Table of Contents
1
Introduction
Your resume should be more than just a document detailing your career history. It should highlight your best assets to get you noticed by employers. Let our call center representative resume template for Word show you how to transform your document into an incredible job-hunting tool. We’ll demonstrate some professional best practices for composing and structuring your document. In addition, you’ll also receive vital advice for formatting your summary statement, skills sections, work history and education sections.
2
Writing Your Summary Statement
A strong, well-crafted summary statement is a crucial beginning to your resume. Since most recruiters only take about six seconds to read a resume, keeping their interest is your primary goal. As demonstrated in this segment of the call center representative resume template for Word, the standard practice is to format the summary statement in three bullet points or sentences. Incorporating keywords and relevant skills from the job posting is also a smart move. Use these tips to craft a compelling summary:
• Include your job title and experience
• Incorporate two or three pertinent skills
• Mention personality traits or accomplishments related to the position
As you compose your summary statement, you might find the following examples helpful in terms of structure and content.
Example 1
Call center representative with six years’ experience in telecommunications providers’ contact centers. Adept at troubleshooting, diagnosis and problem solving. Organized, efficient professional skilled at negotiation and conflict resolution.
Example 2
Call Center Representative:
• 12 years of experience in high call volume environments
• Exceptional time management and communication skills
• Able to maintain calm, friendly demeanor in tense situations
Example 3
• Call center representative with nine years of experience supporting banking and finance clients
• Strong attention to detail and focus on providing accurate, reliable information
• Excellent written and oral communication abilities
Example 4
Call center representative with 15 years of experience in a wide variety of contact center environments. Expertise includes troubleshooting and problem resolution of simple and complex issues. Empathetic professional with solid interpersonal and relationship building skills.
3
Writing Your Skills Section
As the next segment in your resume, the skills section is also a key area where you can market your qualifications. As seen in this call center representative resume template for Word, an organized listing formatted in short phrases with bullet points and no periods is an effective way to clearly demonstrate your abilities to future employers. While you’re compiling your collection of pertinent skills, observe these best practices:
• Mention 6-8 skills related to the job posting
• List your most important abilities first
• Keep your list general and industry-relevant, reserving specifics for your work history
You might use skills such as these in your resume:
• Excellent critical thinking and problem-solving abilities
• Skilled written, oral and interpersonal communicator
• Solid research, troubleshooting and diagnosis skills
• Expertise in CRM software, including ZenDesk and PeopleSoft
• Proficient at inbound and outbound call handling
• Able to type 87 words per minute
• Bilingual, with fluency in English and Spanish
4
Writing Your Work History Section
The work history portion of your resume is where you can prove the claims you made earlier, showing how you gained your skills and expertise. As illustrated in this call center representative resume template for Word, this section should also be formatted in a clear, logical manner. You’ll want to showcase both essential job responsibilities and noteworthy achievements to stand out from other jobseekers. To ensure you accomplish your goals, follow these valuable guidelines:
• List each job’s title, location, company name and duration
• Incorporate 5-8 responsibilities and achievements per job
• Factor in keywords from the job posting
• Add metrics to your descriptions whenever pertinent
• Employ dynamic action verbs when detailing your duties and accomplishments
Consider writing entries such as these in your work history section:
• Diagnosed and resolved technical issues for wireless data and mobile subscribers
• Documented caller interactions in the center’s trouble ticketing system
• Achieved first call resolution rates averaging 85 percent over a three-year period
• Instructed clients using multi-step procedures for common functions such as logging in, adding items to the shopping cart and selecting a shipping method
5
Writing Your Education Section
The education section, as demonstrated in the call center representative resume template for Word, is where you can mention your schooling and certification credentials. While some call center employers may require a more extensive educational background, this segment provides useful instructions on how to clearly demonstrate academic qualifications and achievements. Adhere to these best practices while composing your content:
• List your education credentials in reverse chronological order
• Mention any professional certifications or non-degree training
• Add “in progress” or “anticipated graduation” with the date if you are still in school
Example 1
Certified Contact Center Professional – 2015
New Horizons Training Center – Dublin, OH
Associate of Arts, Communications Studies – 2013
Columbus State Community College – Columbus, OH
Example 2
Bachelor of Business Administration – Anticipated Graduation 2018
University of Georgia – Athens, GA
