Accounting Administrator & Customer Service Resume Example South Walton Pools

ACCOUNTING ADMINISTRATOR & CUSTOMER SERVICE

Professional Summary

Meticulous accounting professional bringing 10 years of experience in strategic planning, customer relationship management and account reconciliation. Strong Quickbooks and Microsoft Office proficiency with precise and accurate nature. Expertise in financial data entry and record-keeping.

Skills

Accounting proficiency
Accounting software expert
Generally Accepted Accounting Principles
Payroll administrator
Order fulfillment
Sales expertise
Telephone etiquette
Excellent written and oral communication

CRM
POS systems expert
Professional telephone demeanor
Multi-line phone talent
Key holder experience
Administrative support
Excellent Time Management

Work History

11/2019 to 03/2020Accounting Administrator & Customer ServiceSouth Walton Pools | Santa Rosa Beach, FL

Supported management by processing invoices and documents with consistent on-time delivery.
Supported operations by communicating with customers, filing documents and managing data.
Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
Input financial data and produced reports using QuickBooks Pro.
Introduced new accounting, financial and operational systems to maximize efficiency and recordkeeping accuracy.
Implemented new ways to streamline accounting processes to include: bank & credit card reconciliations, accounts payable/receivable, invoicing, billing, and collection accounts.
Matched purchase orders with invoices and recorded necessary information.
Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
Operated cash register for cash, check and credit card transactions with 100% accuracy.
Reconciled cash drawer at start and end of each shift, accountingfor errors and resolving discrepancies.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Prepared and submitted end-of-shift reports using QuickBooks POS.
Assisted customers by answering questions and fulfilling requests.

09/2017 to 06/2019Inside Sales Representative - Foodservice DivisionG.S. Gelato & Desserts Inc. | Fort Walton Beach, FL

Followed up with customers after completed sales to assess satisfaction and resolve any concerns.
Acted as a liaison between Distributors and end-users to set up optimal delivery schedules.
Used Hubspot CRM to maintain detailed contact logs and account records on a daily basis.
Assisted Logistics Department in solving distribution problems, improved operations and provided exceptional client support.
Developed and deepened customer relationships to drive revenue growth within the National Foodservice division.
Solely responsible for all gelato display equipment sales through a third party vendor.
Created thorough monthly sales analysis reports in QuickBooks Enterprise to share with the National Foodservice team.
Managed and recorded all leads from outbound telephone marketing, trade shows, and digital research.
Set up new accounts in QuickBooks Enterprise, processed sales orders, and assisted Accounting team with resolving payment deduction issues.
Prioritized daily workflows, including all inbound calls, outbound initial and follow-up calls, quotes and sales-related inquiries.
Assisted Marketing team in coordination of National Food Shows.

07/2014 to 08/2017Accounting Assistant & Office Manager G.S. Gelato & Desserts Inc. | Fort Walton Beach, FL

Reconciled company bank accounts, as well as over twenty credit cards on a monthly basis, investigating and resolving discrepancies to keep accounts audit-ready.
Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Input financial data and produced analytical accounting reports by pulling data from QuickBooks Enterprise and exporting it into Microsoft Excel.
Researched and stayed current on all applicable state requirements to ship and sell frozen goods; maintained proper licensing for all states requiring an annual Frozen License renewal.
Cultivated customer rapport by resolving local delivery customers' issues and assisting those customers with placing their weekly delivery orders before the deadlines.
Worked closely with Accounts Payables to review and post vendor bills to prepare for timely payments,
Assisted fellow Accounting team members in reviewing all posted transactions on a monthly basis for accuracy and resolve any discrepancies in preparation for month-end closings.
Assisted A/P with making journal entries and re-classifying posted transactions to more accurately align with the appropriate account within the chart of accounts.
Maintained spreadsheet containing all purchases required to be included in annual Tangible Personal Property (TPP) tax filing.
Assisted with travel plans for Sales Reps, Owners, and clients coming to visit facility.
Maintained all rewards and loyalty point programs across all travel, credit card, fleet card, and select vendors to optimize incentives earned for the company.
Monitored and replenished office supplies for all departments of company, ensuring to use all available loyalty incentives and coupons, to ensure maximum savings for the company.
Worked with A/R to generated invoices upon receipt of billing information and tracked collection progress.
Assisted with cross-training of new employees as well as helped to interview and select new Accounting team members.
Answered a 4-line phone system to direct calls and provide support to customers via phone.

09/2013 to 07/2014Accounting AdministratorTamtec Pool & Spa | Destin , FL

Responsible for full scope of Accounting duties, to include A/P, A/R and Payroll.
Prepared all documents for bi-weekly, monthly, and annual taxes.
Handled payroll duties for all departments, to include calculating complex commissions structures.
Reported on status of accounts payable and accounts receivable.
Processed bank deposits and reconciled financial statements.
Performed billing, collection and reporting functions for office generating over $600,000 annually.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks Enterprise software.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Prepared weekly P&L and YTD sales reports to assist business leaders with key decision making and strategic operational planning.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.

Education

06/2012Technical Certificate - Medical Coding Program | Health Information TechnologyNorthwest Florida State College, Niceville, FL

Resume Overview

Companies Worked For:

South Walton Pools
G.S. Gelato & Desserts Inc.
Tamtec Pool & Spa

School Attended

Northwest Florida State College

Job Titles Held:

Accounting Administrator & Customer Service
Inside Sales Representative - Foodservice Division
Accounting Assistant & Office Manager
Accounting Administrator

Degrees

06/2012 Technical Certificate - Medical Coding Program | Health Information Technology

Accounting Administrator & Customer Service Resume Example

Resume Score: 80%

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