Polished Hospitality professional with history of success in high-volume environments. Top-notch communicator adept at providing pleasant and personable service while maintaining efficiency. Service-oriented with excellent organization and task-management skills.
Full time contract manager trainer of baggage service department for American Airlines. Located and delivered baggage separated from passengers, resolved issues related to damaged or destroyed baggage or missing items.
Trained new employees in the policies, procedures and process in handling the baggage service department during their shifts.
Temporary Full Time position as event security for Louisiana Super Dome in preparation for Super Bowl 47 being held in 2013.
As an integral member of the American Airlines team, having worked full and part time shifts in several cities in the Company's network, it was my pleasure to provide the best customer service possible . I also enjoyed the opportunity to be a Train the Trainer for several safety procedures and partake in several mock crash emergency training programs. I was also coordinator for many employee events such as holiday parties, crawfish boils and bake sales and participated in charitable events involving the Leukemia Foundation, National Heart Association and Habitat for Humanity. I also had the privilege to bre our station's Credit Union Representative. My career allowed me to be cross utilized in many aspects of the Passenger Service areas, i.e. ticket counter, gates, baggage service and operations for overnight aircraft:
During my career with the airlines and cruise lines, I've been able to visit places I only dreamed of such as:
Hawaii (favorite place on planet so far), England, Italy (lovely), Greece (awesome), Egypt (incredible), Kenya (exciting), Thailand (adventurous), Venezuela, Bahamas, Dominican Republic, Aruba and the US Virgin islands.
My DIY projects involve building a deck around my pool, replacing siding on my house, anything to do with power tools and crafting gifts for family and friends.
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