Air Cargo Lead Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

An innovative aviation and customer service professional with over 3 years of experience in the industry. Complimented by over 10 years of diversified training in the Civil Air Patrol to include cyber defense and network assurance, aerospace/military operations, critical thinking, and leadership theory. Proven ability to apply creative solutions to dynamic situations with a positive attitude and strong work ethic. Management experience with a passion for helping others succeed and applying an attention to detail that ensures customers always leave satisfied.

  • Word, Excel, PowerPoint proficiency
  • Proficiency in all major internet browsers.
  • Cyber defense
  • Network security assurance
  • American Sign Language
  • Analytical skills
  • Attention to detail
  • Mentorship
  • Communication skills
  • Customer service
  • Hiring/Interviewing
  • Internet literate
  • Performance reviews
  • Problem solving
  • Client coordination
  • Cargo loading
  • Schedule coordination
  • Document preparation
  • Relationship management
  • Conflict resolution
  • Reliable and trustworthy
  • Friendly, positive attitude
Work Experience
06/2019 to Current
Air Cargo Lead Bba Aviation Savannah, GA,
  • Providing operational oversight of air cargo ground handling operations.
  • Mentoring/coaching staff of 6 employees, conducting performance reviews, approving timecards, delegating tasks, fostering an environment that encourages communication and teamwork.
  • Coordinating personnel on 6 different cargo aircraft types/configurations.
  • Working collaboratively with DHL to ensure their airside operations are executed with a high level of precision and logistical efficiency.
  • Ensuring equipment is in order, enforcing safety standard, completing necessary paperwork (i.e. Cargo reports).
  • Revitalizing and transforming: cargo department facility, hiring/staffing, procedures, relationship with tenants (i.e.
  • DHL).
  • Bridging communication gap between employees and upper management, rewriting and implementing more thorough training procedures for employees.
11/2018 to Current
Line Service Technician USAirports Flight Services City, STATE,
  • Safely and efficiently providing air support services to customers in the airline industry, corporate and general aviation, government, state police, and military.
  • Providing customer service to various high profile clients including high ranking military officials, politicians, sports teams and celebrities.
  • Working with turbofan, turbojet, turboprop, and reciprocating engine aircraft.
  • Performing shuttle van pickups, valet services, towing and marshalling of aircraft.
  • Answering phone calls and ensuring that the needs of customers are confidently met.
  • Employing flight crew communication skills, as well as maintaining a close attention to detail.
09/2017 to 06/2019
Air Cargo Handler USAirports Flight Services City, STATE,
  • Providing DHL with loading and unloading services of air cargo.
  • Operating/handling ground support equipment (tugs, dollies, air-start systems, ground power units, Unit Load Devices (ULDs), and loaders).
  • Applying problem solving/analytical skills, teamwork, flexibility, flight crew communication, and airport safety.
Additional Experience

Civil Air Patrol - (CAP) Rochester, NY

  • Logistics Officer, Finger Lakes Group (2019-Present) - Logging assets, conducting regular inventory, short-term/long-term goal setting, cadet/staff mentorship, scheduling routine maintenance, conducting monthly inspections of vehicles.
  • Cadet Officer In-Charge, Syracuse Air show (2016) / Geneseo Air Show (2017) - Strategic planning and execution, personnel and asset allocation, safety and professional standards enforcement, cadet/multilevel staff mentorship, crowd control/flight-line security, on the spot problem solving, operations/shift scheduling, coordination with air show officials.
  • Cadet Commander, Rochester Composite Squadron (2016 -2017) - Short-term/long-term goal setting, planning and executing squadron meetings, teaching leadership theory, delineating staff assignments, cadet/multilevel staff mentorship, performance interviews and assessments, weekly progress meetings, safety and professional standards enforcement.
  • Cadet Executive Officer, Rochester Composite Squadron (2015) - Responsible for assigning duties and monitoring progress of Cadet Public Affairs Officer, Administrative Officer, Operations Officer, Logistics Officer, Leadership Officer, and Aerospace Officer, cadet/multilevel staff mentorship, performance assessments, teaching classes, short/long-term goal setting.
  • Further experience can be provided upon request.

· Professional Line Service Training – National Air Transportation Association (NATA)


· International Air Cadet Exchange - United Kingdom (2018) –

Serving as a U.S. ambassador to a foreign nation on behalf of the U.S. Air Force & Civil Air Patrol to promote better relations, build trust, and learn more about the people and culture of the country being visited.

· U.S. Air Force Advanced Cyber Defense Training Academy – Texas (2018) (Also staffing basic course) –

A more in-depth focus on assessing system threats and how to combat them in real time. Course material covering cryptography, web technology security, intrusion detection systems, and basic mission planning.

· U.S. Air Force Cyber Defense Training Academy - New Mexico (2017) - Introduction into cyberspace operations conducted by the USAF. Introduction to networks and operating systems, workstation and server fundamentals, securing systems and mitigating threats.

· U.S. Air Force Space Command Familiarization Course - Colorado (2015) - Introduction to all five areas of USAF space operations: satellite command and control, missile warning, space surveillance/space control, missile operations, spacelift.

· Northeast Region Cadet Leadership School (2015) - One week intensive leadership course. College level leadership classes, daily writing assignments, group discussions on ethics and management.

· National Blue Beret – EAA’s AirVenture Air Show (2014) - Providing flight-line security, logging aircraft arrivals, and identifying location of aircraft distress beacons for EAA's AirVenture Air Show under a USAF mandated mission number.

· Introductory Communication User Training

· Operational Risk Management Training

· Operational Security Management Training

Education and Training
Expected in
Waldorf University - Forest City, IA,


Expected in
Ohio Christian University - Circleville, OH


  • Forklift Operator
  • K-Loader Operator
  • Student Affiliate Member of the Royal Aeronautical Society (2018-Present)
  • Airman For Life Member of the Air Force Association (2020-Present)
American Sign Language (Fluent)
  • Mentorship Award, USAirports (2020)
  • Message of appreciation on behalf of the Protective Service of the Office of The Secretary of Defense (2020)
  • Air Force Organizational Excellence Award (2018)
  • Finger Lakes Group Cadet of the Year, Civil Air Patrol (2016)
  • Rochester Composite Squadron Cadet of the Year, Civil Air Patrol (2016)
  • Amelia Earhart Award, Civil Air Patrol (2015)
  • General Billy Mitchell Award, Civil Air Patrol (2013)

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Resume Overview

School Attended
  • Waldorf University
  • Ohio Christian University
Job Titles Held:
  • Air Cargo Lead
  • Line Service Technician
  • Air Cargo Handler
  • Some College (No Degree)
  • Some College (No Degree)

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