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Skilled Billing Manager adept at increasing work process efficiency and profitability through functional and technical analysis. Expertise in cost reduction and operational improvements. Strong leader and project manager who thrives in fast-paced environments.
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- Oversee work of 15 billing clerks for large manufacturing company.
- Manage vendor and customer questions and coordinate between departments.
- Supervise two assistant managers and maintain optimal production levels.
- Won Employee of the Year award in 2013 for streamlining billing process.
- Reduced overall costs 10% per year by initiating paperless programs.
- Completed quarterly and year-end billing audits.
- Prepared reports for management and presented information in meetings.
- Outlined billing process and necessary improvements.
- Revamped hiring criteria for clerks to ensure top talent was recruited.
- Ensured all clerks adhered to company policies and billing regulations.
- Trained new billing clerks in billing procedures.
- Monitored billing staff performance and corrected issues.
- Improved procedures to maximize efficiency.
- Coordinated issues with vendors and customers to resolve problems promptly.
- Evaluated and resolved billing discrepancies escalated from clerks.
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