Wholesale Customer Service Representative Resume Example

WHOLESALE CUSTOMER SERVICE REPRESENTATIVE

Career Overview

Core Strengths

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Wholesale Customer Service Representative
May 1999 to Current Grand Rapids, MI

Assist customers with product selection for six product brands
Cross reference competitive products
Assist customers with product pricing
Act as a liaison between customers, Field Sales, Engineering and Quality Control to resolve quality issues
Research payment exceptions, process credit and return requests
Assist sales personnel with competitive job quote processing
Work with carriers to locate missing shipments
Expedite shipments with production and/or carriers
Key correction orders
Mentor new Customer Service Representatives and Order Entry Representatives

Retail Order Entry-Customer Service Representative
April 1997 to May 1999 Grand Rapids, MI

Selected to work with a member of our Sales team and a member of our Marketing team to create a Retail Division
Worked with several large retail accounts to tailor our new retail program to meet retail account needs
Created standard operating procedures and policies
Accurately keyed orders
Tracked and expedited orders
Processed credit and return material authorizations

Order Service Represantivie
June 1994 to April 1997 Hart & Cooley － Grand Rapids, MI

Key 80 plus orders daily with a maintained accuracy rate of at least 98%
Expedite orders
Price and request new product part number set
Effectively communicate with customers regarding questions and/or order follow up

Order Service Coordinator
November 1992 to June 1994 Hart & Cooley Inc － Grand Rapids, MI

Set up new customer accounts
File orders, return material authorizations and credit memo back up documetation
Provided back up phone coverage for receptionist
Worked on special projects for the Customer Service Manager
Provided back up for the Order Service Representatives

Educational Background

High School Diploma : 1991 Fennville High School － Fennville, MI

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees