Advanced Repair Agent Resume Example Best Buy Geek Squad

ADVANCED REPAIR AGENT

Career Overview

Technically-advanced information technology specialist successful in hardware applications, software administration, and data communications.

Qualifications

Technical Skills

Skills		Experience		Total Years		Last Used
Windows, Unix, Linux, OSX, HTTP/Apache, FTP, DHCP		Installation, configuration, and troubleshooting		Four Years		Currently Using

Accomplishments

Technical Training

Actively mentored, trained and supervised new employees to improve troubleshooting and repair skills.

Productivity

Consistently met and exceeded standards for productivity, delivering quality work in a fast paced environment.

Strategy and Planning

Developed and communicated proper scheduler usage, work flows and standards to customer service associates.

Customer Service

Awarded MVP of Geek Squad for quality repair, customer satisfaction, and consistently maintaining client data privacy.

Work Experience

Advanced Repair Agent Jun 2009 to Jun 2013
Best Buy-Geek Squad － Cuyahoga Falls, OH

Troubleshot and resolved hardware, application, and network issues escalating from customer support and other departments with a 100% success rate.

Education and Training

Associate of Applied Science, Computer Information Systems 2012 University of Akron － Akron, OH, United States

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees