virtual customer service representative resume example with 5+ years of experience
JessicaClaire
, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Experience
Virtual Customer Service Representative, 01/2020 to 07/2020 Pnc Financial Services Group, Inc. – Rochester Hills, MI,
Here are some tasks for Amazon virtual assistants to give you an idea of what they can do.
Fulfilling FBM Orders Fulfilling orders is one of the responsibilities that often take a lot of your time.
But with a VA, you have someone who can take care of order entry, invoicing, and shipping continually.
Your Amazon virtual assistant can handle all tasks associated with fulfilling orders for your customers.
Listing New Products Every product’s success involves a lot of time of preparation.
It would be great if you can free yourself from that to focus on other tasks.
Listing new products is also one of the responsibilities you can attach to your Amazon virtual assistant, which will help you see your Amazon business grow productively.
Updating Inventory If you want customers to keep coming back, updating your inventory is a must.
With more orders coming in, the products also change.
There are also changes in the product’s descriptive elements that you want to keep track of.
Your VA can ensure that customers get precisely what you are selling.
Track Information Management Tracking information about each one of your products is a necessary task.
You must manage it, send, and follow up for each customer.
Your VA can handle this, providing a tracking number to your customer and setting up the carrier for the packages.
Optimize Content Listing Optimizing content listing involves things such as headlines, calls to action, the content listing’s body, and others.
They often make up the difference to a customer buying from you or not.
Virtual assistants specializing in SEO and digital marketing can help with this.
Providing Answers to Customer Questions Amazon and many other e-commerce platforms are customer-centered.
That means you must reply to questions as soon as possible.
Your VA can take care of this, quick enough in answering customer questions accurately, eagerly, and professionally.
Replying on Amazon Reviews Reviews are essential in business, whether they are positive or negative.
You can’t simply ignore them, so when you receive any review, you need to reply.
It is a responsibility that your VA can help you with, providing honest and professional comments on reviews.
Dealing with Customer Feedback Whatever your customer’s feedback is, you can’t ignore it.
It is also an area that you can hand over to a virtual assistant.
If you receive positive feedback, their task is to reply to every one of them.
On the other hand, your VA must deal with negative customer feedback properly.
Creating Product or Writing Content Content writers are also a type of Amazon virtual assistant, primarily handling content writing and SEO tasks.
Part of their job is creating products, such as ebooks or online courses.
Most often, though, they write content for product listings.
Writing Email Marketing Messages Content writers must be creative enough to be able to create compelling email marketing messages.
It is essential to create subject lines that can draw customers to click and messages that will engage them, thereby improving click-through rates.
Conclusion Virtual assistants help business owners and entrepreneurs a lot, especially a business that only just started.
Small businesses usually cannot afford more employees to handle these time-consuming but essential tasks.
No matter what the scale of your business is, you will need a help desk tool to establish an effective line of communication with your VA and collaborate faster while working remotely.
Thus, you can maximize your VA productivity and keep them positive and help you smooth Amazon business operations and support its growth.
Answered live online chats to give quick answers and solve problems faster.
Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Assisted clients with product questions to facilitate online ordering process.
Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Processed orders, monitored back-orders, invoiced and followed shipping procedures to expedite online ordering process.
Helped customers navigate website to order Product or Service online for added convenience and access to larger inventory.
Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Responded to website and email inquiries within Number business days to maintain customer satisfaction and generate positive reviews.
Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Communicated professionally with colleagues, freelancers and clients.
Exhibited high energy and professionalism when dealing with clients and staff.
Met customer call guidelines for service levels, handle time and productivity.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Optimized customer support by establishing collaborative service environment.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Improved overall efficiency Number% by anticipating needs and providing outstanding support.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Cross-trained and provided back up for customer service managers.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Investigated and resolved customer inquiries and complaints quickly.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Contacted clients to verify account information and maintain accuracy, resulting in Number% increase in client satisfaction.
Scored in top Number% of employees for successful Action.
Facilitated inter-departmental communication to effectively provide customer support.
Trained staff on operating procedures and company services.
Increased efficiency and team productivity by promoting operational best practices.
Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Trained new personnel regarding company operations, policies and services.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Recorded actions taken, issues resolved and Type information to effectively manage customer accounts.
Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Recommended products to customers, thoroughly explaining details.
Resolved Type issues over phone with Number customers daily.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
Surpassed sales goals through implementation of effective marketing strategies.
Effective liaison between customers and internal departments.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Managed timely and effective replacement of damaged or missing products.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction Number%.
Operated POS system to itemize and complete average of Number customer purchases.
Promptly responded to inquiries and requests from prospective customers.
Created and maintained detailed database to develop promotional sales.
Provided ongoing guest service.
Enhanced productivity levels by anticipating needs and delivering outstanding support.
Responded proactively and positively to rapid change.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Cross-trained and backed up other customer service managers.
Delivered prompt service to prioritize customer needs.
Personal Contractor, 02/2015 to 10/2019 Johnson Health Tech – Lynnwood, WA,
Assess project or assignment details.
Adhere to individualized budgets and requirements.
Communicate updates and issues that arise with supervisors, managers, or other team members.
Meet company deadlines.
Track and record your progress and present regular updates to supervisors and clients.
Snow plowing.
Repair Maintenance Installation.
Replaced damaged, missing or defective parts with new and refurbished components.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Examined new and replacement parts to uncover defects.
Performed basic electric repairs such as resetting circuit breakers and fitting lighting fixtures.
Inspected and tested equipment to locate worn and damaged parts.
Followed established safety procedures and techniques when working under lifted vehicles.
Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
Maintained accurate records of time and materials required to perform repairs and service.
Ordered repair parts quickly to prevent delays in projects and repair work.
Managed inventory through computerized inventory control system.
Kept project on schedule and within budget while serving as project leader.
Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
Formulated quality assurance and safety standards to comply with construction plans.
Interviewed, hired and trained new workers.
Developed and executed pre-construction milestones on project schedule.
Maintained zero site accidents and lost work days for Number years.
Supervised day-to-day activities of Number-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
Consulted with clients to define objectives and develop scopes.
Remained up-to-date on best housing and building practices and negotiated pricing and schedules.
Collaborated closely with clients to better understand entire project scope.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Managed day-to-day operations of consulting business, which required such tasks as Task and Task.
Performed minor wall repair, installed drywall and applied wallpaper.
Examined alarm systems and monitors to meet fire marshal standards and safeguard personnel.
Performed electrical and mechanical repairs of production equipment to minimize downtime.
Finalized work on building systems by completing basic carpentry and other finish work.
Reviewed technical documentation to complete equipment maintenance and repair.
Conducted repairs on Type equipment to return machines and tools to functionality.
Maintained high standards of efficiency and safety during analysis and troubleshooting of electrical, hydraulic and pneumatic systems.
Cleaned and lubricated parts to keep equipment operating at peak performance.
Installed new locks, door handles and door closers.
Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
Determined new technique to streamline maintenance processes to increase workflow.
Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
Followed safety precautions to avoid personal injury and provide safe work environment.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Prepared detailed reports and kept detailed records of equipment, work orders and system upgrades.
Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
Partnered with facility management to successfully complete projects within anticipated deadlines.
Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
Checked inventory levels concerning cleaning products and placed orders when stock was running low.
Studied system requirements to order components and parts and perform acceptance tests.
Reduced opportunities for theft and trespassers by securing entrances and exits.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Checked for storm damage around property and contacted Job title with findings.
Inspected fire extinguisher equipment on state-mandated schedule.
Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
Calibrated temperature and equipment settings to optimize performance.
Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Tested electrical continuity and electrical wiring by using ohmmeter and circuit tester.
Operated garbage compactor and separated trash for sanitation pickup.
Troubleshot equipment breakdowns and performed preventive maintenance.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Reviewed blueprints and specifications to identify most effective ways to approach projects.
Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
Store Manager, 11/2017 to 02/2020 Circle K – City, STATE,
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Coached sales associates on product knowledge by using wide variety of training tools.
Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Rotated merchandise and displays to feature new products and promotions.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Managed inventory control, cash control and store opening and closing procedures.
Completed point of sale opening and closing procedures.
Approved regular payroll submissions for employees.
Protected store from loss or theft by setting and enforcing clear security policies.
Rotated stock to achieve optimum appeal and minimize shrinkage.
Analyzed and interpreted store trends to facilitate planning.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Developed plan-o-grams and layouts that maximized sales.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Conducted interviews by following stringent guidelines and confidentiality laws.
Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
Reviewed order slips, picked products and staged merchandize to be shipped.
Stocked designated items on shelves, end caps and displays.
Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
Monitored tasks and staff assignments to deliver projects under-budget and on-time.
Collaborated with Job title to effectively cut down on defective items in storage and in shipments.
Marked stock with identification tags and labels to outline information such as storage locations.
Verified incoming products and checked delivery totals to keep system records current and accurate.
Unloaded deliveries from trucks in prompt fashion.
Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Software to update system.
Picked and packed order items.
Managed order availability by keeping detailed records of Type stock inventory in Software.
Maintained store assets with effective loss prevention strategies.
Kept work areas neat, clean and free from debris.
Labeled products, rotated stock and fronted merchandise for appealing display.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Greeted customers and directed to requested products.
Addressed customer complaints and requests by resolution or escalation.
Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
Greeted store customers and discussed needs.
Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
Supervised and trained new staff in performing census.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Devised processes to boost long-term business success and increase profit levels.
Supervised guests at front counter, answering questions regarding products.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Completed daily paperwork on sales reporting, banking, and payroll reporting.
Protected employees and customers by providing safe and clean store environment in bathrooms, on shelves, floors and fridge doors and around store entrance.
Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy.
Selected, developed and effectively led highly-engaged team, conducting employee performance reviews to address under-performance issues and safeguard productive team dynamic and morale.
Safeguarded store and engaged in cash and inventory control through security equipment and procedures and eliminated store liability by adherence to applicable alcohol and tobacco regulations.
Managed employee hours to set schedule and store operation budget appropriately, personally covering cashier shifts and general store duties to minimize store labor cost during slow hours.
Education
High school diploma: Business Management, Expected in to Madison Consolidated High School - Madison, IN GPA:
Certifications
Certified Associate in Project Management (CAPM)
March 2015 to Present
Welding
OSHA 510
Present
Microsoft Certified IT Professional (MCITP),
Willing to relocate: Anywhere
Highlights
Email Marketing
Search Engine Optimization (SEO)
Social Media Management
WordPress
Google Analytics
Digital Marketing
Analytics
User Interface (UI)
Adobe Creative Suite
Adobe InDesign
E-Commerce
Public Relations
Roofing
Plastering
Interior design
Laying Brick
Backhoe operation (5 years)
Furnace Operator (5 years)
Adobe, Microsoft Certified
Adobe Photoshop, Order entry
Backhoe, Progress
Budgets, Project Management
Business operations, Public Relations
Draw, Search Engine Optimization
English, User Interface
Adobe InDesign, Content Writing
Inventory
Invoicing
Marketing
Additional Information
Willing to relocate: Anywhere, Authorized to work in the US for any employer
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
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