Capable warehouseman/customer service associate with over 20 years of experience knowledgeable about managing delivery routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy while maintaining support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Skills
Strong communication skills
Proficient in Microsoft Word & Excel
Courteous and polite demeanor
Local routes understanding
Time management skills
Dependable and reliable
Skilled forklift operator
Pallet jack and hand truck operation
Cargo handling
Excellent sense of direction
Exceptional written and verbal communication skills
Attention to detail
Positive attitude
Complaint resolution
Problem solver
Education and Training
Beaufort High SchoolBeaufort, SCExpected in 4 1998 – –High School Diploma: - GPA:
Bamberg Job Corps CenterBamberg, SCExpected in 6 1999 – –Certification:Distribution And Supply Management - GPA:
Experience
Stericycle - Warehouseman/Customer Service Associate West Palm Beach, FL, 05/2012 - Current
Protects company inventory with well-organized and secure storage areas.
Sorts cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Transports more than 200 spooled wire, tools, and lighting items between storage and production areas daily.
Palletize boxes for easy movement and shipment.
Receipt for pick-ups and delivers to warehouse locations.
Responds to job-related inquiries from supervisor quickly and professionally and provides updates on anticipated task completion times.
Unloads incoming products off trucks, moves boxes to staging area, sorts items and transports to final storage locations.
Attach documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
Tracks inventories, conducts cyclic counts and audits and resolves issues to maintain accurate records.
Records unit quantities and handles or moves materials with powered and manuel equipment.
Conducts quarterly inventory stock counts and reports totals to corporate for auditing.
Prepares workorders and schedule appointments for warehouse equipment and hand tools that require calibration and repair.
Optimizes project completion time by multitasking duties and using heavy equipment.
Secures items in truck by strapping over protective padding.
Safely operates all necessary equipment in work area such as forklift and pallet jack .
Unloads cargo with forklifts and handtrucks, maintaining clean, safe and organized warehouse areas.
Examines incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Plans and follows most direct route to save time and mileage on company trucks.
Drives truck safely to deliver items in original condition to destination.
Alerts purchasing team of shortages or damaged goods identified when unloading trucks.
Ensures company compliance with current regulations.
Provide customers with products and services information.
Identifies, researches, and resolves customer issues using the computer system.
Follow-up on customer inquires not immediatley resolved.
Compltes call logs and status reports.
Take payment information and other pertinent information such as addresses and phone number.
Place and cancel orders.
Suggest solutions when product malfunctions.
Handle product recalls
Sell products and services.
Works with customer service manager to ensure proper customer service is being delivered.
Provides accurate, valid and complete information by using the right methods and tools.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keeps records of customer interactions, process customer accounts and file documents.
Resolve customer complaints via phone, email, mail or social polices.
Open and maintain customer accounts by recording accounts information.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments; following up to ensure resolutions.
Recommends and analyes customer needs.
Ups - Warehouse Worker Jersey City, NJ, 09/2011 - 04/2012
Examined incoming shipments to verify quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Maintained accurate and current order and shipment forms, inventory documentation and customer records.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Unloaded incoming products off trucks, moved boxes to staging area, sorted items and transported to final storage locations.
Operated forklifts and other transportation vehicles to move merchandise to and from target destinations.
Curative Care - Delivery Driver West Allis, WI, 11/2007 - 08/2011
Directed efficient product loading and checked load balance to prevent on-the-road incidents.
Pulled and reviewed 250-400 daily customer tickets to successfully fulfill orders.
Operated delivery vehicles 5 days per week, averaging 250 miles on road and 20 customers served.
Safely operated and maintained heavy equipment, including forklifts, stair climbers and pallet jacks.
Obtained signatures needed to complete and process all paperwork efficiently.
Loaded and unloaded 2 to 3 trailers each day.
Contacted customers prior to delivery to coordinate delivery times.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Verified contents of 4 to 5 pallets daily of inventory loads against Bills of Lading with 100% accuracy.
Went 365 days operating motor vehicles without accident.
Verified loads against shipping papers.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Resolved customer complaints and adjusted orders.
Successfully avoided time delivery delays by carefully planning best routes with GPS.
Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Brays Island Plantation - Landscape Worker City, STATE, 05/2003 - 06/2007
Pruned trees and bushes to improve visibility and shapes.
Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
Protected customer lawns by applying weed and pest control chemicals.
Deployed sprinkler systems to give grass, flowers and other landscaping adequate water for growth needs.
Operated and maintained basic landscaping equipment and vehicles.
Removed debris from work site and followed proper disposal practices.
Monitored daily schedules to ensure timely task completion for each site.
Trimmed shrubbery and trees and carried out general garden maintenance.
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