Results-oriented customer service representative with diverse background in management and customer service. Dedicated to providing excellent service and making operational improvements.
Conflict resolution techniques
Focused on customer satisfaction
Training and development
Advanced MS Office Suite knowledge
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Visitor Service Representative10/2015 to Current Museum of ScienceBoston, MA
Cross-trained and provided back-up for other customer service representatives when needed Computed accurate sales prices for purchase transactions.
Developed, implemented and monitored programs to maximize customer satisfaction.
Shift Supervisor Trainee04/2014 to 10/2015 CVS HealthBoston, MA
Provided detailed monthly departmental reports and updates to senior management.
Verified that information in the computer system was up-to-date and accurate.
Generated and distributed daily reports and order acknowledgments to appropriate personnel.
Intern Clerk10/2013 to 04/2014 Credo ReferenceBoston, MA
Verified that information in the computer system was up-to-date and accurate Developed and created a more effective filing system to accelerate paperwork processing Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Associate of Arts: Business Management 2018Roxbury Community College Roxbury, MA, USACoursework in Business Administration and Organizational Development