Webtrition Business/Functional Analyst Resume Example
Love this resume?Build Your Own Now
B
WEBTRITION BUSINESS/FUNCTIONAL ANALYST
Summary
Over 20 years in technical and analytical roles within public, private and non-profit organizations. Knowledgeable in in agile and project management methodologies. Advanced computer proficiency with Networking and database experience. Self-motivated professional with superior research and complex problem solving skills
Highlights
|
|
Experience
Webtrition Business/Functional Analyst
Boston , MADtcc/Jun 2015 to Jan 2018
Boston , MADtcc/Jun 2015 to Jan 2018
- Participated in Webtrition application activities, including design, documentation, configuration, application testing, as well as some project management and internal communication activities as needed.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Conducted analysis, assessments, and recommendations that offer workable, efficient options to users.
- Generated business requirements, procedural documentation, operational and process flow documents, and use cases.
- Ensured that requirements and specifications documentation reach sign off and validated to specifications.
- Provided status updates to management, project managers and project teams.
Lead Application Support Engineer
Research Triangle Park , NCIbm Corporation/Oct 2013 to Feb 2015
Research Triangle Park , NCIbm Corporation/Oct 2013 to Feb 2015
- Provided support for moderate and complex issues concerning Mission Critical applications.
- Reviewed and updated system documentation and internal working procedures Responsibilities included management and administration of all training and testing environments.
- Primary contact for computer hardware and software problems, as well as network emergencies.
- Participated in changes to infrastructure to increase performance and resolve problems/issues.
- Diagnosed network problems involving a combination of hardware, software, power and communications issues.
Requirements Analyst III
City , STATEAmerican Red Cross/Aug 2003 to Oct 2013
City , STATEAmerican Red Cross/Aug 2003 to Oct 2013
- Supported and monitored FDA regulated systems that are responsible for the successful completion of the blood donation process.
- Responded to all client requests for technical support by phone, email and the inter- office chat service.
- Validated changes within of FDA compliance.
- Responsible for defining requirements and have been successfully completed, documented and approved.
- Worked with Configuration Management and Quality Assurance teams to process requests from customers to make sure all changes are in FDA compliance.
- Responsibilities included reporting, investigating and documenting potential hazards in compliance with the Code of Federal Regulations for FDA.
Business / Systems Analyst
City , STATEAdvanced Technology Systems/May 2000 to Jul 2003
City , STATEAdvanced Technology Systems/May 2000 to Jul 2003
- Supported requirements for the Department of Housing and Urban Developments (HUD) web based application, Real Estate Management Systems (REMS), which used to monitor financing and effectiveness of properties.
- Captured requirements from client and user groups in order to create requirements that comply with FHA and HUD commercial and consumer accounts.
- Designed documents and developed data conversion plans/documents for system upgrades.
- Tested and troubleshot new versions of software.
Education
Bachelor of Science: Information Systems / NetworkingStrayer University2003City, State
Skills
- Completed DDL Certification
- Requirements / Business Analyst
- Requirement Gathering
- Quality Assurance
- Application Support Engineering
- Knowledgeable of Project Management process
- Software Development Life Cycle (SDLC)
- SharePoint
- SQL
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- Strayer University
Job Titles Held:
- Webtrition Business/Functional Analyst
- Lead Application Support Engineer
- Requirements Analyst III
- Business / Systems Analyst
Degrees
- Bachelor of Science : Information Systems / Networking
Similar Resumes
