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Activation / Workstation Consultant Resume Example

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ACTIVATION / WORKSTATION CONSULTANT
Career Overview

Experienced Computer Systems Analyst with diverse industry experience in banking, health care, and system imaging. Professional expertise includes systems applications technically-advanced information technology specialist successful in software administration and data communications. recovery planning and information protection analysis.

Qualifications

Windows 7, XP, 8, Lotus Notes and Same-time , Imaging, Epic, Microsoft Software Configuration Management, Deployment, Retail Warehousing, and a team player.Strong analytical skills

Excellent problem solving skills
  • Strong analytical skills
  • Document management
  • Optimizing and performance tuning
  • Testing
  • Excellent problem solving skills
  • Customer needs assessment
Technical Skills
Skills Experience Total Years Last Used
Imaging, Installation. and Deployment. Hardware 6 May 2014
Accomplishments

Leadership

  • Served as leader of imaging Quality Assurance
  • Streamlined QA process to increase efficiency and reduce new OS rollout time by one week..
  • IT Training
  • Successfully trained 25 employees to use new operating system.


Work Experience
Activation / Workstation Consultant 05/2014 to 06/2014 University of Arkansas Litte Rock, AR
  • Assisted customers with Label Printer Installation/ configuration.
  • COW repair and battery replacements.
  • Bit locker assessments.
  • Administered Service Now ticketing.
  • Assisted customer's with PC Renaming.
  • Performed remote assistance.
  • Replaced Thin Client.
Imaging/Deployment Technician 02/2014 to 04/2014 UC Berkeley Berkeley, CA
  • Responsible for IP Reassignment using IP Tool.
  • Installed images via Flash drive.
  • Assisted with IP Configuration.
  • Documented all work performed.
Lead EPIC Imaging/Deployment Technician 01/2014 to 02/2014 John Muir Health Walnut Creek, CA
  • Performed Desktop/Laptop Imaging.
  • Assisted with Manual Application Installation.
  • Responsible for hardware/ Software troubleshooting.
  • Quality Assurance responsibilities.
  • Conference with Directors of the hospital prior to deployments.
Epic Desktop Support Technician 01/2013 to 12/2013 Sutter Health Oakland, CA
  • Desktop Application and Operating System Support.
  • Installed of computer peripheral interfaces and or mobile computer devices.
  • Performed one touch installation and configuration.
  • Assembled and deployed medical carts.
  • Reconnected medical carts to domain.
  • Installed and configured of HP Color printers.
IBM Deployment Technician 10/2012 to 01/2013 Fireman's Fund Insurance Company Novato, CA
  • Picked up Client company laptops and Token.
  • Imaged Fujitsu and IBM laptops.
  • Migrated data and applications from Windows XP to Windows 7.
  • Tested Lotus Notes, Sametime instant messaging services, and VPN connection issues.
  • Returned finished laptops to clients and tested all applications while verifying all data was present.
IBM Support Technician 07/2012 to 09/2012 Morgan Stanley & Smith Barney San Rafael, CA
  • Supported IWin, Thompson One, and My Desk Applications.
  • Performed Hardware/ Software Troubleshooting.
  • Researched Errors to resolve different issues.
  • Referred to manual script based on problems that arise.
Computer Repair Technician Intern 08/2011 to 07/2012 ReliaTech San Pablo, CA
  • Collected donated systems from well known animation companies.
  • Repaired and refurbished old PC systems for resale.
  • Performed hard drive data wipes.
  • E-waste recycling.
  • Trained new intern technicians.
Desktop Support Technician 06/2007 to 08/2011 Bank of America San Francisco, CA
  • Imaged and deployed new PC units to over 2000 employees Configure desktops to customers specifications Troubleshot different hardware/ Software issues Assist with single employee moves Light remote support Added different applications based on the department Decommissioned old Telephone system.
  • Installed new Avaya VOIP hardware.
  • Scanned old asset and serial tags in to an Excel spreadsheet.
Warehouse/ Support Clerk 11/2005 to 06/2007 JC Penny Richmond, CA
  • Unload 18 wheeler of store merchandise using pallet jack, rollers, and forklift.
  • Scan boxes with a RF gun and deploy to sales floor.
  • Put empty boxes into a baler and dispose of the bale with a team of four.
  • Overnight receiving duties with shelf replenishment after hours.
  • Training of new hires.
Education and Training
GED: General Studies 2011 Berkeley Adult School Berkeley, CA
CompTIA A+ Certified: Computer Hardware/ Software 2011 The Stride Center San Pablo, CA
Skills

A+ Certified, animation, Avaya, Color, Hardware, Configuration Management, Client, clients, desktops, Flash, forklift, hard drive, HP, IBM, Imaging, IP, laptops, Lotus Notes, messaging services, Microsoft Software, Excel, Windows 7, 2000, Windows XP, Operating System, pallet jack, PC systems, Printer, printers, Quality Assurance, receiving, Retail, sales, Software Troubleshooting, spreadsheet, team player, , VOIP, VPN, Warehousing

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Resume Overview

Companies Worked For:

  • University of Arkansas
  • UC Berkeley
  • John Muir Health
  • Sutter Health
  • Fireman's Fund Insurance Company
  • Morgan Stanley & Smith Barney
  • ReliaTech
  • Bank of America
  • JC Penny

School Attended

  • Berkeley Adult School
  • The Stride Center

Job Titles Held:

  • Activation / Workstation Consultant
  • Imaging/Deployment Technician
  • Lead EPIC Imaging/Deployment Technician
  • Epic Desktop Support Technician
  • IBM Deployment Technician
  • IBM Support Technician
  • Computer Repair Technician Intern
  • Desktop Support Technician
  • Warehouse/ Support Clerk

Degrees

  • GED : General Studies 2011
    CompTIA A+ Certified : Computer Hardware/ Software 2011

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