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Virtual Customer Service Representative Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Online Customer Service Commerce with demonstrated skills in dedicated support, organization and problem-solving. Proven strengths in establishing rapport with customers and building lucrative partnerships.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Experience
06/2020 to 04/2021 Virtual Customer Service Representative Pnc Financial Services Group, Inc. | West Windsor, NJ,
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Handled multiple tasks simultaneously, including talking with and listening to customers while accessing, reading and inputting information into numerous applications.
  • Maintained composure and patience in dealing with aggressive customers.
  • Resolved payment issues efficiently to improve customer satisfaction and loyalty.
  • Updated information and details of calls and inquiries in customer service database for future reference.
  • Delivered step-by-step instructions to clients on navigating system and explained all self-service options.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Answered questions from customers that came in through the company's online chat feature.
  • Used various skills to resolve problems in reasonable amount of time.
  • Monitored customer issues to deliver effective resolution, following all steps involved for appropriate procedures.
  • Handled customer service issues by professionally answering customers' questions and inquiries.
  • Walked customers through online demonstrations to support better understanding of product features.
03/2019 to 05/2020 Cleaning Services Live Nation Entertainment Inc | San Diego, CA,
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Sanitized frequented areas and equipment using approved supplies.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Vacuumed all carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Took rugs and mats from interior floors to beat dust outside of building.
01/2017 to 02/2019 Molding Machine Operator Applied Medical Technology, Inc. | Sacramento, CA,
  • Removed cured products from molds and inspected each to identify defects and assign grades.
  • Adjusted daily work procedures to meet schedules and maintain product quality standards.
  • Performed routine preventive maintenance and upkeep of all production equipment to maximize efficiency and minimize downtime.
  • Observed meters and gauges to verify and record temperatures, pressures and press-cycle times.
  • Inventoried and recorded quantities of materials and finished products, requisitioning additional supplies.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Identified and documented complex repair issues with casting equipment and reported needs to supervisor for timely resolution.
06/2013 to 01/2019 Patient Sitter Ascension Health | Kyle, TX,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Tracked and reported clients' progress based on observations and conversations.
  • Improved patient outlook and daily living through compassionate care.
  • Attended to patients in 1-bed unit, continuously checking on needs and maintaining high standards of patient care.
  • Provided basic care to over 2 patients per day by bathing and grooming patients, changing bedding and preparing meals.
  • Provided daily living activities to patients by serving meals, feeding, ambulating and turning over and positioning patients.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
Education and Training
Expected in 05/2013 High School Diploma | Booker T. Washington High, Tuskegee, Al, GPA:
Expected in 08/2021 Certificate | Medical Office Administration Remington College, Online Campus, GPA:
Additional Information

I am a strong hard worker and I believe in doing the best on any job I'm on. I'm a very dependable worker where I can fulfill my desire to provide the best care for patients/customers. I will utilize my knowledge and skills to be a valuable asset to the skilled medical team as I continue to further my education while being a Medical Office Administrator.

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Resume Strength

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  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Booker T. Washington High
  • Remington College
Job Titles Held:
  • Virtual Customer Service Representative
  • Cleaning Services
  • Molding Machine Operator
  • Patient Sitter
Degrees
  • High School Diploma
  • Certificate

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