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adult outpatient supervisor resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Mental and Behavioral Health Professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Employee Supervision
  • Decision Making
  • Time Management
  • Employee Performance Evaluations
  • Critical Thinking
  • Verbal and Written Communication
  • Problem Identification
  • Clinical Staff Management
  • Human Resources Management
  • Performance Monitoring
  • Patient Care Assessment
  • HIPAA Guidelines
  • Administrative Staff Supervision
  • Mental Health Treatment
  • Inpatient Services
  • Outpatient Therapy
  • Human Resource Management
  • Outpatient Procedures
  • Active Listening
  • Complex Problem-Solving
  • Patient Needs Assessment
  • Flexible and Adaptable
  • Self-Motivated
  • Client Advocacy
  • Intervention Plans
  • Treatment Planning
  • Case Needs Assessment
  • Crisis Intervention
  • Individual and Group Therapy
  • Trauma-Informed Care
  • Clients Rights
  • MS Office
  • Telephone Etiquette
  • Alcohol and Substance Abuse
  • Therapeutic Services
  • Invoice Statements
  • Juvenile Probation
  • Documentation
Education
Grand Canyon University Phoenix, AZ, Expected in ABD EDD ORGANIZATIONAL LEADERSHIP : BEHAVIORAL HEALTH - GPA :
GRAND CANYON UNIVERSITY , Expected in 12/2012 MASTERS OF SCIENCE : PROFESSIONAL COUNSELING - GPA :
  • 3.98 GPA
Grand Canyon University , Expected in 09/2011 MASTERS OF SCIENCE : ADDICTION COUNSELING - GPA :
  • 3.98 GPA
University of Phoenix Phoenix, AZ, Expected in 02/2006 MBA : Human Resources Management - GPA :
  • 3.58 GPA
  • Professional Development: Human Resources Management
  • Relevant Coursework: Personality Theories & Human Relations and Organizational Behavior
Certifications

CERTIFIED BEHAVIORAL HEALTH CASE MANAGER- 220272

CPR/AED/FIRST AID CERTIFIED

TRAUMA FOCUSED COGNITIVE BEHAVIORAL THERAPIST -OK

OK-LICENSED PROFESSIONAL COUNSELOR-5345

OK-LICENSED ALCOHOL AND DRUG COUNSELOR-1232

TX- LICENSED PROFESSIONAL COUNSELOR-89927

Work History
University Of Pennsylvania Health System - Adult Outpatient Supervisor
Princeton Junction, NJ, 01/2022 - Current
  • Promote clinical culture Promote clinical culture that uses evidenced based practices to provide services focused on behavioral healthcare, physical healthcare and social needs
  • Responsible for assigned staff and oversee: training of staff, assignment of staff duties, oversight of workload and productivity of staff, staff compliance with policy and procedures, compliance with credentialing, staff competency and use of instruments by agency payors, approving timesheets and travel claims, conduct employee performance evaluations, and facilitation of treatment team consultations
  • Responsible ongoing quality management documentation by staff
  • Provide ongoing support and training in current procedures and requirements to ensure staff continues to meet core competencies and agency requirements
  • Provide clinical services, including intakes and treatment plans, crisis counseling, therapy, and care coordination
  • Maintain clinical records in a timely manner as required by agency, state or federal funding sources
  • Maintain professional competency in discipline through appropriate professional clinical trainings, attendance at workshops and conferences and via consultation with other professionals.
Merakey - Case Manager
West Sunbury, PA, 12/2013 - 12/2021
  • Responsible for supervising rehab specialist, II, supervision responsibilities includes training and reviewing documentation of providers, service delivery of providers, weekly staffing provider clients, review of treatment plan goals and objectives of clients and client case closures.
Universal Health Services - Co-occurring Therapist
Philadelphia, PA, 12/2008 - 12/2021
  • Counseling with an emphasis on prevention, working with individuals and groups to promote optimum mental health
  • Helping individuals deal with addictions and substance abuse; family, parenting, and marital problems;
  • Suicide; stress management; problems with self-esteem; and issues associated with aging and mental and emotional health
  • Maintaining confidentiality of records relating to client treatment
  • Counseling clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes
  • Collecting information about clients through interviews, observation, and tests
  • Acting as client advocate in order to coordinate required services or to resolve emergency problems in crisis situations
  • Developing and implementing treatment plans based on clinical experience and knowledge
  • Modifying treatment activities and approaches as needed in order to comply with changes in clients' status
  • Teaching and facilitating Anger Management, Parenting, Sexual Abuse of Non-offending parenting, and Substance Abuse
  • Led 0ver 20 Female Opportunity Groups for women who have faced criminal sanctions, experienced substance abuse, and trauma the opportunity to put aside difficulty and find a better way of living while addressing areas of need from a Women's perspective
  • Consulted with clients when developing long term treatment plan goals and objectives
  • Counseled clients to help them understand and overcome personal, social and behavioral problems
  • Met with clients in their homes to promote continuity of care
  • Presented in the community to increase awareness of mental health issues
  • Case management- link clients to community resources, provided advocacy, linkage and referral for elderly, disabled and disadvantaged populations
  • Helped to conduct quarterly quality assurance checks and chart audit reviews
Cedar Ridge Behavioral Hospital - Therapist (Inpatient)
City, STATE, 01/2020 - 06/2020
  • Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
  • Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
  • Guided clients in development of skills and cognitive behavioral therapy techniques.
  • Tracked progress according to goals for interventions.
  • Worked with clinical psychiatrist and primary care physician to review patient progress and update treatment plans.
  • Advocated for placement of patients into community-based treatment settings.
  • Conferred with superiors to determine if non-progressing clients should continue to be counseled or referred to other specialists in such fields as medicine, psychiatry or legal aid.
  • Assisted in coordination of mental health support services provided by care team.
  • Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
  • Guided group therapy for Inpatient clients with focus on self-advocacy, self-healing and empowerment.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Maintained and updated patient records, changes in service plans, and treatment reports.
  • Documented patient information, treatment plans and patient responses.
Affiliations

NAADAC

APA

Delta Sigma Theta Sorority

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Resume Overview

School Attended

  • Grand Canyon University
  • GRAND CANYON UNIVERSITY
  • Grand Canyon University
  • University of Phoenix

Job Titles Held:

  • Adult Outpatient Supervisor
  • Case Manager
  • Co-occurring Therapist
  • Therapist (Inpatient)

Degrees

  • ABD EDD ORGANIZATIONAL LEADERSHIP
  • MASTERS OF SCIENCE
  • MASTERS OF SCIENCE
  • MBA

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