account representative client services resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Passionate, creative and solution driven Account Representative with mid-level experience in the pharmaceutical insurance industry. Currently seeking a challenging, rewarding opportunity for delivering client services within the insurance industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients.

  • Account management
  • Compliance requirements
  • Issue resolution
  • Client meetings
  • Goal-oriented
  • Data analytics
  • Preparing contracts/renewals
  • CRM
  • Project Management
  • Sales force training
  • High-energy positive attitude
  • Creative problem solving
  • Interpersonal Skills
  • Communication
  • Technologically savvy
  • Microsoft Office expertise
Account Representative (Client Services), 12/2020 to Current
Lynden IncorporatedPasco, WA,
  • Offered proactive resolution ideas while driving actionable responses to questions, concerns or challenges, boosting client satisfaction ratings.
  • Investigated both individual member and client-wide discrepancies resulting in implementation of effective solutions to resolve concerns and prevent future problems.
  • Collected, organized and input information into digital database (CRM) with accuracy.
  • Performed in-depth analysis to help solve diverse problems with program implementation and operations.
  • Developed streamlined processes and training documents to provide more effective workflows for both peers and multiple departments.
  • Engaged in day to day communications as point of contact for clients on behalf of account managers and executives.
  • Effectively maintained, created, designed and updated critical documents including benefit summaries, member/client communications and reporting.
  • Hosted multiple training sessions on an individual, small group or department wide (60+ participants) which included creating PowerPoints, standard operating procedures, and training videos.
  • Supported other departments to facilitate client implementation.
Customer Service Representative, 07/2019 to 12/2020
Elixir SolutionsCity, STATE,
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Exceptional Quality Assurance scores, including repeat accolades and honors for above and beyond service.
  • Demonstrated ability to absorb and reproduce new skills, operations, work flows, and knowledge with an expedited turnaround time.
  • Answers 35+ inbound calls per day on average with competitive handling times and accuracy rates.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Twitch Broadcast Personality, 12/2016 to Current
Self-EmployedCity, STATE,
  • Prepared, produced, and implemented brand coverage, with the goal of setting trends and providing services for community members to be a part of something greater than themselves.
  • Teamed up with other content creators as well as organizations to create multi-user content and community merging for the benefit of all parties involved.
  • Offered commentary on music, personal matters, entertainment, state of the video game industry, and more on a regular basis via 40 hour per week schedule minimum (Currently operating at 10 hours per week maximum)
  • Held an open door policy for community members and streamers alike to pool resources, learn from each other, and adapt new skills and ideas to further our goals
  • Developed engaging storylines and content that invited the community members to participate. Providing engaging material and events that were ongoing.
  • Demonstrated self-reliance by developing brand, workflow, and key strategies that led to long-term success.
  • Leveraged high end technology and software to deliver a top-tier performance for both entertaining and user-experience purposes.
Private Venue DJ/Event Planner, 01/2009 to 01/2020
Self-EmployedCity, STATE,
  • Entertained audiences through both visual and auditory routines to provide an entertaining, artistic experience enjoyable for all.
  • Conducted special meet-and-greet sessions with VIP clients and event-goers to build more grounded relationships.
  • Leveraged Software applications as well as hardware to enhance the viewers experience. Allowing cutting edge technology to drive top quality sound.
  • Demonstrated self-reliance by being the one to manage all contracts, performance dates, meetings, teleconferences and more.
  • Traveled, sometimes great distances, to perform at venues and rehearsed to prepare for performances.
  • Directed and designed events in collaboration with sponsors, hosts and contracted teams.
  • Developed and retained strong customer rapport through proactive contact as well as feedback.
Education and Training
High School Diploma: , Expected in 06/2008
Shaker Heights High School - Shaker Heights,
Certification: CRM Architect, Expected in
SalesForce - Remote,

Currently participating (started September 2021) in Salesforce's Trailhead programs to become a certified Salesforce architect.

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Resume Overview

School Attended

  • Shaker Heights High School
  • SalesForce

Job Titles Held:

  • Account Representative (Client Services)
  • Customer Service Representative
  • Twitch Broadcast Personality
  • Private Venue DJ/Event Planner


  • High School Diploma
  • Certification

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