Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Accomplished executive, leader and player-coach with years of experience building and leading diverse, high-performing teams to tackle complex problems in aviation. My experience is a leadership blend of line service, dispatch, flight operations, procurement and negotiations along with the entrepreneurial spirit of building a new FBO from scratch on a military base.

I have a proven track record driving organizational turnaround and change management by aligning talent to meet business objectives while maintaining the agility to adapt. Team success comes from a data based analytics culture blended with a "get your hands dirty and stay late mentality" to deliver first class service in a highly competitive business. As a former fueler, dispatcher, pilot, FBO manager and flight department manager I have a unique ability to meet the needs of various customer groups and do so while building the brand and meeting business objectives.

  • Profit and Loss management
  • Asset Management
  • Business Intelligence
  • FBO Operations
  • Coaching and Developing Staff
  • Organizational turnaround
  • Continuous improvement
  • Contract negotiation
  • Purchasing and procurement
  • Cash Flow analysis
Work History
2020 to 2021
VP Flight Operations Elevate Jet New York City, NY,
  • Led engaged team of 25 direct reports operating eight aircraft worldwide with multiple airports and certificates under FAR 91, 135 and 121.
  • Led optimization plan to reduce overhead by $12MM with 13% increase in flight activity and increased team engagement.
  • Developed and implemented KPI's to monitor airport, flight ops and ground operations and drive incident rates to 0.
06/2013 to 09/2019
Director of Aviation & Business Travel Kohler Co City, STATE,
  • Created new FBO at EGQL and drove re-opening of closed military base to business aircraft by negotiating with RAF, and MOD. Secured leases, negotiated fuel delivery, storage and all personnel to operate under JIG Standards
  • Managed P&L ($14MM)of business and both short term and long term financial results and strategy ($120MM in assets)
  • Defined strategy and led execution of new business in Scotland with $500k revenue in first year with zero capital employed
  • Partnered with federal, state and local county government to secure US Customs Facility for optimized business efficiency and public benefit
  • Negotiated $150MM in airline/hotel/rail/car contracts worldwide and drove compliance from 21% to 83% in EMEA to deliver $2MM in annual cost avoiJessicace
  • Developed yearly strategy and budget and monitor performance against expectations
  • Redesigned workflow processes for safety reporting and improvements, resulting in zero errors system wide
  • Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and achieve highest safety audit results for group
  • Implemented centralized travel management across multiple business groups in Europe, Middle East, Africa, Brazil and India. This drove compliance from 10% to 90% and reduced operating expenses by $16 per transaction
  • Implemented live data models increasing ROCE above 8%, reducing empty legs by 90%, and created first in kind internal booking system across multiple business groups
  • Led design, creation and deployment of disaster relief trailer within 12months by leading a non direct team of engineers, designers and trucking experts to help victims of hurricanes
12/2003 to 06/2012
Chief Pilot Taughannock Aviation Corp City, STATE,
  • Our team led growth of group from four aircraft to thirteen aircraft managed at four bases and navigated two mergers
  • Invited to join senior management and lead 36 direct reports and manage assets over $250MM within three years
  • Managed complex just in time transport environment in global operations and recognized by industry with two separate awards, (National Business Aircraft Association Leadership Award , Certified Aviation Manager Scholarship)
  • Created and implemented standard operating procedures, best practices, distance learning and professional development with zero incidents or accidents in nine years
  • Deployed fuel optimization metric to reduce fuel expenses by 4%
01/2002 to 11/2003
Director Aviation Ardenbrook, Inc City, STATE,
  • Devised successful strategy, benchmarks and performance optimization methods to create new organization within six months
  • Leadership of 5 direct reports and a $1MM budget
  • Transitioned department from idea to fully staffed department with standards, permits and eventually several "world records."
  • Assigned and supervised maintenance, flight ops, expenses and planning
  • Worked directly with CEO to build strong relationships with local governments, vendors, and suppliers
Expected in 06/2012
MBA: Operations Management
University Of Rochester Simon School Of Business - Rochester, NY,
  • Awarded the Meliora Award for innovation
Expected in 06/2000
Bachelor of Arts: Economics
University of Rochester - Rochester, NY,
  • Recipient of Rush Rhees Scholarship
Additional Information
  • Awards / Accomplishments , NBAA Certified Aviation Manager, NBAA Management Award, NBAA Leadership Award, Earth-rounder, EAA Safety Speaker, Co-Author of motivational book

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School Attended

  • University Of Rochester Simon School Of Business
  • University of Rochester

Job Titles Held:

  • VP Flight Operations
  • Director of Aviation & Business Travel
  • Chief Pilot
  • Director Aviation


  • MBA
  • Bachelor of Arts

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