Lead global process and transformation team that is responsible for quote to cash processes, technologies and enterprise capabilities supporting all routes to market, business models and business units. Define strategies resulting in improved competitiveness, efficiency and productivity.
Created one of the first globally integrated support processes, Order-to-Cash (OTC). As an Enterprise process owner I was responsible for defining shared services strategy, delivering large scale change, determining where work should be performed and what processes, tools and technology to leverage. Key outcomes included improved effectiveness, efficiency and support levels.
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