Advanced Technical Support resume example with 10+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
- Exceptional workflow management
- Adheres to customer service procedures
- Strong problem solving aptitude
- Analytical and critical thinker
- Knowledgeable in Mac systems
- Fast learner
Education
Woodville High School Woodville, TX Expected in 1 2001 ā ā High School Diploma : - :
Angelina College Lufkin, TX Expected in ā ā : Anthropology - : Anthropology
University of Oklahoma Norman, OK Expected in ā ā none : Anthropology - : Anthropology
Work History
Ciena Corp. - Advanced Technical Support
Remote Site, ID, 07/2013 - 07/2014
Remote Site, ID, 07/2013 - 07/2014
- Installed software, modified and repaired hardware and resolved technical issues.
- Managed call flow and responded to technical support needs of customers.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Identified and solved technical issues with a variety of diagnostic tools.
- Created cases and claims for damaged, lost or displaced packages.
- Resolved problems with malfunctioning products.
- Followed up with clients to ensure optimal customer satisfaction.
- Remained up-to-date on the latest technologies and solutions applicable to company products.
Clearcapital.Com, Inc. - Customer Support Specialist
Charlotte, NC, 03/2013 - 07/2013
Charlotte, NC, 03/2013 - 07/2013
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Resolved customer issues in a clear, courteous and straightforward manner.
- Demonstrated professionalism and courtesy with customers at all times.
- Conducted research to address customer concerns.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Met or exceeded service and quality standards every review period.
Cosentino's Food Stores - Overnight Stocker
Mission Hills, KS, 04/2012 - 04/2013
Mission Hills, KS, 04/2012 - 04/2013
- Stocked shelves and supplies and organized displays.
- Organized racks and shelves to maintain the visual appeal of the store.
- Developed positive customer relationships through friendly greetings and excellent service.
- Trained and served as a peer coach for new sales associates.
- Conducted store inventories once per quarter.
Aza - Zoo Keeper
Westminster, CO, 02/2007 - 07/2009
Westminster, CO, 02/2007 - 07/2009
- Brushed, bathed and conditioned animals' coats.
- Injected animals with medications.
- Kept clear and accurate records on animal behavior, food intake and medications.
- Maintained a clean and sanitary work environment at all times.
- Evaluated animals to determine their temperaments, abilities and aptitude for training.
- Managed specific animal diets Developed new husbandry and training techniques and standards.
- Cleaned animal enclosures and performed minor maintenance.
- Observed animals' physical conditions to detect illness.
- Unloaded and impounded animals received from animal control and the public.
- Maintained accurate and detailed logs and inventories of animals, food and equipment.
- Worked in a cold and wet environment on a daily basis.
Cosentino's Food Stores - Overnight Stocker
Kansas City, MO, 07/2001 - 04/2007
Kansas City, MO, 07/2001 - 04/2007
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the checkout desk and displays.
- Identified potential shoplifters and alerted management.
- Trained new sales associates each quarter.
- Followed merchandising guidelines to present visually appealing displays.
- Conducted store inventories once per quarter.
- Trained and developed new associates on POS system and key sales tactics.
- Completed profit and loss performance reports.
- Examined merchandise to verify that it was correctly priced and displayed.
- Assigned employees to specific duties to best meet the needs of the store.
Clearcapital.Com, Inc. - Customer Support Specialist
Chicago, IL, Current - Current
Chicago, IL, Current - Current
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Submitted loan applications to the underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Recommended loan approvals and denials based on customer loan application reviews.
Skills
Adobe, Apple, call center, coach, hardware, client, clients, customer satisfaction, Customer service, Flash, inventory, Inventory control, merchandising, POS, Pricing, profit and loss, quality, Fast learner, research, Retail sales, sales, TCP/IP, technical support, phone, Vendor relations, WAN
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Resume Overview
School Attended
- Woodville High School
- Angelina College
- University of Oklahoma
Job Titles Held:
- Advanced Technical Support
- Customer Support Specialist
- Overnight Stocker
- Zoo Keeper
- Overnight Stocker
- Customer Support Specialist
Degrees
- High School Diploma
- none
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