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wing certified trainer resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Motivated food serving professional with 3+ years food and beverage experience in casual and fine dining.

Highlights
  • Meticulous attention to detail
  • Time management
  • Results-oriented
  • Strong problem solver
  • Self-directed
  • Food and beverage handling expert
  • American cuisine expert
  • Strong customer relationship builder
  • Ability to handle fast-paced environment
  • Ability to handle/resolve problems
  • Cash handling
  • Food handling knowledge
  • Interviewing and training ability
  • Menu development skills
  • Strong restaurant serving experience
  • Well groomed
  • Willing to work under pressure
  • Able to lift up to 50 pounds
  • Works well under pressure
Accomplishments

Promoted to New Restaurant Opening Trainer after 11 months of employment.

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Customer Interface

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

  • Cashiered with two cash registers at once in tandem to maximize customer flow.

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.

Answered telephone calls and responded to inquiries.

Assisted in maintaining preparation and service areas in a sanitary condition.

Placed clean dishes, utensils and cooking equipment in storage areas.


Experience
08/2011 to 06/2013
Wing Certified Trainer Multnomah County, Oregon Troutdale, OR,

Trained 10-12 new employees quarterly. Achieved high sales percentage with consultative, value-focused customer service approach.

Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints. Assisted co-workers. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

06/2010 to 02/2011
Office Assistant 2 Department Of Social And Health Services City, STATE,

Verified that information in the computer system was up-to-date and accurate.

Eliminated outdated records by sending the records to be scanned.

Updated departmental standard operating procedures and database to accurately reflect the current practices.


Education
Expected in 2003 to to
High School Diploma:
Timberline High School - Lacey, WA
GPA:

Coursework in Business, Marketing and Communications

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Resume Overview

School Attended

  • Timberline High School

Job Titles Held:

  • Wing Certified Trainer
  • Office Assistant 2

Degrees

  • High School Diploma

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