Call Center Trainer Resume Examples

Experienced Call Center Trainer has great experience training both new and existing call center employees. Has a good understanding of relevant laws and regulations regarding do not call lists and debt collection practices. Possesses an Associate’s Degree in Business Management has four years of Call Center trainer experience and good knowledge of telecommunications equipment.

• Excellent understanding of how a call center should function
• Excellent organizational abilities
• Good verbal and written communication skills
• Works well with others and has good interpersonal abilities
• Good ability to design develop and delivery call center training material.
• Good understanding of state and federal debt collection regulations and laws.
• Strong understanding of laws regarding calling times and the Do Not Call list.
• Solid understanding of all telecommunications equipment.

• Designed effective training programs for both new and existing call center employees.
• Provided training on how to use the equipment and the proper scripts to use.
• Provided ongoing training regarding customer service skills.
• Trained staff concerning privacy laws and the Do Not Call list.

• Trained all newly-hired call center staff on scripts to use for calls.
• Instructed staff on how to roll through calls and use their telephone and computer equipment.
• Provided instruction on debt collection laws and regulations.