I have been with Allstate for 34 years. The first 29 at the NJ claims office and the last 5 with the Allstate National Catastrophe Team.
I have worked jobs in the clerical dept, dispatching, Inside Technical adjuster, outside adjuster, and inside adjuster before becoming a Vendor Oversight Leader with the Cat Team. While on the Cat team I have got to know and train our Pilot Counterparts by sitting with them, reviewing their files and giving positive feedback to them on their claims.
While employed in the NJ and Cat offices I have always tried to have a positive attitude along with being self motivated and remain customer focused while giving the best customer service possible.
Being trained in all aspects of the Claim Dept as well as the Cat Team has allowed me to have a high level for negotiation skills in resolving claims to the satisfaction of all involved parties.
I am alway energetic and enthusiastic with a passion to succeed.
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Vendor Oversight Team
units worked in Condo, Mobile Home, Express, Investigative, Supplements, Mold, OA Direct, and Coor
during this time on the Cat team I accomplished the following
Sit a longs with the i/a partners from the Pilot organization
targeted file reviews ALE, UPP, CUSTOMER SERVICE
training.
while on the Cat Team I received a letter from a Pilot Counterpart which I will attach as well showing how I am a caring professional.
6 weeks trained the new Coor Adjusters assigned to the Barrington, Il Office.
trainer for inside new adjusters
inside auto and property dispatcher
QVP handler reviewed vendor estimates
outside UPP field adjuster (worked doing heavy fires with the dwelling adjusters)
outside field and inside ALE AND UPP adjuster
handled Coor adjuster claims working hand in hand with the outside adjusters setting apts, itel reports and handling concerns
small claims outside field adjuster
Attended several anti-fraud trainings, conferences, client SIU trainings and industry seminars in and out of the office
Mentored numerous new members of the claim staff
Received excellent PDS for my work performed thru out the year
clerical dept
mail pull
switch board
indexing claims
2 yrs of college
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School Attended
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