Activation / Workstation Consultant Resume Example University Of Arkansas

ACTIVATION / WORKSTATION CONSULTANT

Career Overview

Experienced Computer Systems Analyst with diverse industry experience in banking, health care, and system imaging. Professional expertise includes systems applications technically-advanced information technology specialist successful in software administration and data communications. recovery planning and information protection analysis.

Qualifications

Windows 7, XP, 8, Lotus Notes and Same-time , Imaging, Epic, Microsoft Software Configuration Management, Deployment, Retail Warehousing, and a team player.Strong analytical skills

Excellent problem solving skills

Strong analytical skills
Document management
Optimizing and performance tuning
Testing
Excellent problem solving skills
Customer needs assessment

Technical Skills

Skills		Experience		Total Years		Last Used
Imaging, Installation. and Deployment.		Hardware		6		May 2014

Accomplishments

Leadership

Served as leader of imaging Quality Assurance
Streamlined QA process to increase efficiency and reduce new OS rollout time by one week..
IT Training
Successfully trained 25 employees to use new operating system.

Work Experience

Activation / Workstation Consultant05/2014 to 06/2014University of ArkansasLitte Rock, AR

Assisted customers with Label Printer Installation/ configuration.
COW repair and battery replacements.
Bit locker assessments.
Administered Service Now ticketing.
Assisted customer's with PC Renaming.
Performed remote assistance.
Replaced Thin Client.

Imaging/Deployment Technician02/2014 to 04/2014UC BerkeleyBerkeley, CA

Responsible for IP Reassignment using IP Tool.
Installed images via Flash drive.
Assisted with IP Configuration.
Documented all work performed.

Lead EPIC Imaging/Deployment Technician01/2014 to 02/2014John Muir HealthWalnut Creek, CA

Performed Desktop/Laptop Imaging.
Assisted with Manual Application Installation.
Responsible for hardware/ Software troubleshooting.
Quality Assurance responsibilities.
Conference with Directors of the hospital prior to deployments.

Epic Desktop Support Technician01/2013 to 12/2013Sutter HealthOakland, CA

Desktop Application and Operating System Support.
Installed of computer peripheral interfaces and or mobile computer devices.
Performed one touch installation and configuration.
Assembled and deployed medical carts.
Reconnected medical carts to domain.
Installed and configured of HP Color printers.

IBM Deployment Technician10/2012 to 01/2013Fireman's Fund Insurance CompanyNovato, CA

Picked up Client company laptops and Token.
Imaged Fujitsu and IBM laptops.
Migrated data and applications from Windows XP to Windows 7.
Tested Lotus Notes, Sametime instant messaging services, and VPN connection issues.
Returned finished laptops to clients and tested all applications while verifyingall data was present.

IBM Support Technician07/2012 to 09/2012Morgan Stanley & Smith BarneySan Rafael, CA

Supported IWin, Thompson One, and My Desk Applications.
Performed Hardware/ Software Troubleshooting.
Researched Errors to resolve different issues.
Referred to manual script based on problems that arise.

Computer Repair Technician Intern08/2011 to 07/2012ReliaTechSan Pablo, CA

Collected donated systems from well known animation companies.
Repaired and refurbished old PC systems for resale.
Performed hard drive data wipes.
E-waste recycling.
Trained new intern technicians.

Desktop Support Technician06/2007 to 08/2011Bank of AmericaSan Francisco, CA

Imaged and deployed new PC units to over 2000 employees Configure desktops to customers specifications Troubleshot different hardware/ Software issues Assist with single employee moves Light remote support Added different applications based on the department Decommissioned old Telephone system.
Installed new Avaya VOIP hardware.
Scanned old asset and serial tags in to an Excel spreadsheet.

Warehouse/ Support Clerk11/2005 to 06/2007JC PennyRichmond, CA

Unload 18 wheeler of store merchandise using pallet jack, rollers, and forklift.
Scan boxes with a RF gun and deploy to sales floor.
Put empty boxes into a baler and dispose of the bale with a team of four.
Overnight receiving duties with shelf replenishment after hours.
Training of new hires.

Education and Training

GED: General Studies2011Berkeley Adult SchoolBerkeley, CA

CompTIA A+ Certified: Computer Hardware/ Software2011The Stride CenterSan Pablo, CA

Skills

A+ Certified, animation, Avaya, Color, Hardware, Configuration Management, Client, clients, desktops, Flash, forklift, hard drive, HP, IBM, Imaging, IP, laptops, Lotus Notes, messaging services, Microsoft Software, Excel, Windows 7, 2000, Windows XP, Operating System, pallet jack, PC systems, Printer, printers, Quality Assurance, receiving, Retail, sales, Software Troubleshooting, spreadsheet, team player, , VOIP, VPN, Warehousing

Resume Overview

Companies Worked For:

University of Arkansas
UC Berkeley
John Muir Health
Sutter Health
Fireman's Fund Insurance Company
Morgan Stanley & Smith Barney
ReliaTech
Bank of America
JC Penny

School Attended

Berkeley Adult School
The Stride Center

Job Titles Held:

Activation / Workstation Consultant
Imaging/Deployment Technician
Lead EPIC Imaging/Deployment Technician
Epic Desktop Support Technician
IBM Deployment Technician
IBM Support Technician
Computer Repair Technician Intern
Desktop Support Technician
Warehouse/ Support Clerk

Degrees

GED : General Studies 2011
CompTIA A+ Certified : Computer Hardware/ Software 2011

Activation / Workstation Consultant Resume Example

Resume Score: 90%

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