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Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Project Management
Strategic planning
Enterprise Network Hardware / Software
Network Development / Operations
Cloud Computing
Reporting capabilities
Processes and procedures
Disaster Recovery Planning
Work History
10/2015 to 10/2018Advisory ConsultantHatch | Philadelphia, PA,
Built and promoted technology solutions that transformed client supply chain functions and established direct accountability.
Collaborated with peers across organizational levels, redesigning and implementing end-to-end activities impacting treasury operations.
Identified complex operational business deficiencies and facilitated development of creative solutions involving workflow procedures and new technologies to facilitate long-term strategic plans.
Executed proactive lead generation strategy and conducted data analysis to identify important sales opportunities in uncharted market sectors.
Communicated with business partners, treasury management, banks and colleagues to reinvent business strategies and focus on revenue generation through uncharted means.
Initiated success of client's organization by improving performance, hiring practices and management systems.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Developed virtual teams with focus on trust development and extreme programming.
Created detailed roadmaps of action items and project goals and generated reports to inform budgeting and planning.
Authored detailed work plans to meet business priorities and deadlines.
Tracked costs and expenses to compare with original budget and identify failure points.
Took detailed notes and kept records of program and performance progress, education initiatives and leadership.
Developed comprehensive business cases to analyze costs, benefits, ROI and TCO of proposed solutions.
Saved considerable costs by renegotiating outsourcing contracts.
Developed strategic component development plans to support future projects.
Improved client sales by automating system e-commerce feature.
Developed service plans in consultation with clients, and performed follow-ups assessing quantity and quality of services.
Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Updated stakeholders on key milestones for projects.
Supported clients with business analysis, documentation and data modeling.
10/2010 to 10/2014Machine OperatorThe Clorox Company | Oakland, CA,
Followed tooling instructions and product specifications to determine and implement operational sequences.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Maintained equipment performance by lubricating and cleaning components.
Kept detailed production records and identified hold-ups.
Dismantled machinery to access, remove and replace worn components and keep production within optimal tolerances.
Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
10/2004 to 10/2010BartenderUniversity Of California | Ucpath Center - Riverside, CA,
Developed new signature cocktails to support bar marketing brand and increase profits.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Managed cash and bar revenue during special promotions or sporting events.
Polished glassware, bussed tables and removed debris to keep customer areas clean.
Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Implemented drink prep procedures that significantly reduced wasted stock.
Increased bar revenue through development and marketing of featured cocktails.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Improved and applied social media marketing strategies to increase patronage.
Operated efficiently in high-volume setting to prepare and serve more than Number drinks per hour.
Kept bar presentable and well-stocked to meet customer needs.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Set up bar for operation, obtained cash bank and stocked service bar.
Set up glassware, liquor and other necessary supplies for special events.
Developed drink menu with creative cocktails, contemporary wines and craft beers.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Completed regular bar inventories and daily requisition sheets and increased sales and profits.
Decreased waste, following strict recipes and drink measurement protocol.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Reduced inventory losses by managing beverage inventory with Software.
Conducted regular inventories of bar and drink supplies to keep stock on hand and avoid expensive rush orders.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Consulted with managers to organize special events and promotions.
Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Generated higher ticket averages by training employees on suggestive up-selling techniques.
Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Orchestrated numerous private parties, business meetings and formal engagements.
Trained Number new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
10/2002 to 10/2004Machine OperatorThe Clorox Company | Morrisville, PA,
Manually set up machinery, lathes and grinders.
Followed tooling instructions and product specifications to determine and implement operational sequences.
Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Maintained equipment performance by lubricating and cleaning components.
Education
Expected in 08/2002Yes | Cosmology Knoxville Institute of Hair Design, Knoxville, TNGPA:
Expected in 07/2015Bachelor Of Applied Science | Sustainable AgricultureSouthern New Hampshire University, Hooksett, NHGPA:
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