Acute Care Nurse Assistant /Customer Services Agent / Customer Relations |Organization | Communication Enthusiastic, responsible, and ethical Front Office Receptionist/Customer Service Representative with over 15 years of administrative and technical medical experience. Guest Sevices Assistant who is skilled at multi-tasking and maintaining a strong attention to detail.Guest Agent who excels at analyzing, prioritizing and completing tasks while exhibiting professionalism and sound judgment. Employs professionalism and superior communication skills to meet client and company needs.Possesses excellent written and verbal communication skills, and the ability to provide superior customer service and team leadership. Experienced in assisting medical teams with front office administrative duties to achieve organizational objectives. Proficient in Microsoft Office and Microsoft Operating Systems. Written/Verbal Communication Time Management Team Leadership Database Management Data Entry Customer Service/Client Relations Medical Records Maintenance Appointment Setting Supply/Inventory Ordering Multi-line Telephone Systems Medical Terminology Microsoft Office Highly enthusiastic customer service professional with 15 years client interface experience.Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs.
Strong interpersonal skills
Frequently recognized by supervisory staff for expediting critical testing results without compromising quality or sample validity.
Trained new employees and Mentored students .Created new processes and systems for increasing customer service satisfaction.Expressed appreciation and invited customers to return .Managed quality communiation, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.I did The Ordering Of Supplies For All Units Connected With Outpatient , Kept Inventory Up to date .Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Guaranteed positive customer experiences and resolved all customer complaints. Trained New Employees And Mentored Students . Collected pertinent information from the patient, family and friends, medical records and prescriptions.Maintained a state of readiness and alertness for all assignments.Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.Interacted with patients, families, hospital staff and the general public.Administered continuous and 12-lead electrocardiogram monitoring.
Collected pertinent information from the patient, family and friends, medical records and prescriptions.Maintained a state of readiness and alertness for all assignments.Rapidly assessed whether life threatening criteria was present and took immediate action.Initiated plans of care based on patient assessments.Completed all mandatory education and training classes.Executed moderate and waived point of care testing.Maintained updated knowledge with treatment protocols, response requirements and quality assurance procedures.Interacted with patients, families, hospital staff and the general public.
Maintained household inventory and maintenance schedules.Enforced safety procedures in accordance with facility policies and government regulations.Maintained proper chemical inventories. OPrdered Supplies And Medical Scrubs For The Facillity . I trained New Employees . I attende Commitees That Dilligently Organized Ways For Guest And Employee Safety Thru Cleaniness . .Set Up Offices And Banquet Rooms For Staff And Governing Board Meetings , Cleaned Halls Offices , Patient Rooms , Sterile & Safe Environment ,
Coursework in Certified Nurse Assistant Coursework in Acute Care Nursing Assistant .
Professional and friendlyCareful and active listenerMulti-taskingExcellent interpersonal skillsDetail-orientedTime management
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