/2011 to 08/2012
 John Hancock Life Insurance Co. – Boston, MA
  • Trained on the Control Reconciliation Team's day-to-day process including the systems and databases used to balance variable financial transactions.
  • Developed good working relationships with members of Fund Administration, VA/FP Accounting, IT, Project Office, Treasury Control (Toronto), Compliance, Control Tax Team.
  • plemented multiple process improvements for the Control Reconciliation Team's daily balance process.
  • Attended weekly Business Analysis meetings for system issues relating to several annuity production systems.
  • Performed Uniform Acceptance Testing (UAT) regression testing on multiple Vantage-One table coding changes, and reviewed the downstream impact to certain financial applications.
  • Heavily involved in the successful completion of several Vantage-One and SPRNT clean-up projects, and also successfully implemented new controls as a result.
  • Supported the Control Tax Team on time sensitive year-end initiatives.
  • Frequently consulted on Vantage-One policy adjustments to determine complexity and cost (gain/loss) of adjustment.
Team Leader - Case Resolution Team, 06/2010 to 05/2011
 John Hancock Life Insurance Co. – Boston, MA
  • Assisted the department manager by putting together agendas and hosting weekly staff meetings.
  • Facilitated the daily adjustment work-flow and daily quality control.
  • Processed policy adjustments in the Vantage-One, RPS and ABA III production systems.
  • Assembled several adjustment gain/loss templates in MS Excel so variable policy adjustment gain-loss can be accurately estimated.
  • Presented department metrics and cumulative gain/loss analysis at business unit quarterly meetings.
  • Frequently collaborated with other processing departments to communicate any processing error trends that were identified.
  • Assisted management on policy research to help determine scope of possible upcoming adjustment projects.
Case Resolution Specialist, 09/2006 to 05/2010
 John Hancock Life Insurance Co. – Boston, MA
  • Processed policy adjustments and executed problem resolution for Vantage-One, ABA III, and RPS financial transaction processing and/or system errors.
  • Provided excellent customer service to client's and broker's relating to issues regarding financial and non-financial processing errors.
  • Calculated variable sub-account gain-loss calculations for specific policy adjustments.
  • Frequently converted a bad situation into a good experience for client's and broker's using excellent and proactive customer service.
  • Received the Annuity Operations Quality Service Award in the 1st Quarter of 2009 for exceptional performance as a Case Resolution Specialist.
  • Promoted to Team Leader in June of 2010.
Work-Flow Coordinator - Claims & Annuitizations Team, 06/2005 to 08/2006
 John Hancock Life Insurance Co. – Boston, MA
  • Handled the daily distribution of work to team members within the department.
  • Provided Vantage-One and ABA III system training to new and existing team members.
  • Processed all of the policy adjustments in the department relating to death benefits, loans, or annuitizations.
  • Provided good customer service to client's and beneficiaries for any death benefit claim and annuitization inquiries or issues.
  • Supported the department manager with monthly work productivity analysis within the department.
  • Assisted in the development and introduction of new daily processing procedures in the department.
Skills
  • Expert in all John Hancock annuity productions systems.
  • Exceptional problem solving and analytical skills.
  • Excellent work ethic and extremely organized.
  • Proficient in conducting problem resolution.
  • Strong project management and process improvement skills.
  • Rapidly adapt to new technologies and possess expertise with MS Word, PowerPoint, Excel, Access.
Work Education
MBA: AAPA Certified by the Life Office Management Association (LOMA) -

AAPA Certified by the Life Office Management Association (LOMA) – Associate, Annuity Products and Administration designation

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Resume Overview

Companies Worked For:

  • John Hancock Life Insurance Co.

School Attended

  • AAPA Certified by the Life Office Management Association (LOMA)

Job Titles Held:

  • Annuity Control Consultant
  • Senior Control Analyst
  • Control Analyst II - Control Reconciliation Team
  • Team Leader - Case Resolution Team
  • Case Resolution Specialist
  • Work-Flow Coordinator - Claims & Annuitizations Team

Degrees

  • MBA :

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