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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview

Technically-advanced information technology specialist successful in hardware applications, software administration, and data communications.

Qualifications
  • CISCO Certified Network Associate (CCNA)
  • Proficiency in TCP/IP protocols
  • Information security
  • UNIX/LINUX
  • Programming and design skills
  • Strong analytical skills
  • Optimizing and performance tuning
  • Excellent problem solving skills
Technical Skills
Windows, Unix, Linux, OSX, HTTP/Apache, FTP, DHCP Installation, configuration, and troubleshooting Four Years Currently Using
Accomplishments

Technical Training

  • Actively mentored, trained and supervised new employees to improve troubleshooting and repair skills.

Productivity

  • Consistently met and exceeded standards for productivity, delivering quality work in a fast paced environment.

Strategy and Planning

  • Developed and communicated proper scheduler usage, work flows and standards to customer service associates.

Customer Service

  • Awarded MVP of Geek Squad for quality repair, customer satisfaction, and consistently maintaining client data privacy.
Work Experience
Advanced Repair Agent, 05/2009 - 05/2013
Best Buy Greenfield, WI,

Troubleshot and resolved hardware, application, and network issues escalating from customer support and other departments with a 100% success rate.

Education and Training
Associate of Applied Science: Computer Information Systems, Expected in 2012
-
University of Akron - Akron, OH
GPA:
  • Coursework in Cisco certified network administration (CCNA)
  • Coursework in Cisco certified network professional (CCNP)
  • Continuing education for Bachelor of Science, Computer Information Systems
  • Minor in programming

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Resume Overview

School Attended

  • University of Akron

Job Titles Held:

  • Advanced Repair Agent

Degrees

  • Associate of Applied Science

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