Receptionist who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Technically-adept with advanced knowledge of MS Office Suite and experience creating Excel databases and PowerPoint presentations.
50 WPM typing speed
Filing and data archiving
Advanced clerical knowledge
Multi-line phone proficiency
Excellent communication skills
Professional phone etiquette
Accurate and detailed
04/2013 to Current
Activities CoordinatorClinton Nursing and Rehabilitation Center – Clinton, Maryland
Assist with the planning, development, coordination, and implementation of various activities.
Prepared information for care plan meetings of new residents weekly.
Liaison between Activities Department and other departments within facility as well as outside vendors and volunteers
Ordered and distributed office supplies while adhering to a fixed office budget.
Answered and managed incoming and outgoing calls while recording accurate messages.
Helped distribute employee and resident notices and mail throughout facility.
11/2011 to 08/2012
Eligibility Research RepresentativeAmerican Specialty Health – San Diego, California
Verified patients' eligibility and claims status with insurance agencies.
Determined prior authorizations for outpatient procedures.
Researched questions and concerns from providers and provided detailed responses.
Maintained strict patient confidentiality in accordance with HIPAA regulations.
Precisely evaluated and verified benefits and eligibility.
10/2011 to 12/2011
Multi Channel Sales Associate/Customer Service IIBest Buy – La Mesa, California
Operated a cash register for cash, check and credit card transactions with accuracy.
Cleaned and organized the store, including the checkout desk and displays.
Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
07/2011 to 09/2011
Medical ReceptionistHope Health Systems, Inc – Woodlawn, Maryland
Greeted patients and visitors, directed guests to appropriate areas Scheduled appointments in DocuTrac for doctors and therapists Provided professional telephone etiquette, took messages, and screened calls Created, updated, and maintained patient*s medical charts and records, filing doctor*s notes in accordance with HIPPA regulations using QuicDoc Archived discharged patient*s in accordance with HIPPA regulations Created and supervised filing assignments for 6 other employees Sorted and distributed mail throughout office Performed general office duties including
07/2011 to 09/2011
Medical Records ClerkPaid internship – Baltimore, Maryland
Filed all doctor*s notes, incident reports, lab results, x-rays, etc.
into patient charts in accordance with Department of Juvenile Services procedures as they adhere to HIPPA regulations.
Performed audits on files, archiving information over one year old.
Pulled charts for medical staff.
Made necessary copies and faxes.
07/2009 to 07/2010
Customer Service Representative I & IIBest Buy – Timonium, Maryland
Completed point-of-sale transactions Completed product exchanges and refunds according to company policy Data entry including the handling of confidential information of company and customers Inbound calls involving problem solving and order forming Meet daily quotas by suggestive selling and offering membership.
03/2005 to 08/2007
Executive Administrative AssistantComplete Fire Protection – Clarksburg, Maryland
Screened calls, took messages, responded to customer and employee inquiries Created, designed, and maintained electronic filing system for company Ensured all paper files were converted to electronic files Light bookkeeping and accounting duties Read, prepared, researched correspondences Drafted letters, proposals, and memorandums Scheduled and canceled appointments Sorted through mail and emails Reported directly to owner of company.
B.S: Health Administration Business AdministrationUniversity of Phoenix Morgan State University - Health Administration Business Administration
accounting, accounts payable, administrative, analytical skills, attention to detail, basic, benefits, bookkeeping, charts, credit, customer service experience, Data entry, database, documentation, faxes, faxing, filing, general office duties, insurance, letters, notes, Mac OS, meetings, mail, Microsoft Office, office, Windows 7, Windows 8, multitasking, office equipment, organizational, telephone systems, problem solving, progress, proposals, purchasing, quality assurance, QuickBooks, Read, research, selling, sales, scanning, telephone etiquette, phone, time management, websites