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Advanced Repair Agent Resume Example

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ADVANCED REPAIR AGENT
Career Overview

Technically-advanced information technology specialist successful in hardware applications, software administration, and data communications.

Qualifications
  • CISCO Certified Network Associate (CCNA)
  • Proficiency in TCP/IP protocols
  • Information security
  • UNIX/LINUX
  • Programming and design skills
  • Strong analytical skills
  • Optimizing and performance tuning
  • Excellent problem solving skills
Technical Skills
SkillsExperienceTotal YearsLast Used
Windows, Unix, Linux, OSX, HTTP/Apache, FTP, DHCPInstallation, configuration, and troubleshootingFour YearsCurrently Using
Accomplishments

Technical Training 

  • Actively mentored, trained and supervised new employees to improve troubleshooting and repair skills.

Productivity  

  • Consistently met and exceeded standards for productivity, delivering quality work in a fast paced environment.

Strategy and Planning 

  • Developed and communicated proper scheduler usage, work flows and standards to customer service associates.

Customer Service 

  • Awarded MVP of Geek Squad for quality repair, customer satisfaction, and consistently maintaining client data privacy.
Work Experience
Advanced Repair AgentJun 2009 to Jun 2013
Best Buy-Geek Squad － Cuyahoga Falls, OH

Troubleshot and resolved hardware, application, and network issues escalating from customer support and other departments with a 100% success rate.

Education and Training
Associate of Applied Science, Computer Information Systems2012University of Akron － Akron, OH, United States
  • Coursework in Cisco certified network administration (CCNA)
  • Coursework in Cisco certified network professional (CCNP)
  • Continuing education for Bachelor of Science, Computer Information Systems
  • Minor in programming
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Resume Overview

Companies Worked For:

  • Best Buy-Geek Squad

School Attended

  • University of Akron

Job Titles Held:

  • Advanced Repair Agent

Degrees

  • Associate of Applied Science , Computer Information Systems 2012

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