Wholesale Customer Service Representative Resume Example
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WHOLESALE CUSTOMER SERVICE REPRESENTATIVE
Career Overview
- Proven Customer Service Professional with 21 years experience
- Proficient in Oracle and AS400 systems
- Excellent communication skills
Core Strengths
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Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Work Experience
Wholesale Customer Service Representative
May 1999 to CurrentCity , STATE
May 1999 to CurrentCity , STATE
- Assist customers with product selection for six product brands
- Cross reference competitive products
- Assist customers with product pricing
- Act as a liaison between customers, Field Sales, Engineering and Quality Control to resolve quality issues
- Research payment exceptions, process credit and return requests
- Assist sales personnel with competitive job quote processing
- Work with carriers to locate missing shipments
- Expedite shipments with production and/or carriers
- Key correction orders
- Mentor new Customer Service Representatives and Order Entry Representatives
Retail Order Entry-Customer Service Representative
April 1997 to May 1999City , STATE
April 1997 to May 1999City , STATE
- Selected to work with a member of our Sales team and a member of our Marketing team to create a Retail Division
- Worked with several large retail accounts to tailor our new retail program to meet retail account needs
- Created standard operating procedures and policies
- Accurately keyed orders
- Tracked and expedited orders
- Processed credit and return material authorizations
Order Service Represantivie
June 1994 to April 1997Hart & Cooley － City , STATE
June 1994 to April 1997Hart & Cooley － City , STATE
- Key 80 plus orders daily with a maintained accuracy rate of at least 98%
- Expedite orders
- Price and request new product part number set
- Effectively communicate with customers regarding questions and/or order follow up
Order Service Coordinator
November 1992 to June 1994Hart & Cooley Inc － City , STATE
November 1992 to June 1994Hart & Cooley Inc － City , STATE
- Set up new customer accounts
- File orders, return material authorizations and credit memo back up documetation
- Provided back up phone coverage for receptionist
- Worked on special projects for the Customer Service Manager
- Providedback up for the Order Service Representatives
Educational Background
High School Diploma : 1991Fennville High School － City, State
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Resume Overview
School Attended
- Fennville High School
Job Titles Held:
- Wholesale Customer Service Representative
- Retail Order Entry-Customer Service Representative
- Order Service Represantivie
- Order Service Coordinator
Degrees
- High School Diploma : 1991
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