Xcel Energy Utility Worker B Resume Example
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XCEL ENERGY UTILITY WORKER B
Professional Summary
Safety professional with a proven record of exceptional work performance. Able to efficiently manage both internal and external resources to complete multiple assignments in a timely manner, according to organizational objectives. ACHIEVEMENTS Previously awarded Employee of the Quarter due to work ethic and commitment to excellence. Selected to conduct seminars, training and presentations to individuals, community groups and other professionals. Completed the Reid "Interview and Interrogation" program. Completed the Xcel Energy "Path to Leadership" program. Completed the Xcel Energy "Seven Habits of Highly Effective People" program.
Skills
Work History
06/2010 to 01/2014
Xcel Energy Utility Worker BXcel Energy – City , STATE
- Plan, direct and monitor projects for the installation and maintenance of Xcel Energy's distribution systems.
- Engaged and personally involved, to ensure assignments are completed accurately and on time.
- Ensure team members are informed and on task.
- Able to create and/or modify internal processes resulting in enhanced operational performance.
- Actively encourage diverse and opposing ideas for the completion of projects.
- Able to adapt to changing work roles and assignments.
03/2013 to Current
Xcel Energy Claims InvestigatorXcel Energy – City , STATE
- Conduct investigations for routine to moderately complex public claims and major incident investigations.
- Maintain professional expertise through professional development conferences and seminars.
- Assist the team of legal professionals with mitigation defense, development of case files, and litigation support.
- Provide technical consulting services to assigned business areas on risk mitigation policies and processes.
- Monitor and interpret Federal, State & Local regulations that impact various Xcel Energy business units.
- Provide recommendations within Xcel to improve processes and comply with Federal, State & Local regulations.
11/2009 to 06/2010
Gas Crew / Utility WorkerQ3 Contracting
- Perform semi-skilled work in the construction, installation, and maintenance of gas distribution systems.
- Operate a variety of tools and equipment used in the adjustment, maintenance and repair of gas services.
- Accept ownership for my own actions and decisions.
- Take responsibility for all of my work.
- Independently initiate and follow through on tasks, culminating in enhanced results.
- Continually embrace new roles or positions within the organization.
03/2009 to 06/2010
DISH Network Customer Service SupervisoDISH Network – City , STATE
- Supervised a team of twenty-two Customer Service Representatives.
- Organized and maintained work schedules, payroll, performance appraisals, and counseling as necessary.
- Provided customer service by building rapport with my peers, subordinates and DISH Network clientele.
- Utilize time management skills to organize and maintain required paperwork to meet company objectives.
- Conducted initial interviews as part of the hiring process for new employees.
- Tactfully addressed sensitive issues, and communicated with diverse groups and individuals.
- Modified approaches to changing situations as new information was discovered Partnered with the Human Resources Department regarding relevant issues to support compliance issues.
01/1996 to 01/2009
Jefferson County Criminal Investigator
- Constant public interaction while gathering information regarding complex criminal investigations.
- Utilized interview skills to obtain facts from victims, witnesses and suspects associated with criminal activity.
- Provided safety training audits and delivered feedback to various business units for compliance.
- Developed training lesson plans, maintained instructor qualifications, and provided compliance training to all levels of the organization.
- Utilized expert technical and behavioral knowledge to ensure compliance with department regulations.
- Member of the Special Operations Response Team.
- Deputized Federal Investigator involved in Multi-Jurisdictional investigations.
- Prior to Jefferson County I was employed in the fields of Security Services, Detentions and U.S.
- Military Operations.
- During this time period I worked individually and as a member of an organized team to provide personal security, asset protection by analyzing and assessing security loss/risk exposure fo.
Education
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Job Titles Held:
- Xcel Energy Utility Worker B
- Xcel Energy Claims Investigator
- Gas Crew / Utility Worker
- DISH Network Customer Service Superviso
- Jefferson County Criminal Investigator
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