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VOT (vendor oversight team) Resume Example

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VOT (VENDOR OVERSIGHT TEAM)
Summary

I have been with Allstate for 34 years. The first 29 at the NJ claims office and the last 5 with the Allstate National Catastrophe Team.


I have worked jobs in the clerical dept, dispatching, Inside Technical adjuster, outside adjuster, and inside adjuster before becoming a Vendor Oversight Leader with the Cat Team. While on the Cat team I have got to know and train our Pilot Counterparts by sitting with them, reviewing their files and giving positive feedback to them on their claims.


While employed in the NJ and Cat offices I have always tried to have a positive attitude along with being self motivated and remain customer focused while giving the best customer service possible.


Being trained in all aspects of the Claim Dept as well as the Cat Team has allowed me to have a high level for negotiation skills in resolving claims to the satisfaction of all involved parties.

I am alway energetic and enthusiastic with a passion to succeed.


Highlights
  • Interpreting the policy
  • Good listener
  • Property claims
  • Team player
  • Decisive
  • trainer
  • Coverage evaluation
  • Strong communication skills
  • Property adjusting
  • Customer Service
  • ALE Claims
  • UPP Claims
  • Self learner
Experience
Allstate Catastrophe TeamAugust 2008 to CurrentVOT (vendor oversight team)
City , STATE

Vendor Oversight Team

units worked in Condo, Mobile Home, Express, Investigative, Supplements, Mold, OA Direct, and Coor

during this time on the Cat team I accomplished the following

Sit a longs with the i/a partners from the Pilot organization

targeted file reviews ALE, UPP, CUSTOMER SERVICE

training.


while on the Cat Team I received a letter from a Pilot Counterpart which I will attach as well showing how I am a caring professional.



AllstateJuly 2010 to August 2010training
City , STATE

6 weeks trained the new Coor Adjusters assigned to the Barrington, Il Office.

September 1989 to August 2008inside adjuster Brick and Howell offices
City , STATE

trainer for inside new adjusters

inside auto and property dispatcher

QVP handler reviewed vendor estimates

outside UPP field adjuster (worked doing heavy fires with the dwelling adjusters)

outside field and inside ALE AND UPP adjuster

handled Coor adjuster claims working hand in hand with the outside adjusters setting apts, itel reports and handling concerns

small claims outside field adjuster


Attended several anti-fraud trainings, conferences, client SIU trainings and industry seminars in and out of the office


Mentored numerous new members of the claim staff


Received excellent PDS for my work performed thru out the year


Allstate InsuranceFebruary 1979 to September 1989clerical dept
City , STATE

clerical dept

mail pull

switch board

indexing claims


Education
Ocean County College1976Associate of Arts: generalCity, State, USA

2 yrs of college

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76Average
Resume Strength
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Resume Overview

School Attended

  • Ocean County College

Job Titles Held:

  • VOT (vendor oversight team)
  • training
  • inside adjuster Brick and Howell offices
  • clerical dept

Degrees

  • Associate of Arts : general

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