Jessica Claire 30 years' experience in management and sales. Customer-oriented and enthusiastic individual looking to fill a long-term position. Great leadership skills. Innovative and quick-witted. Outgoing and friendly. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Skills
Excellent Customer Service
Attention to Detail
Problem-Solving
Calm Under Pressure
Verbal and Written Communication
Data Collections
Inventory Management
Friendly, Positive Attitude
Supervision & Leadership
MS Office, Sales Force & Mpower
Experience
09/2021 to 10/2022
Wine Manager-BuyerNothing Bundt Cakes – Pasadena, CA,
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Analyzed business performance data and forecasted business results for upper management.
Entered data into Mpower system to update client account information and demographics.
Processed invoice payments and recorded information in account database.
Conveyed items from receiving or production areas to store in designated areas.
Transferred completed orders to appropriate location with wheeled-cart or dolly.
Located and vetted vendors, established good relationships and negotiated contracts.
Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
06/2020 to 09/2021
Assistant Bakery ManagerFirst Mid-Illinois Bancshares, Inc. – Cincinnati, OH,
Attended HEB SORM (school of retail management). 8 weeks training
Huddles with partners on what is A+ in labeling, packaging, and baking.
Digital Walks for (Sales floor): In-stocks, Quality, Signage, Sanitation, Hospitality.
Review weekly results for shrink and sales plus hours used (Sales force)
Period Inventory process.
ORT Full Department Audit.
Hold a Texas food handler Managers Certificate 2020-2025.
Guided bakery staff by prioritizing tasks and offering constructive feedback, enabling consistent delivery of excellent customer service.
Assisted bakery manager with coordinating product ordering, receiving and stocking. (OLO cart) (frozen, wrap and PDC)
08/2018 to 02/2020
Restaurant Owner/OperatorAll American Eatery & Catering Co – City, STATE,
Sold Restaurant
Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
Administered finances and led business operations by running payroll, making bank deposits and analyzing income and expenses to maintain cost-effective operations.
Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Located relevant vendors, set up schedules and coordinated delivery, storage and organization of inventory.
Texas managers Certificate
Optimized profits by controlling food, beverage and labor costs.
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Created unique recipes, menus and applied various culinary techniques for authentic cuisine.
Hired, trained and motivated staff to fill all restaurant openings.
05/2017 to 11/2017
Restaurant Owner/OperatorTIME2EAT On Main – City, STATE,
Sold Restaurant
Made weekly employee schedules, assigned work tasks and regularly checked quality and productivity of team members.
Optimized profits by controlling food, beverage and labor costs.
Created unique recipes, menus and applied various culinary techniques for authentic cuisine.
Maintained cleanliness and sanitation across foodservice, storage and preparation stations.
05/2013 to 06/2017
Restaurant Owner/OperatorSheila's Secret Garden Tea Room – City, STATE,
Manage front/back house restaurant operations.
In charge of staff recruitment, interviewing, hiring, training, and performance evaluation.
Ensure integrity of restaurant operations through excellence in customer relations.
Manage weekly vendor accounts, business expenses, and supply orders.
Handle daily cash records, readings, bank deposits and bookkeeping.
Created all Menus, implemented them.
Wrote and published cookbook with over 400 recipes
Managed food preparation, guest interaction, quality control and customer relations.
Hired, trained and motivated staff to fill all restaurant openings.
01/2007 to 12/2012
Insurance AgentLANDMARK LIFE INSURANCE COMPANY – City, STATE,
Provide advice to clients and recommend insurance products
Provide intermediary services between insurance companies and clients
Provide good customer service to maintain and retain clients
Expand customer base
Interview prospective clients to gather data about them
Assist clients during claims process & maintain electronic and paper records
Analyzed customer needs and provided best options, upselling products and services.
Education and Training
Expected in to to
High School Diploma: Dripping Springs High School - Dripping Springs, TX GPA:
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