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Webtrition Business/Functional Analyst Resume Example

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WEBTRITION BUSINESS/FUNCTIONAL ANALYST
Summary

Over 20 years in technical and analytical roles within public, private and non-profit organizations. Knowledgeable in in agile and project management methodologies. Advanced computer proficiency with Networking and database experience. Self-motivated professional with superior research and complex problem solving skills

Highlights
  • Experienced in Business and Functional requirements
  • Offer effective Requirement tracing and User acceptance testing  
  • Proficient in project development. 
  • Technical Support Representative skilled at resolving complex customer service issues in a timely manner.
  • Effective in identifying issues and effective in resolutions.
Experience
Webtrition Business/Functional Analyst
Charlotte, NC Compass Group/ Jun 2015 to Jan 2018
  • Participated in Webtrition application activities, including design, documentation, configuration, application testing, as well as some project management and internal communication activities as needed.
  • Documented process flows and developed requirements for functional improvements and enhancements. 
  • Conducted analysis, assessments, and recommendations that offer workable, efficient options to users.
  • Generated business requirements, procedural documentation, operational and process flow documents, and use cases.
  • Ensured that requirements and specifications documentation reach sign off and validated to specifications.
  • Provided status updates to management, project managers and project teams. 
 
 
 
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Lead Application Support Engineer
Charlotte, NC American Red Cross/ Oct 2013 to Feb 2015
  • Provided support for moderate and complex issues concerning Mission Critical applications.
  • Reviewed and updated system documentation and internal working procedures Responsibilities included management and administration of all training and testing environments.
  • Primary contact for computer hardware and software problems, as well as network emergencies.
  • Participated in changes to infrastructure to increase performance and resolve problems/issues.
  • Diagnosed network problems involving a combination of hardware, software, power and communications issues.
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Requirements Analyst III
Charlotte, NC American Red Cross/ Aug 2003 to Oct 2013
  • Supported and monitored FDA regulated systems that are responsible for the successful completion of the blood donation process.
  • Responded to all client requests for technical support by phone, email and the inter- office chat service.
  • Validated changes within of FDA compliance.
  • Responsible for defining requirements and have been successfully completed, documented and approved.
  • Worked with Configuration Management and Quality Assurance teams to process requests from customers to make sure all changes are in FDA compliance.
  • Responsibilities included reporting, investigating and documenting potential hazards in compliance with the Code of Federal Regulations for FDA.
Business / Systems Analyst
Mclean, VA Advanced Technology Systems/ May 2000 to Jul 2003
  • Supported requirements for the Department of Housing and Urban Developments (HUD) web based application, Real Estate Management Systems (REMS), which used to monitor financing and effectiveness of properties.
  • Captured requirements from client and user groups in order to create requirements that comply with FHA and HUD commercial and consumer accounts.
  • Designed documents and developed data conversion plans/documents for system upgrades.
  • Tested and troubleshot new versions of software.
Education
Bachelor of Science: Information Systems / Networking Strayer University 2003 Sterling, VA
Skills
  • Completed DDL Certification
  • Requirements / Business Analyst
  • Requirement Gathering
  • Quality Assurance
  • Application Support Engineering
  • Knowledgeable of Project Management process
  • Software Development Life Cycle (SDLC)
  • SharePoint
  • SQL
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Resume Overview

Companies Worked For:

  • Compass Group
  • American Red Cross
  • Advanced Technology Systems

School Attended

  • Strayer University

Job Titles Held:

  • Webtrition Business/Functional Analyst
  • Lead Application Support Engineer
  • Requirements Analyst III
  • Business / Systems Analyst

Degrees

  • Bachelor of Science : Information Systems / Networking

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