Agent Guest Port Services Furloughed Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.

  • Local directions
  • Guest flow
  • Claim tickets
  • Supervision
  • Communications
  • Safety policies and procedures
  • Valet assistance
  • Training and development
  • Customer service
  • Problem resolution
  • Operational improvement
Work History
01/2016 to Current
Agent Guest Port Services - Furloughed Hoffmann-La Roche Ltd Saint Paul, MN,
  • Greeted arriving guests and assisted check in process and verification of proper and required travel documents.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Provided guests with information regarding ship's amenities, location of necessary shipboard personnel and answering any pre sail questions.
  • Maintained knowledge of destination and answered customer questions within scope of understanding.
  • Increased customer satisfaction by resolving cruise related issues.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Worked with cruise customers to understand needs and provide excellent service and make their sail a memorable one.
04/2013 to 10/2014
Manager Trainer Retired Huntleigh USA, LLC City, STATE,

Full time contract manager trainer of baggage service department for American Airlines. Located and delivered baggage separated from passengers, resolved issues related to damaged or destroyed baggage or missing items.

Trained new employees in the policies, procedures and process in handling the baggage service department during their shifts.

  • Led daily, weekly and monthly coaching, counseling and feedback sessions.
  • Managed new employee orientation training process for more than 3 employees each month.
  • Coordinated and prioritized required training courses for Baggage Service Department.
  • Assessed skill gaps for employees in Baggage Service department and developed training courses to meet identified needs.
11/2012 to 02/2013
Security Agent S.A.F.E. Management City, STATE,

Temporary Full Time position as event security for Louisiana Super Dome in preparation for Super Bowl 47 being held in 2013.

  • Supervised grounds, employee entrances and exits and security officers on duty.
  • Monitored property and investigated any areas of suspicion.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
11/1989 to 10/2012
Airport Customer Service Agent - Retired American Airlines City, STATE,

As an integral member of the American Airlines team, having worked full and part time shifts in several cities in the Company's network, it was my pleasure to provide the best customer service possible . I also enjoyed the opportunity to be a Train the Trainer for several safety procedures and partake in several mock crash emergency training programs. I was also coordinator for many employee events such as holiday parties, crawfish boils and bake sales and participated in charitable events involving the Leukemia Foundation, National Heart Association and Habitat for Humanity. I also had the privilege to bre our station's Credit Union Representative. My career allowed me to be cross utilized in many aspects of the Passenger Service areas, i.e. ticket counter, gates, baggage service and operations for overnight aircraft:

  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved off schedule problems, improved operations and provided exceptional client support.
  • Worked with ADA customers to understand needs and provide service.
Expected in 05/1970
High School Diploma:
Terrebonne HIGH SCHOOL - Houma, LA,
Expected in 07/1989
Certificate of Completion: Travel Agent
United Travel School - Clearwater Beach, FL,
Travel and DIY projects

During my career with the airlines and cruise lines, I've been able to visit places I only dreamed of such as:

Hawaii (favorite place on planet so far), England, Italy (lovely), Greece (awesome), Egypt (incredible), Kenya (exciting), Thailand (adventurous), Venezuela, Bahamas, Dominican Republic, Aruba and the US Virgin islands.

My DIY projects involve building a deck around my pool, replacing siding on my house, anything to do with power tools and crafting gifts for family and friends.

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Resume Overview

School Attended
  • Terrebonne HIGH SCHOOL
  • United Travel School
Job Titles Held:
  • Agent Guest Port Services - Furloughed
  • Manager Trainer Retired
  • Security Agent
  • Airport Customer Service Agent - Retired
  • High School Diploma
  • Certificate of Completion

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