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Keyla Gallegos
City, State, Zip Code
Home: 000-000-0000 | Cell: 000-000-0000
email@email.com
Professional Summary
Friendly and eloquent Call Center Operator looking for a position to use skills for the best customer service possible. Long-term commitment with a strong desire and ability to advance within the company.
Core Qualifications
- Excellent customer service, even to difficult callers
- Problem-solving skills necessary to keep customers and clients satisfied
- Multitasking skills to continue speaking to a customer while searching for information
- Ability to remain calm in stressful situations
- Desire to learn more that can be applied to the job
- Strong work ethic leading to efficient and complete service
- Great sales experience and persuasion techniques
- Ability to work a telephone switchboard
- Familiar with multiple computer programs and systems with a capacity to learn others
Experience
Call Center Operator
11/1/2017 – Present
Company Name
City, State
- Answer phones and customer requests and complaints in an efficient manner
- Transfer calls to appropriate place
- Report to supervisor with any problems or suggestions to better work atmosphere
- Assist customers in a timely manner to avoid long waiting times
- Calm frustrated or upset customers by providing excellent and friendly service
Call Center Operator
8/1/2014 – 11/1/2017
Company Name
City, State
- Placed phone calls offering customers high-quality products and services
- Answered all customer questions and complaints in a professional manner
- Strived to meet a daily sales goal as an individual and a team
Education
High School Diploma
2014
High School Name
City, State
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