Motivated food serving professional with 3+ years food and beverage experience in casual and fine dining.
Promoted to New Restaurant Opening Trainer after 11 months of employment.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Responsible for coordination of up to 18 servers in restaurant with capacity of 200.
Answered telephone calls and responded to inquiries.
Assisted in maintaining preparation and service areas in a sanitary condition.
Placed clean dishes, utensils and cooking equipment in storage areas.
Trained 10-12 new employees quarterly. Achieved high sales percentage with consultative, value-focused customer service approach.
Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Guaranteed positive customer experiences and resolved all customer complaints. Assisted co-workers. Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Verified that information in the computer system was up-to-date and accurate.
Eliminated outdated records by sending the records to be scanned.
Updated departmental standard operating procedures and database to accurately reflect the current practices.
Coursework in Business, Marketing and Communications
Job Titles Held: