Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Executive Summary
Customer service professional dedicated to effective team management and customer satisfaction. Management professional effective at building highly-motivated teams, as well as leading cross-functional teams in a fast-paced environment. Ambitious Customer Service Manager experienced with managing complex projects and driving productivity improvement.
Core Qualifications
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Professional Experience
05/2009 to Current WALGREENS manager coldwater canyn | , ,
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Completed and mailed bills, contracts, policies, invoices and checks.
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients as necessary.
  • Planned and executed events and marketing programs, producing five times target number of qualified leads.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
  • Matched purchase orders with invoices and recorded the necessary information.
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Responsible for the monthly inventory.
  • Maintain the store neat clean and organize.
  • Manage my team members.
  • Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Served as the main liaison between customers, management and sales team.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Helped drive sales goals and achieve monthly quotas.
  • Organized store merchandise racks by size, style and color to promote visually appealing environment.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Created and maintained an organized database to develop promotional sales.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Designed displays to make the store experience interactive, engaging and reassuring.
  • Asked open-ended questions to assess customer needs.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
06/2010 to 06/2011 Machinist Improcessor | City, STATE,
  • Read system flow diagrams and wiring diagrams Performed routine or standardized work, choosing from a variety of well-established options.
  • Identified routine problems and seeks guidance when developing solutions.
  • Developed solutions to a variety of complex problems and use resourcefulness to create appropriate solutions using established organization policies, practices, and procedures as guidelines.
  • Provided assembly operation guidance to other assemblers.
  • Responsible for performing a variety of structural assembly operations - assembly and fi ing of aircraft parts and structures from drilling and riveting operations.
  • Performed multiple tasks on highly important programs to processes parts from start to finish.
07/2005 to 08/2006 Assistant manager Belle Tire | City, STATE,
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
06/2008 to 09/2009 BURGER KING NA | City, STATE,
  • Consistently provided friendly guest service and heartfelt hospitality.
  • Promptly and empathetically handled guest concerns and complaints.
  • Operated the drive-through window and sales register quickly and efficiently.
  • Greeted customers and provided excellent customer service.
  • Pleasantly and courteously interacted with customers.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Verified that prepared food met all standards for quality and quantity.
  • Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
Education
Expected in 2003 HIGH SCHOOL DIPLOMA | Law Alexandria high school faculty of law alexandria university, Alexandria, GPA:
La Mission college Sylmar, CA | Current Study Math, History, Art, English and typing. My major is engineering. planing to transfer to CSUN. THREE YEARS Law alexandria egypt
Affiliations
Skills
Arabic, Art, business solutions, closing, color, Excellent communication, CA, contracts, addressing customer concerns, clients, Excellent customer service, customer service, database, Staff training, English, fast, inventory, Leadership, marketing, Math, Merchandising, window, neat, policies, pricing, processes, producing, progress, speaking, Quality, Read, research, sales, Strategic, telephone, time management, typing, wiring diagrams

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Resume Overview

School Attended

  • Alexandria high school faculty of law alexandria university

Job Titles Held:

  • WALGREENS manager coldwater canyn
  • Machinist Improcessor
  • Assistant manager
  • BURGER KING

Degrees

  • HIGH SCHOOL DIPLOMA

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