Hard-working, entry-level Network System Administrator, looking to apply my education and experience to a job willing help grow with the company and be successful.
Houston Community College Health Science CenterHouston, TX, United StatesHuman Services Technology Certificate: Chemical Dependency Counseling
ITT Technical InstituteHouston, TX, United StatesAssociate of Applied Science: Network System Administration3.58 GPA
Pc Trouble shooting, problem solving
Microsoft Network Operating System
Customer Service Oriented
Introduction to Personal Computers
Introduction to computer Programming
Excellent Communication Skills
College Math, Composition, Group, Dynamics
Strategies for the Technical Professional
Network standards and Protocols
Very computer literate know entry level basis IT and do acute technical support still in training.
Harris County PHES WICHouston, TX.WIC Call Center Agent
Taking High volume calls of WIC Clients to set up appointments and deal with different customer service issues that clients may arise to at present moment.
Handle In state and Out of state transfers of clients, new quick intakes of new WIC clients, search them in the DSHS data base WIN SYSTEM/INSIGHT if client is current.
State calls to check on CPS cases to do TR Lock on foster case if necessary on constant basis of matter.
Repetitive instruction to client on how to use online database system of online classes or directions of clinics, also google different information of WIC information for our clients as needed like Grocery store or nearby roads, any information by means of clientele assistance in our database system.
I make Clientele schedules for all 12 Harris County WIC locations using Excel monthly basis.
Harris County PHES WICHouston, TXNutrition Assistant
Worked with women, infant and children from newborn to ages of 5yrs of age.
Also pregnant, post-partum or breastfeeding women to screen clients for qualifications for the WIC program.
A breastfeeding Non- profit organization consist of many multitasking job duties.
Receptionist of answering calls, state benefit issuance to client of EBT card, Data entry, formula exchange transactions.
I was in charge of IN/OUT/Medical Record state transfer log books that our clients came into our office for the last 3 years at the Bear Creek WIC Office.
I was called to the front end to check off for clients who walked in with out of state transfers to our office with VOC's to be checked off correctly and be seen also for special cases like CPS papers to be read and approved if SNA not available.
Also do Intake, Screening, Hematocrit-height and weight of a client in a lab.
I also taught Nutrition Education to our Wic clients since I started working for the WIC program.
Attended Nutrition Ed.
Classes training periodically from our trainer to receive the new material to present to clients and employees.
I taught in both Spanish and English classes for the WIC Nutrition classes.
IKEAHOUSTON, TXSupervisor: Brian Owens
Customer service and help in furnish in sales of all home area in bed frames, mattresses, chests, bedside tables, design wardrobe and closets.
Memorial Hermann Southwest Houston, TXPracticum Supervisor: Mrs. Lasbat
Hours Completed: 240 hours.
Area Completed: Decontamination, sterile storage, sterilization, distribution, and assembly.
Practicum Site: Aids Foundation of Houston.
Practicum Supervisor: Phyllis Green.
Community Family CentersHouston, TXIntervention Counselor, CI
Individual Counseling, group counseling, crisis intervention, anger management.
Worked with children from 7yrs old to 17yrs with substance abuse related problems.
With the HISD system.
Aids Foundation of HoustonHouston, TX.Project Life Manager: Jessie Osborne
Hours completed: 300hrs.
Area completed: 12 core functions practiced under substance abuse counseling.
Eckerd CorporationHouston, TX.Customer Service Representative, CashierOrdered Stock merchandise, Operated a cash register to process cash, check and credit card transactions. Guided customers in choosing items that reflected personal style and shape. Facilitated monthly and quarterly physical inventory counts. Replenished floor stock and processed shipments to ensure product availability for customers. Recommended merchandise based on customer needs.