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warehouseman customer service associate resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Capable warehouseman/customer service associate with over 20 years of experience knowledgeable about managing delivery routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy while maintaining support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Skills
  • Strong communication skills
  • Proficient in Microsoft Word & Excel
  • Courteous and polite demeanor
  • Local routes understanding
  • Time management skills
  • Dependable and reliable
  • Skilled forklift operator
  • Pallet jack and hand truck operation
  • Cargo handling
  • Excellent sense of direction
  • Exceptional written and verbal communication skills
  • Attention to detail
  • Positive attitude
  • Complaint resolution
  • Problem solver
Experience
05/2012 to Current
Warehouseman/Customer Service Associate Stericycle West Palm Beach, FL,
  • Protects company inventory with well-organized and secure storage areas.
  • Sorts cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Transports more than 200 spooled wire, tools, and lighting items between storage and production areas daily.
  • Palletize boxes for easy movement and shipment.
  • Receipt for pick-ups and delivers to warehouse locations.
  • Responds to job-related inquiries from supervisor quickly and professionally and provides updates on anticipated task completion times.
  • Unloads incoming products off trucks, moves boxes to staging area, sorts items and transports to final storage locations.
  • Attach documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Tracks inventories, conducts cyclic counts and audits and resolves issues to maintain accurate records.
  • Records unit quantities and handles or moves materials with powered and manuel equipment.
  • Conducts quarterly inventory stock counts and reports totals to corporate for auditing.
  • Prepares workorders and schedule appointments for warehouse equipment and hand tools that require calibration and repair.
  • Optimizes project completion time by multitasking duties and using heavy equipment.
  • Secures items in truck by strapping over protective padding.
  • Safely operates all necessary equipment in work area such as forklift and pallet jack .
  • Unloads cargo with forklifts and handtrucks, maintaining clean, safe and organized warehouse areas.
  • Examines incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Plans and follows most direct route to save time and mileage on company trucks.
  • Drives truck safely to deliver items in original condition to destination.
  • Alerts purchasing team of shortages or damaged goods identified when unloading trucks.
  • Ensures company compliance with current regulations.
  • Provide customers with products and services information.
  • Identifies, researches, and resolves customer issues using the computer system.
  • Follow-up on customer inquires not immediatley resolved.
  • Compltes call logs and status reports.
  • Take payment information and other pertinent information such as addresses and phone number.
  • Place and cancel orders.
  • Suggest solutions when product malfunctions.
  • Handle product recalls
  • Sell products and services.
  • Works with customer service manager to ensure proper customer service is being delivered.
  • Provides accurate, valid and complete information by using the right methods and tools.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keeps records of customer interactions, process customer accounts and file documents.
  • Resolve customer complaints via phone, email, mail or social polices.
  • Open and maintain customer accounts by recording accounts information.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolutions.
  • Recommends and analyes customer needs.
09/2011 to 04/2012
Warehouse Worker Ups Jersey City, NJ,
  • Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Maintained accurate and current order and shipment forms, inventory documentation and customer records.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
  • Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
11/2007 to 08/2011
Delivery Driver Curative Care West Allis, WI,
  • Directed efficient product loading and checked load balance to prevent on-the-road incidents.
  • Pulled and reviewed 250-400 daily customer tickets to successfully fulfill orders.
  • Operated delivery vehicles 5 days per week, averaging 250 miles on road and 20 customers served.
  • Safely operated and maintained heavy equipment, including forklifts, stair climbers and pallet jacks.
  • Obtained signatures needed to complete and process all paperwork efficiently.
  • Loaded and unloaded 2 to 3 trailers each day.
  • Contacted customers prior to delivery to coordinate delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Verified contents of 4 to 5 pallets daily of inventory loads against Bills of Lading with 100% accuracy.
  • Went 365 days operating motor vehicles without accident.
  • Verified loads against shipping papers.
  • Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
  • Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
  • Resolved customer complaints and adjusted orders.
  • Successfully avoided time delivery delays by carefully planning best routes with GPS.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
05/2003 to 06/2007
Landscape Worker Brays Island Plantation City, STATE,
  • Pruned trees and bushes to improve visibility and shapes.
  • Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
  • Protected customer lawns by applying weed and pest control chemicals.
  • Deployed sprinkler systems to give grass, flowers and other landscaping adequate water for growth needs.
  • Operated and maintained basic landscaping equipment and vehicles.
  • Removed debris from work site and followed proper disposal practices.
  • Monitored daily schedules to ensure timely task completion for each site.
  • Trimmed shrubbery and trees and carried out general garden maintenance.
Education and Training
Expected in 4 1998 to to
High School Diploma:
Beaufort High School - Beaufort, SC
GPA:
Expected in 6 1999 to to
Certification: Distribution And Supply Management
Bamberg Job Corps Center - Bamberg, SC
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Beaufort High School
  • Bamberg Job Corps Center

Job Titles Held:

  • Warehouseman/Customer Service Associate
  • Warehouse Worker
  • Delivery Driver
  • Landscape Worker

Degrees

  • High School Diploma
  • Certification

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