walmart vision center manager resume example with 17+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Precise and dedicated Manager with background hiring, guiding, and supervising staff. Talented at leading by example when working directly with customers to match with ideal frames, explain prescriptions, and answer questions. Expert at offering helpful feedback based on employee performance to boost customer service ratings. Attentive Manager with 10 years of experience overseeing team in optometry offices and eyewear stores. Veteran at adjusting and repairing eyewear, explaining optical terminology, and managing employees. Strong knowledge of eyewear brands, pricing, and insurance coverage types with focus on maximizing sales.

  • Leadership
  • Computer skills
  • Planning and Coordination
  • Written Communication
  • Customer Service
  • Multitasking abilities
  • Flexible & Adaptable
  • Basic math
  • Supervision
  • Responsible
Work History
01/2009 to 05/2021
Walmart Vision Center Manager Liberty Tax Service Flagstaff, AZ,
  • Collaborated with upper management to plan staff schedules and determine hiring needs.
  • Explained prescriptions, optical terminology, and products to customers.
  • Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
  • Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
  • Supervised and managed opticians using feedback, constructive conversations, and leading daily activities on sales floor.
  • Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
  • Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
  • Checked finished eye wear to maintain optical standards, customer requirements, and special requests.
  • Monitored general store systems, inventory databases, and operations to quickly identify and resolve issues or concerns.
  • Boosted team engagement and workplace satisfaction using managerial and motivational skills.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Improved recreational programming based on feedback from customers and employees.
  • Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
  • Assigned work to staff, set schedules and motivated strong performance in key areas.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
06/2018 to 07/2020
Technical Support Representative TRC Staffing City, STATE,
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular devices.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
05/2003 to 11/2008
Optometrist Technician Dr. Jeffery Ford City, STATE,
  • Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Collaborated with optometry staff to reach individual and team goals.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
  • Maintained sanitary work environment by disinfecting equipment, disposing of used supplies and cleaning exam rooms.
  • Performed ophthalmology research and stayed abreast of new developments to treat eye disorders.
  • Leveraged full field of optometric instruments and equipment to determine patient visual acuity, amplitude of accommodation and refractive state.
  • Conducted fundus examination through biomicroscopy by viewing with fixed lens and camera.
  • Calculated proper prescription employing formulas for single corrective lenses, contact lenses, prisms, aniseikonia and aphakic lenses.
Expected in to to
Associate of Science:
Everest College - Atlanta, GA,
Expected in to to
Associate of Arts:
George Corley Wallace State Community College - Selma - Selma, AL
Expected in 05/2000 to to
High School Diploma:
Selma High School - Selma, AL

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Resume Overview

School Attended

  • Everest College
  • George Corley Wallace State Community College - Selma
  • Selma High School

Job Titles Held:

  • Walmart Vision Center Manager
  • Technical Support Representative
  • Optometrist Technician


  • Associate of Science
  • Associate of Arts
  • High School Diploma

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