Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in [English].

  • Customer Contact
  • Occupational Health and Safety
  • Telephone Etiquette
  • Cleaning
Worker, 05/2018 - 05/2021
Aimbridge Hospitality Corpus Christi, TX,
  • Coordinated schedules and day-to-day activities of crew to satisfy project needs.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Organized and cleaned work areas for safety and professional appearance.
  • Pitched in to assist supervisors and to handle various tasks.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Followed company, safety and performance requirements at all times.
  • Adhered to all standard operating procedures and complied with safety and quality processes.
  • Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Completed various reports and analyzed each report to decide where improvements could be made.
  • Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Courier, 04/2019 - 10/2019
Quest Diagnostics Indianapolis, IN,
  • Oversaw receipt, storage, identification and delivery of blood and blood products products.
  • Checked and secured package loads before heading out on over [Number] daily deliveries.
  • Performed daily pickups of medical specimens from [Number] businesses.
  • Used strong time management skills to coordinate parcels for prompt delivery.
  • Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
  • Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
  • Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
  • Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
  • Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
  • Greeted customers with cordial attitude to promote establishment of lasting relationships.
  • Communicated with all partners, including dispatchers, upper management and colleagues.
  • Alerted customers regarding weather-related delays to pickup or delivery.
  • Provided excellent customer service to each account by using [Skill] and [Skill].
  • Created new programs that resulted in increasing productivity and customer satisfaction.
  • Maintained updated [Type] knowledge through [Task] and [Task].
Direct Care Provider, 02/2006 - 01/2019
Maryville Academy Bartlett, IL,
  • Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
  • Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
  • Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
  • Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
  • Ambulated individuals with safe and effective strategies around home, public and medical locations.
  • Helped clients maintain daily living standards by assisting with personal hygiene needs.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Assisted with meal planning to meet nutritional plans.
  • Worked with supervisory medical staff to review cases and improve care.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
  • Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Administered necessary medications as directed by care plan.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Coordinated with doctors and registered nurses to develop care plans for patients.
  • Transported patients to and from medical, dental and personal care appointments.
  • Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
  • Tracked and reported clients' progress based on observations and conversations.
  • Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
  • Maintained clean and well-organized environment to promote client happiness and safety.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
  • Improved patient outlook and daily living through compassionate care.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Driver, 01/2016 - 10/2018
University Health System San Antonio, TX,
  • Planned optimal routes to minimize delays and maximize time efficiency.
  • Transported clients to specified destinations safely and on-time.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Logged deliveries in [Type] system, including drop-off times and any special conditions.
  • Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
  • Documented daily mileage, gas and other data to log in [Software].
  • Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
  • Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Transported clients to events and programs according to activity schedule.
  • Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
  • Interacted with customers pleasantly to meet needs and drive satisfaction.
  • Achieved consistently high customer scores due to exceptional service.
  • Managed records by tracking mileage, maintenance and expenses with [Software].
  • Saved $[Amount] worth of gas costs per month by planning more efficient routes.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
  • Saved over $[Amount] in potential vehicle repair costs by performing [Timeframe] safety and maintenance checks.
  • Inspected vehicle before and after every trip to assess performance and maintenance requirements.
  • Practiced safe and secure loading methods to avoid damaging goods.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Completed order forms and collected payments to keep customer accounts current.
  • Handled as many as [Number] assignments per hour by planning efficient routes.
Education and Training
High School Diploma: , Expected in 03/2003
Cornerstone Correspondance Christian School - Townsend, GA,

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School Attended

  • Cornerstone Correspondance Christian School

Job Titles Held:

  • Worker
  • Courier
  • Direct Care Provider
  • Driver


  • High School Diploma

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