Manage operations and productivity at an insurance company.
Create and modify procedures and documents related to policies.
Assist in claims management.
Identify and analyze risks associated with policies.
Achieve target budgets.
Minimize risk of financial loss.
Obtain and oversee company insurance or related funds that management uses to cover costs
Direct information for claimants.
Review insurance policies.
Manage insurance data for reports.
Analyze statistical data, such as mortality, accident, sickness, disability, and retirement rates and construct
probability tables to forecast risk and liability for payment of future benefits
Ascertain cash reserves necessary to ensure payment
Keep and manage all compliance reports
Over see staff to meet requirements for the office and monthly goals.
02/2015 to 05/2016
Financial Aid RepresentativeROSS MEDICAL － Bowling Green, KY
Advise students and parents on eligibility requirements for federal and state aid.
Ensure compliance with
all financial aid policies, procedures and regulations when reviewing financial aid applications.
a superior level of customer service by assisting students through accurate and timely completion of their
financial aid documents.
Review all financial aid documents for accuracy
perform a need analysis in order to determine an EFC (expected family contribution) Perform accurate
application verification and resolve any "C" codes.
Use the School's information system and Excel to manage
and distribute data.
Track files and paperwork for 100% file completion.
Perform entrance and exit counseling
sessions as needed.
Monitor and process VA student files.
Audit files at the beginning of each start and
at graduation to ensure completion and accuracy.
Interact with School staff to ensure that company goals
are always met.
Contact outside agencies to resolve conflicts, expedite processing and access information.
Notify guarantee agencies of changes in student's enrollment.
Complete other assignments as assigned by
the Campus Director and/or Director of FA.
06/2008 to 07/2014
Regional Customer Care Specialist ManagerARROW EXTERMINATORS － Glasgow, KY
Created PowerPoint presentations used for business development.Organized files, developed spreadsheets,
faxed reports and scanned documents.Created weekly and monthly reports and presentations.Created
and maintained spreadsheets using advanced Excel functions and calculations to develop reports and
lists.Prepared monthly budget for all CCS employees in my regions.
Interviewed potential employees for
Assist with new employee training including phone operation, phone sales, company policies,
company services, Training CCS on scheduling for in home services, communicate with CCS, managers,
clients, and corporate via phone or email, Provide CCS with script for phone sales, Analyze sales data and
statistics reporting these daily to corporate staff, compile a report of overall CCS employees job performance
and work with branch manager on identifying areas of improvement, work one on one with CCS employees
to train them on excellent customer service Attended local, regional and national trade shows for improving
sales, Worked under strict deadlines and responded to service requests and emergency call-outs.
communicated with team members to maintain clearly defined expectations.Effectively managed departmental
expenses to stay within allocated budget.Generated and distributed daily reports and order acknowledgments
to appropriate personnel.Conducted new employee orientation to foster positive attitude toward organizational
09/2006 to 05/2007
Assistant ManagerBLUEGRASS CHECK ADVANCE － Glasgow, KY
Maintained up-to-date knowledge of company policies regarding payments, Worked as a team member
performing cashier duties and banking, Maintained adequate cash supply in cash drawers in multiple checkout
Compiled weekly monetary reports and records for store managers.Adhered to all federal and state
compliance guidelines relative to lending.
Performed daily maintenance of the loan applicant database.
Education and Training
HIGH SCHOOL DIPLOMA: Business ManagementReal-estate SchoolBusiness Management
GENERAL Larue County High School － Hodgenville, KYInsurance Producer in property and causality