virtual customer service representative resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Excellent communicator with 8 years in a demanding call center environment as a Customer Service Representative.
Patient and empathetic Client Service Supervisor with extensive background in conflict resolution and customer care. Desires a Customer Service role. I am currently looClaire for work from on my computer. Qualified Customer Service with several years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Customer service professional seeClaire a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Skills
Trusted key holder Strong client relations
Creative problem solver Training development aptitude Exceptional communication skills Quick learner
Multi-line phone talent MS Windows proficient Exceptional communication skills
Exceptional communication skills Creative problem solver
MS Windows proficient Quick learner
Multi-line phone talent
Credit card processing
Multi-line phone talent Mediation capability
Training development aptitude Strong client relations Exceptional communication skills
Creative problem solver
Experience
2017 to 06/2017Virtual Customer Service RepresentativePnc Financial Services Group, Inc. | Boulder, CO,
Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Resolved product issues and shared benefits of new technology. Cross-trained and provided back-up for other customer service representatives when needed. Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Assisted customers with store and product complaints.
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Processed and issued money orders for customers.
Kept abreast of rapidly evolving technology.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Communicated all merchandise needs or issues to appropriate supervisors.
Determined
Organized
Pay rate $9.50@hr.
10/2016 to 01/2017Customer Service RepresentativeIllinois Tool Works | Ventura, CA,
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Described product to customers and accurately explained details and care of merchandise.
Answered product questions with up-to-date knowledge of sales and store promotions.
Built long-term customer relationships and advised customers on purchases and promotions.
I make $8.50@hr.
I'm in training to help people with their accounts.
09/2000 to 01/2010Operation ManagerGraphic Packaging | Clemson, SC,
I scheduled Guard placement and input payroll and handled call offs and no shows.
I Clients complaint in the most urgent fashion
I hanldeled guards complaints Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
Earned management trust by serving as key holder, responsibly opening and closing store.
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clients Developed reputation as an efficient service provider with high levels of accuracy.
Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Asked open-ended questions to assess customer needs.
Salary was $700.00 every two weeks
06/1998 to 06/2000Operations ManagerMedstar Research Institute | Germantown, MD,
I handled hiring and firing Security Guards and placement.
Input payroll.
I handled Client.
Complaints.
I meet with Clients to ensure the best service they were getting.
I also handled guards complaints
Politely assisted customers in person and via telephone.
Provided an elevated customer experience to generate a loyal clientèle.
Designed security policies, alarm response protocols and access card guidelines.
Recommended improvements in security systems and procedures.
Hired, trained and managed a staff of 300 associates.
Conducted site reviews and security audits and made
Recommendations to management based on findings.
Developed and implemented training procedures for all newly hired personnel.
Managed more than 300 security officers for educational institutions, public facilities and private businesses.
Managed staff schedules for all shifts and events to minimize overtime costs.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety. Analyzed data for regional and local store managers to identify organized retail theft movements in Florida.
Installed, maintained and repaired security systems and programmable logic controls.
Salary was $650.00 every 2 weeks
I left for a new job.
10/1997 to 11/1998Security GuardCommon Spirit | Spring, TX,
Secured the ballpark, performed security checks, did crowd control for musical.
performances.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Directed calls to appropriate individuals and departments.
Reported all incidents, accidents and medical emergencies to law enforcement.
Responded quickly to medical emergencies, bomb threats and fire alarms.
Answered alarms and investigated disturbances.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
Issued security badges and visitor passes to all guests.
Checked passes and credentials of persons seeClaire to enter the property.
Continuously monitored security cameras and fire, building and alarm systems.
I made $9.00@hr.
I left because I was worClaire two jobs at once and it got to be to much.
06/1997 to 05/1998Client Service CoordinatorH&R Block, Inc. | Battle Ground, WA,
I did guard scheduling, site inspections, site training, payroll.
client meetings, writing.
post orders, background checks.
Provided an elevated customer experience to generate a loyal clientèle.
Politely assisted customers in person and via telephone.
Developed reputation as an efficient service provider with high levels of accuracy.
Recommended improvements in security systems and procedures.
Hired, trained and managed a staff of 200 associates.
Conducted site reviews and security audits and made recommendations to management based on findings.
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Counseled management on how to cut spending without compromising the safety and security of the company's assets.
Developed and implemented training procedures for all newly hired personnel.
Analyzed data for regional and local store managers to identify organized retail theft movements in Florida.Managed more than 200Â security officers for educational institutions, public facilities and private businesses.
Salary was $600.00 every two weeks
Left for a better job opportunityÂ
11/1993 to 08/1996Client Service SupervisorCox Auto Inc | Daytona Beach, FL,
Site training, writing post orders, last minute client services coverage.
Earned management trust by serving as key holder, responsibly opening and closing store.
Provided an elevated customer experience to generate a loyal clientèle.
Developed reputation as an efficient service provider with high levels of accuracy.
Developed and implemented training procedures for all newly hired personnel.
Counseled management on how to cut spending without compromising the safety and security of the company's assets.
Managed more than 300 security officers for educational institutions, public facilities and private businesses.
Developed procedures for the emergency response and crisis management, physical security, information protection, incident management and investigation units.
Recommended improvements in security systems and procedures.
Designed security policies, alarm response protocols and access card guidelines.
Salary was $600.00 every two weeks
Education and Training
Expected in to to High School Diploma | Tallmadge High School, Tallmadge, OhGPA: 0 Completed Advanced Customer Service training
Expected in May 1982 to to Career Certificate in Professional Skills Development | , , GPA:
Activities and Honors
Skills
administrative, closing, communication skills, Creative problem solver, Credit, addressing customer concerns, Client, Clients, client relations, customer service, Customer Service training, fashion, firing, hiring, Mediation, meetings, MS Windows, payroll, Quick learner, Quick learner, sales, scheduling, telephone, phone, Training development
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Resume Overview
School Attended
Tallmadge High School
Job Titles Held:
Virtual Customer Service Representative
Customer Service Representative
Operation Manager
Operations Manager
Security Guard
Client Service Coordinator
Client Service Supervisor
Degrees
High School Diploma
Career Certificate in Professional Skills Development