Quality Director with the ability to create strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals.Driven to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers.
Accountable for facility wide implementation of WCM program.
Spearheaded cross-functional initiative to achieve $1.2M and $1.5M in cost savings during my first two years.
Lead implementation of loss identification and eradication methodologies.
Accountable for all aspects of outbound operations management including overall customer satisfaction. Managed team of of up to 180 distribution associates, including several mid level managers.Spearheaded several cost savings projects, resulting in a total of more than $780K.
Spearheaded cross-functional initiative to improved facility efficiency, resulting in a 40% improvement in labor efficiencies, and 30% improvement on delivery. As a customer service specialist, efficiently managed 3 major health care accounts.
Created sampling procedures for recording, evaluating and reporting quality and reliability data. Developed and implemented electronic quality control data system (document control, and approval system) using Lotus Notes. Created and published instructional procedures for the testing of microwave filters using HP network analyzer. Implemented ISO-14000 testing standards. Developed and managed vendor certification plan in accordance with ISO-9001 standards. Conducted environmental testing on microwave filter products in accordance with industry, state and federal standards.
Companies Worked For:
Job Titles Held: