I am seeking an opportunity as a Retail Sales Associate in which I can utilize problem solving skills and provide excellent customer service. Also Goal-driven; hardworking professional seeking a challenging position. Over 5 years of experience in the retail environment
*Skilled in achieving store sales goals in a team-selling environment
*Thorough knowledge of building exceptional customer experience through engagement, attitude and service
*Confident and poised in interactions with individuals
*Great enthusiasm and work potential [Job Title] with demonstrated versatility in adapting to ever-increasing complexity in the healthcare industry. Committed to providing quality pharmaceutical care as an essential link in disease management.
Skills
Unit Dose Process IV Preparation Compounding Prescription Processing
Aseptic Techniques Computer Skills Filing Telephone Etiquette Data Entry
Fax/Copy Machines 10-Key by Touch Customer Service Chemo Drug Preparation
IV Admixtures
Qualified in institutional pharmacy
Prescription drug labeling
HIPAA Regulations
Adrx Prescription Computer System
Prescription drug interaction assessment
Work History
Walmart - Customer Service Manager, 02/2014 to Current Walmart – City, ,
Developing and implementing proper customer service policy for an entire organization.
Develop measurement strategies for customer satisfaction for improved services.
Handling face-to-face customer enquiries.
Investigating any discrepancies and solving customer related issues.
Issuing refunds or compensation to customers.
Producing written information for customers, often involving use of computer packages/software.
Assisting with store recruitment and appraisals as well as new hire training.
Walmart - Accounting Associate, 01/2014 to 10/2015 – , ,
Processing cash sales, checks and WIC checks, and making deposits.
Balancing currency, coins, and checks in the cash drawer at end of every shift.
Maintaining a balanced cash drawer with use of various counting machines.
Identifying damaged, mutilated, altered and counterfeit money.
Handling customer complaints, questions and concerns.
Maintaining an adequate supply of cash and coins in the drawer.
Entering financial data into various systems.
Shredding confidential documents that are no longer required.
Carrying out general office duties: fax machines, photocopying, printing and emailing.
Education
Pharmacy Technician Certificate Program: , Expected in 2016 Carrington College - Sacramento, CA GPA:
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