Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in [English].
Skills
Customer Contact
Occupational Health and Safety
Telephone Etiquette
Cleaning
Experience
Worker, 05/2018 - 05/2021 Aimbridge Hospitality – Corpus Christi, TX,
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Organized and cleaned work areas for safety and professional appearance.
Pitched in to assist supervisors and to handle various tasks.
Assigned work to employees based on project requirements and individual team member strengths.
Followed company, safety and performance requirements at all times.
Adhered to all standard operating procedures and complied with safety and quality processes.
Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
Identified operational and performance issues and worked with managers to resolve concerns.
Served as liaison between certain departments to implement new improvement plans and changes.
Completed various reports and analyzed each report to decide where improvements could be made.
Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Courier, 04/2019 - 10/2019 Quest Diagnostics – Indianapolis, IN,
Oversaw receipt, storage, identification and delivery of blood and blood products products.
Checked and secured package loads before heading out on over [Number] daily deliveries.
Performed daily pickups of medical specimens from [Number] businesses.
Used strong time management skills to coordinate parcels for prompt delivery.
Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
Greeted customers with cordial attitude to promote establishment of lasting relationships.
Communicated with all partners, including dispatchers, upper management and colleagues.
Alerted customers regarding weather-related delays to pickup or delivery.
Provided excellent customer service to each account by using [Skill] and [Skill].
Created new programs that resulted in increasing productivity and customer satisfaction.
Maintained updated [Type] knowledge through [Task] and [Task].
Direct Care Provider, 02/2006 - 01/2019 Maryville Academy – Bartlett, IL,
Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
Helped clients with personal needs from exercise to bathing and personal grooming.
Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
Ambulated individuals with safe and effective strategies around home, public and medical locations.
Helped clients maintain daily living standards by assisting with personal hygiene needs.
Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
Assisted with meal planning to meet nutritional plans.
Worked with supervisory medical staff to review cases and improve care.
Monitored vital signs and medication use, documenting variances and concerning responses.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
Administered necessary medications as directed by care plan.
Facilitated best care by developing strong and trusting rapport with patient.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Supervised medication administration, personal hygiene and other activities of daily living.
Coordinated with doctors and registered nurses to develop care plans for patients.
Transported patients to and from medical, dental and personal care appointments.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Tracked and reported clients' progress based on observations and conversations.
Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
Maintained clean and well-organized environment to promote client happiness and safety.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Improved patient outlook and daily living through compassionate care.
Fostered independence in disabled individuals while closely monitoring safety at all times.
Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Driver, 01/2016 - 10/2018 University Health System – San Antonio, TX,
Planned optimal routes to minimize delays and maximize time efficiency.
Transported clients to specified destinations safely and on-time.
Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Demonstrated professional conduct with clients to deliver outstanding customer service.
Logged deliveries in [Type] system, including drop-off times and any special conditions.
Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
Documented daily mileage, gas and other data to log in [Software].
Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
Utilized GPS to optimize routes and continuously meet estimated delivery times.
Transported clients to events and programs according to activity schedule.
Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
Interacted with customers pleasantly to meet needs and drive satisfaction.
Achieved consistently high customer scores due to exceptional service.
Managed records by tracking mileage, maintenance and expenses with [Software].
Saved $[Amount] worth of gas costs per month by planning more efficient routes.
Cleaned vehicle regularly to maintain professional appearance.
Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
Saved over $[Amount] in potential vehicle repair costs by performing [Timeframe] safety and maintenance checks.
Inspected vehicle before and after every trip to assess performance and maintenance requirements.
Practiced safe and secure loading methods to avoid damaging goods.
Followed safety rules to keep clean driving record with no accidents or incidents.
Completed order forms and collected payments to keep customer accounts current.
Handled as many as [Number] assignments per hour by planning efficient routes.
Education and Training
High School Diploma: , Expected in 03/2003 - Cornerstone Correspondance Christian School - Townsend, GA, GPA:
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