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air cargo lead resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

An innovative aviation and customer service professional with over 3 years of experience in the industry. Complimented by over 10 years of diversified training in the Civil Air Patrol to include cyber defense and network assurance, aerospace/military operations, critical thinking, and leadership theory. Proven ability to apply creative solutions to dynamic situations with a positive attitude and strong work ethic. Management experience with a passion for helping others succeed and applying an attention to detail that ensures customers always leave satisfied.

Skills
  • Word, Excel, PowerPoint proficiency
  • Proficiency in all major internet browsers.
  • Cyber defense
  • Network security assurance
  • American Sign Language
  • Analytical skills
  • Attention to detail
  • Mentorship
  • Communication skills
  • Customer service
  • Hiring/Interviewing
  • Internet literate
  • Performance reviews
  • Problem solving
  • Client coordination
  • Cargo loading
  • Schedule coordination
  • Document preparation
  • Relationship management
  • Conflict resolution
  • Reliable and trustworthy
  • Friendly, positive attitude
Education and Training
Waldorf University Forest City, IA, Expected in : - GPA :

(2017-2019)

Ohio Christian University Circleville, OH Expected in : - GPA :

(2019)

Certifications
  • Forklift Operator
  • K-Loader Operator
Work Experience
Bba Aviation - Air Cargo Lead
Savannah, GA, 06/2019 - Current
  • Providing operational oversight of air cargo ground handling operations.
  • Mentoring/coaching staff of 6 employees, conducting performance reviews, approving timecards, delegating tasks, fostering an environment that encourages communication and teamwork.
  • Coordinating personnel on 6 different cargo aircraft types/configurations.
  • Working collaboratively with DHL to ensure their airside operations are executed with a high level of precision and logistical efficiency.
  • Ensuring equipment is in order, enforcing safety standard, completing necessary paperwork (i.e. Cargo reports).
  • Revitalizing and transforming: cargo department facility, hiring/staffing, procedures, relationship with tenants (i.e.
  • DHL).
  • Bridging communication gap between employees and upper management, rewriting and implementing more thorough training procedures for employees.
USAirports Flight Services - Line Service Technician
City, STATE, 11/2018 - Current
  • Safely and efficiently providing air support services to customers in the airline industry, corporate and general aviation, government, state police, and military.
  • Providing customer service to various high profile clients including high ranking military officials, politicians, sports teams and celebrities.
  • Working with turbofan, turbojet, turboprop, and reciprocating engine aircraft.
  • Performing shuttle van pickups, valet services, towing and marshalling of aircraft.
  • Answering phone calls and ensuring that the needs of customers are confidently met.
  • Employing flight crew communication skills, as well as maintaining a close attention to detail.
USAirports Flight Services - Air Cargo Handler
City, STATE, 09/2017 - 06/2019
  • Providing DHL with loading and unloading services of air cargo.
  • Operating/handling ground support equipment (tugs, dollies, air-start systems, ground power units, Unit Load Devices (ULDs), and loaders).
  • Applying problem solving/analytical skills, teamwork, flexibility, flight crew communication, and airport safety.
Awards
  • Mentorship Award, USAirports (2020)
  • Message of appreciation on behalf of the Protective Service of the Office of The Secretary of Defense (2020)
  • Air Force Organizational Excellence Award (2018)
  • Finger Lakes Group Cadet of the Year, Civil Air Patrol (2016)
  • Rochester Composite Squadron Cadet of the Year, Civil Air Patrol (2016)
  • Amelia Earhart Award, Civil Air Patrol (2015)
  • General Billy Mitchell Award, Civil Air Patrol (2013)

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Resume Overview

School Attended

  • Waldorf University
  • Ohio Christian University

Job Titles Held:

  • Air Cargo Lead
  • Line Service Technician
  • Air Cargo Handler

Degrees

  • Some College (No Degree)
  • Some College (No Degree)

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