- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Conversational abilities in [English].
- Customer Contact
- Occupational Health and Safety
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- Telephone Etiquette
- Cleaning
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Worker, 05/2018 - 05/2021
Aimbridge Hospitality – Corpus Christi, TX,
- Coordinated schedules and day-to-day activities of crew to satisfy project needs.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Organized and cleaned work areas for safety and professional appearance.
- Pitched in to assist supervisors and to handle various tasks.
- Assigned work to employees based on project requirements and individual team member strengths.
- Followed company, safety and performance requirements at all times.
- Adhered to all standard operating procedures and complied with safety and quality processes.
- Managed vendor relations and contracts through strategic partnerships which saved costs and delivered premium contract pricing.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Coached team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs.
Courier, 04/2019 - 10/2019
Quest Diagnostics – Indianapolis, IN,
- Oversaw receipt, storage, identification and delivery of blood and blood products products.
- Checked and secured package loads before heading out on over [Number] daily deliveries.
- Performed daily pickups of medical specimens from [Number] businesses.
- Used strong time management skills to coordinate parcels for prompt delivery.
- Developed understanding of most efficient routes to take for deliveries to avoid high traffic and construction areas.
- Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships.
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Contacted supervisor immediately to report issues, resulting in [Number]% increase in quicker problem resolution and [Number]% boost in customer satisfaction.
- Maintained accurate documentation for pickups and deliveries and handed in reports after each shift.
- Greeted customers with cordial attitude to promote establishment of lasting relationships.
- Communicated with all partners, including dispatchers, upper management and colleagues.
- Alerted customers regarding weather-related delays to pickup or delivery.
- Provided excellent customer service to each account by using [Skill] and [Skill].
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Maintained updated [Type] knowledge through [Task] and [Task].
Direct Care Provider, 02/2006 - 01/2019
Maryville Academy – Bartlett, IL,
- Reported concerns to supervisory [Job title] to maintain optimal care for all client needs.
- Implemented group activities such as [Type] and [Type] activities, improving resident and staff engagement [Number]%.
- Assisted with personal care needs of clients in private homes while supporting patient independence and well-being.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Laundered clothing and bedding and changed linens [Number] times per [Timeframe] to prevent spread of infection.
- Ambulated individuals with safe and effective strategies around home, public and medical locations.
- Helped clients maintain daily living standards by assisting with personal hygiene needs.
- Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
- Assisted with meal planning to meet nutritional plans.
- Worked with supervisory medical staff to review cases and improve care.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Administered necessary medications as directed by care plan.
- Facilitated best care by developing strong and trusting rapport with patient.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Coordinated with doctors and registered nurses to develop care plans for patients.
- Transported patients to and from medical, dental and personal care appointments.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Tracked and reported clients' progress based on observations and conversations.
- Cultivated amiable relationships with over [Number] residents, resulting in strong overall patient happiness and emotional well-being.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
- Improved patient outlook and daily living through compassionate care.
- Fostered independence in disabled individuals while closely monitoring safety at all times.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
Driver, 01/2016 - 10/2018
University Health System – San Antonio, TX,
- Planned optimal routes to minimize delays and maximize time efficiency.
- Transported clients to specified destinations safely and on-time.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Logged deliveries in [Type] system, including drop-off times and any special conditions.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Documented daily mileage, gas and other data to log in [Software].
- Operated delivery vehicles [Number] days per week, averaging [Number] miles on road and [Number] customers served.
- Presented bills and receipts to customers to collect payments for goods delivered or unloaded.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Transported clients to events and programs according to activity schedule.
- Completed pre- and post-trip safety inspections to record and report any defects and malfunctions.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Achieved consistently high customer scores due to exceptional service.
- Managed records by tracking mileage, maintenance and expenses with [Software].
- Saved $[Amount] worth of gas costs per month by planning more efficient routes.
- Cleaned vehicle regularly to maintain professional appearance.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Saved over $[Amount] in potential vehicle repair costs by performing [Timeframe] safety and maintenance checks.
- Inspected vehicle before and after every trip to assess performance and maintenance requirements.
- Practiced safe and secure loading methods to avoid damaging goods.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Completed order forms and collected payments to keep customer accounts current.
- Handled as many as [Number] assignments per hour by planning efficient routes.
High School Diploma: , Expected in 03/2003
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Cornerstone Correspondance Christian School - Townsend, GA,
GPA:
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