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Wholesale Customer Service Representative Resume Example

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WHOLESALE CUSTOMER SERVICE REPRESENTATIVE
Career Overview
  • Proven Customer Service Professional with 21 years experience
  • Proficient in Oracle and AS400 systems
  • Excellent communication skills
Core Strengths
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Energetic work attitude

  • Customer service-oriented
  • Strong time management skills
  • Excellent communication skills
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience
Wholesale Customer Service Representative
May 1999 to Current
City , STATE
  • Assist customers with product selection for six product brands
  • Cross reference competitive products
  • Assist customers with product pricing
  • Act as a liaison between customers, Field Sales, Engineering and Quality Control to resolve quality issues
  • Research payment exceptions, process credit and return requests
  • Assist sales personnel with competitive job quote processing
  • Work with carriers to locate missing shipments
  • Expedite shipments with production and/or carriers
  • Key correction orders
  • Mentor new Customer Service Representatives and Order Entry Representatives
Retail Order Entry-Customer Service Representative
April 1997 to May 1999
City , STATE
  • Selected to work with a member of our Sales team and a member of our Marketing team to create a Retail Division
  • Worked with several large retail accounts to tailor our new retail program to meet retail account needs
  • Created standard operating procedures and policies
  • Accurately keyed orders
  • Tracked and expedited orders
  • Processed credit and return material authorizations
Order Service Represantivie
June 1994 to April 1997
Hart & Cooley - City , STATE
  • Key 80 plus orders daily with a maintained accuracy rate of at least 98%
  • Expedite orders
  • Price and request new product part number set
  • Effectively communicate with customers regarding questions and/or order follow up

Order Service Coordinator
November 1992 to June 1994
Hart & Cooley Inc - City , STATE
  • Set up new customer accounts
  • File orders, return material authorizations and credit memo back up documetation
  • Provided back up phone coverage for receptionist
  • Worked on special projects for the Customer Service Manager
  • Providedback up for the Order Service Representatives
Educational Background
High School Diploma : 1991Fennville High School - City, State
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85Good
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Resume Overview

School Attended

  • Fennville High School

Job Titles Held:

  • Wholesale Customer Service Representative
  • Retail Order Entry-Customer Service Representative
  • Order Service Represantivie
  • Order Service Coordinator

Degrees

  • High School Diploma : 1991

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